Amazon Survey Scam

Amazon Survey Scam

Amazon Survey Scam is page-rerouting software that is essentially not malicious and is mainly designed to redirect users’ search queries to pre-defined web locations. Amazon Survey Scam can typically display different click prompts, pop-up messages, ads, banners and sponsored links all over the web browser’s screen in an attempt to make web users interact with them.

Amazon Survey Scam

A sample Amazon Survey Scam pop up window.

The following article has been created to answer all the questions that you may have regarding Amazon Survey Scam, including the methods to successfully remove it from your Chrome, Edge, Firefox, Safari or any other browser that might have been affected.
In general, Amazon Survey Scam is classified as a browser hijacker and its potentially intrusive pop-ups ads and unwelcome web browser changes are probably what is causing your recent web surfing disturbance. You may have noticed that your main search engine has been replaced with a different one and the homepage URL has been modified to another domain. Or, you may have already experienced some random automatic redirects to sites that you never had the intention to visit. To help you solve these problems and get rid of the unwanted changes, below we have included a removal guide and some safety tips that may be worth your attention if you want to keep browser hijackers like this one away from your computer in the future.

Amazon Shopper Survey

Amazon Shopper Survey is a type of software that most often shows various pop-ups, banners, pop-unders and other sponsored web ads on your screen, without your consent. The Amazon Shopper Survey browser hijacker will open new browser windows and tabs, install new browser components and in general “hijack” the settings of your main web surfing program.

Amazon Survey Scam

The Amazon Shopper Survey Scam will display pop up ads and messages.

When you first meet Amazon Survey Scam, you can easily mistake it for a redirect virus or some form of malware simply because its ad-generating activities are typically very aggressive. Usually, it is very hard to remove the pop-up messages that this software generates, let alone to uninstall the browser modifications it has imposed. In reality, however, Amazon Survey Scam is nothing more than an irritating source of web browsing distraction that floods the screen with pay-per-click ads and page-redirect prompts that are hard to close.

Unlike real computer threats, from the rank of Trojans, Ransomware and other viruses, this program is generally harmless and cannot perform any destructive actions while on your computer. Still, if such a browser hijacker is left in the system for long, it may compromise the computer’s overall performance. The different ads the hijacker tries to display can consume a large portion of the system’s resources which can lead to unresponsiveness to other commands, significant lags and sudden crashes of the web browser that has been hijacked. Such issues, though not fatal for the system, can definitely be irritating and can be a good reason to uninstall a program like Amazon Survey Scam.

Some security experts also question the quality of the promoted advertisements and the web links to which the browser hijackers typically reroute user searches. Unfortunately, there are web locations full of unreliable content (including pages that distribute viruses, Ransomware, Trojans and other malware) and programs like Amazon Survey Scam may redirect unsuspecting web users to such locations thanks to their random clicks. Fortunately, we have prepared a guide to support you in removing Amazon Survey Scam and saving you from the irritating pop-ups and an accidental click on a questionable link. Follow these steps and you’ll soon be hijacker-free.


Name Amazon Survey Scam
Type Browser Hijacker
Danger Level Medium (nowhere near threats like Ransomware, but still a security risk)
Symptoms The symptoms of the Browser Hijacker are visible and hard to ignore since they involve aggressive ad-generation and page-redirects to random websites.
Distribution Method Such software can typically be found inside free software bundles, spam messages, torrents, click-bait ads, and spam.
Detection Tool

Amazon Survey Scam Removal

If you have a Windows virus, continue with the guide below.

If you have a Mac virus, please use our How to remove Ads on Mac guide.

If you have an Android virus, please use our Android Malware Removal guide.

If you have an iPhone virus, please use our iPhone Virus Removal guide

Amazon Survey Scam

Some of the steps will likely require you to exit the page. Bookmark it for later reference.

Reboot in Safe Mode (use this guide if you don’t know how to do it).

Amazon Survey Scam


Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab (the “Details” Tab on Win 8 and 10). Try to determine which processes are dangerous. 

Amazon Survey Scam

Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:

Amazon Survey Scam
Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at:

Scan Results

Virus Scanner Result
Amazon Survey ScamClamAV
Amazon Survey ScamAVG AV
Amazon Survey ScamMaldet

After you open their folder, end the processes that are infected, then delete their folders. 

Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections. 

Amazon Survey Scam

Hold together the Start Key and R. Type appwiz.cpl –> OK.

Amazon Survey Scam

You are now in the Control Panel. Look for suspicious entries. Uninstall it/them.

Type msconfig in the search field and hit enter. A window will pop-up:

Amazon Survey Scam

Startup —> Uncheck entries that have “Unknown” as Manufacturer or otherwise look suspicious.

Amazon Survey Scam

Hold the Start Key and R –  copy + paste the following and click OK:

notepad %windir%/system32/Drivers/etc/hosts

A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:

Amazon Survey Scam

If there are suspicious IPs below “Localhost” – write to us in the comments.

Open the start menu and search for Network Connections (On Windows 10 you just write it after clicking the Windows button), press enter.

  1. Right-click on the Network Adapter you are using —> Properties —> Internet Protocol Version 4 (ICP/IP), click  Properties.
  2. The DNS line should be set to Obtain DNS server automatically. If it is not, set it yourself.
  3. Click on Advanced —> the DNS tab. Remove everything here (if there is something) —> OK.

Amazon Survey Scam

Amazon Survey Scam

  • After you complete this step, the threat will be gone from your browsers. Finish the next step as well or it may reappear on a system reboot.

Right click on the browser’s shortcut —> Properties.

NOTE: We are showing Google Chrome, but you can do this for Firefox and IE (or Edge).

Amazon Survey Scam

Properties —–> Shortcut. In Target, remove everything after .exe.

Amazon Survey Scam

Amazon Survey Scam  Remove Amazon Survey Scam from Internet Explorer:

Open IE, click  Amazon Survey Scam —–> Manage Add-ons.

Amazon Survey Scam

Find the threat —> Disable. Go to Amazon Survey Scam —–> Internet Options —> change the URL to whatever you use (if hijacked) —> Apply.

Amazon Survey Scam Remove Amazon Survey Scam from Firefox:

Open Firefoxclick  Amazon Survey Scam  ——-> Add-ons —-> Extensions.

Amazon Survey Scam

Find the adware/malware —> Remove.
Amazon Survey ScamRemove Amazon Survey Scam from Chrome:

Close Chrome. Navigate to:

 C:/Users/!!!!USER NAME!!!!/AppData/Local/Google/Chrome/User Data. There is a Folder called “Default” inside:

Amazon Survey Scam

Rename it to Backup Default. Restart Chrome.

Amazon Survey Scam

Type Regedit in the windows search field and press Enter.

Inside, press CTRL and F together and type the threat’s Name. Right click and delete any entries you find with a similar name. If they don’t show up this way, go manually to these directories and delete/uninstall them:

  • HKEY_CURRENT_USER—-Software—–Random Directory. It could be any one of them – ask us if you can’t discern which ones are malicious.
    HKEY_CURRENT_USER—-Software—Microsoft—-Windows—CurrentVersion—Run– Random
    HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!


About the author


Lidia Howler

Lidia is a web content creator with years of experience in the cyber-security sector. She helps readers with articles on malware removal and online security. Her strive for simplicity and well-researched information provides users with easy-to-follow It-related tips and step-by-step tutorials.

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