[email protected] Removal Guide

The following article aims to assist users in removing the screen-locking /account stealing virus called [email protected] The removal guide is designed to work for all iPhones and MacBook Air.

Ransomware viruses have been on the rise for years now and the tendency seems to be spreading onto the viruses specifically targeting our portable devices. This year, a new strain of ransomware screen-locking variants has been bombarding Apple iPhone and MacBook Air users. And one of the latest variants of this type to be reported to us is [email protected] This virus locks the screen of your smartphone or tablet and tells you to send an email to [email protected] for more information. If you have already done this, then you know what follows. The criminals behind this ransomware virus proceed to tell you in one form or another that they can unlock the screen of your device in exchange for the humble price of 50 USD.

To pay or not to pay?

You may have been tempted to transfer the money and have it over with, or you may have immediately realized that this is just your typical blackmail scam. And the truth is that it’s best to avoid paying the hackers behind [email protected] and seek a solution elsewhere. Just below this article, for example, you will find a removal guide with detailed instructions on how to deal with this ransomware virus on your own. In the even that you face difficulties or have questions, you can always address our team in the comment section of this page and we will be glad to assist in any way we can.

But once you have unblocked your screen and freed your iPhone or MacBook from the presence of this malware, it’s important that you take all the necessary precautions and don’t get infected again. You may now also be asking yourself how you go infected with [email protected] to begin with. And there are a few possible scenarios of how that may have happened.

One possibility is from a spam email or an infected message on some other messaging platform. This is actually one of the most common ways of landing ransomware infections in general. Just be on the lookout for messages that look suspicious, especially those prompting you to follow a link or download an attachment. It’s best to delete something that looks downright shady than open it and regret doing so later. Other options include malicious online ads that you come across on a daily basis. The trick is to just avoid interacting with any popups, banners, etc. at all, because there’s no telling which of them may actually be carrying malware.

[email protected] Removal


Restart your device (for iPhones and iPads) by holding the Sleep/Wake button until the slider appears on your screen. Drag the slider for shutdown and press the Sleep/Wake button again.

If this is not possible and your device is not responding, you can force re-start your iPhone or iPad:

  • For iPhone 6s and earlier, as well as iPads, press and hold the Sleep/Wake button together with the Home button for ten seconds or more. The Apple logo should appear on your screen.
  • For iPhone 7 and iPhone 7 Plus, do the same for the Sleep/Wake and Volume Down buttons.

For MacBook Air users, try to remove the battery from your device, then re-insert it and restart the computer.

After restarting your device, does the problem persist? If so, carry on to the next step.


In the event that the screen still remains locked, it would be best to contact Apple Support.


After (hopefully) unlocking your device you may want to check for any traces of the virus left. The following works for a Mac device.

Start Activity Monitor by opening up Finder, then proceed to activity-monitor

Once there, look at all the processes: if you believe any of them are hijacking your results, or are part of the problem, highlight the process with your mouse, then click the “i” button at the top. This will open up the following box:


Now click on Sample at the bottom:


Do this for all processes you believe are part of the threat, and run any suspicious files in our online virus scanner, then delete the malicious files:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at:

Scan Results

Virus Scanner Result



If you would like to be sure that there are no other viruses or malicious programs on your device, you can download the Avast Free Mac security software

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