The following article aims to assist users in removing the screen-locking /account stealing virus called Apple.firstname.lastname@example.org. The removal guide is designed to work for all iPhones.
The internet has been ‘graced’ by the presence of yet another screen-locking ransomware virus that has been specifically targeting Apple iPhones and MacBook Air laptops. This appears to be a whole strain of similar viruses that were first released earlier this year and now occasionally new ones keep coming out. The latest to be reported to us is Apple.email@example.com. And we have dubbed it that because of the email address the criminals provide for contact, which is namely Apple.firstname.lastname@example.org. Typically an infection follows the same scenario: the victim user attempts to use their smartphone or laptop and they are greeted by a message on their screen saying they device is locked and they need to write to said email address. Those who have complied with the message soon learned that it would cost them some 50 USD to have their device unlocked.
What to do?
Obviously, this is a scam and your MacBook Air or iPhone has not been blocked by some government agency or similar. This is in fact a very popular blackmail scheme that relies on its victims to panic and quickly transfer the money to the extortionists. And the first thing you do when faced with a threat like Apple.email@example.com is – not comply. Whether sending these hackers the money will actually get your device unlocked is still a question. What we would recommend is that you try alternative options of removing the ransomware and successfully regaining access to your Apple device.
Several possible solutions are listed here in our detailed removal guide. By closely following the instructions you should be able to free your phone or laptop of the hackers’ hold. However, in case you happen to come across difficulties, we would be happy to help resolve them and you can tell us about your case in the comment section below.
Last but not least, we think it is very important that users are well aware of the means of distribution of viruses like Apple.firstname.lastname@example.org. That way you can prevent such infections in the future. One of the most common ways of landing an infection with ransomware is via spam. It can come in the form of an email, social media message or on any other messaging platform. First, be sure that you can trust the sender. And even the sender appears trustworthy, have a good look at the subject of the message and its contents before interacting with them. Search for suspicious tell-tale signs that may indicate the presence of malware and only after you’re 100% that it’s safe – open it.
Apple.email@example.com Removal Guide
Search Marquis is a high-profile hijacker – you might want to see if you’re not infected with it as well.
You can find the removal guide here.