[email protected] Removal (Dec. 2017 Update)

The following article aims to assist users in removing the screen-locking /account stealing virus called [email protected] The removal guide is designed to work for all iPhones and MacBook Air.

We’ve received word about yet another screen-locking scam that has been targeting Apple devices as of late. The name of this recent virus that appears for now to be only after iPhones and MacBook Air computers is [email protected] It’s basically you’re typical ransomware virus that locks the screen on your device and then gets you to pay the criminals behind it money in exchange for having the screen unlocked. Typically all the information users are given at first when they try to use their laptop or smartphone boils down to: “Please contact [email protected]

If you have already gone as far as to write to the shady email address, then you’ve likely already received a reply telling you to transfer 50 USD (or around that amount) with instructions on how to complete the transfer. It doesn’t take a genius to realize that this is nothing but a criminal scheme and there are ways to counteract it that don’t involve sending money to anyone. We are actually offering you a set of removal instructions just below this article with the help of which you will hopefully be able to rid yourself of [email protected] We wouldn’t recommend complying with the ransom payment for a number of reasons.

First of all, it’s very likely that doing so won’t do you any good at all. There are numerous cases of the hackers behind the virus just going mute after they receive their money and not upholding their side of the bargain. In addition, ransomware schemes have become some intensely popular over the years and that’s because they generate large amounts of money for their criminal developers. It’s extremely difficult for security experts to keep up with their rate of growth and evolution, and legal authorities are often not of much help in this either. So why support this industry by funding it further?

Be that as it may, the decision of what to do from now on is yours alone to make. We can, however, also provide you with a few tips on how to keep your devices safe from similar threats in the future. As ransomware typically travels in infected emails and messages on other platforms (e.g. social media), we advise you to pay special attention to any incoming correspondence. If a message seems off in any way and especially if you don’t recognize the sender and there’s an attached file, it’s best not to open it at all. Be sure to also limit your access to potentially dangerous and insecure web locations, as you could easily land an infection like [email protected] as a drive-by download or by accidentally clicking on an infected transmitter.

[email protected] Removal Guide


Restart your device (for iPhones and iPads) by holding the Sleep/Wake button until the slider appears on your screen. Drag the slider for shutdown and press the Sleep/Wake button again.

If this is not possible and your device is not responding, you can force re-start your iPhone or iPad:

  • For iPhone 6s and earlier, as well as iPads, press and hold the Sleep/Wake button together with the Home button for ten seconds or more. The Apple logo should appear on your screen.
  • For iPhone 7 and iPhone 7 Plus, do the same for the Sleep/Wake and Volume Down buttons.

For MacBook Air users, try to remove the battery from your device, then re-insert it and restart the computer.

After restarting your device, does the problem persist? If so, carry on to the next step.


In the event that the screen still remains locked, it would be best to contact Apple Support.


After (hopefully) unlocking your device you may want to check for any traces of the virus left. The following works for a Mac device.

Start Activity Monitor by opening up Finder, then proceed to activity-monitor

Once there, look at all the processes: if you believe any of them are hijacking your results, or are part of the problem, highlight the process with your mouse, then click the “i” button at the top. This will open up the following box:


Now click on Sample at the bottom:


Do this for all processes you believe are part of the threat, and run any suspicious files in our online virus scanner, then delete the malicious files:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at: https://howtoremove.guide/online-virus-scanner/

Scan Results

Virus Scanner Result



If you would like to be sure that there are no other viruses or malicious programs on your device, you can download the Avast Free Mac security software

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