[email protected] Removal (iPhone/MacBook)

The following article aims to assist users in removing the screen-locking /account stealing virus called [email protected] The removal guide is designed to work for all iPhones and MacBook Air.

We have receievd reports about yet another ransomware screen-locker virus that has been locking users out of their devices and extorting money from them. This latest malicious piece of programming is called [email protected], because of the email address it wants its victims to contact. A remarkable thing about this strain of ransomware viruses is that they target specifically Apple iPhones and MacBook Air laptops. Once infected, the device will prevent you from accessing the main screen of your smartphone or laptop and will display a message saying that you should write an email to the above address. And those users who have already done so received a reply saying they are to transfer 50 USD in order to have their screens unlocked again.

What you are dealing with at this moment is a classic blackmail scheme. Viruses like [email protected] have been around for quite some time now and their numbers are only increasing. And a sure thing that would help hinder their rapid growth would be to not pay them the money they’re demanding from you. We are happy to offer you an alternative solution to this awful problem in the removal guide below. By following the instructions in it, you should be able to rid your device of [email protected] quickly and without much of a hassle. However, if you happen to encounter any difficulties, please feel free to let us know in the comment section below.

And once you have successfully dealt with the infection, we think it no less important that you take the necessary precautions so as to avoid other ransomware of this type. You can start by avoiding all the most common sources of malware like [email protected] As a matter of fact, most cases of infection could have easily been prevented if users would have kept to basic safety measures when browsing the web and checking their emails.

The majority of infections with ransomware occur through contaminated online ads, also known as malvertisements, and spam emails (or other messages). With the former, these are easier to prevent by simply abstaining from interacting with any online ads whatsoever. There’s no way of telling the harmful ones apart from those that will contaminate your system. As for incoming email and other correspondence, look out for suspicious signs, like a subject doesn’t make much sense or has grammatical errors in it. Especially watch out for attached files that the email is trying to get you to open – these may contain a virus. So unless you are absolutely sure you can trust an email and its contents, try not to interact with it either.

[email protected] Removal Guide


Restart your device (for iPhones and iPads) by holding the Sleep/Wake button until the slider appears on your screen. Drag the slider for shutdown and press the Sleep/Wake button again.

If this is not possible and your device is not responding, you can force re-start your iPhone or iPad:

  • For iPhone 6s and earlier, as well as iPads, press and hold the Sleep/Wake button together with the Home button for ten seconds or more. The Apple logo should appear on your screen.
  • For iPhone 7 and iPhone 7 Plus, do the same for the Sleep/Wake and Volume Down buttons.

For MacBook Air users, try to remove the battery from your device, then re-insert it and restart the computer.

After restarting your device, does the problem persist? If so, carry on to the next step.


In the event that the screen still remains locked, it would be best to contact Apple Support.


After (hopefully) unlocking your device you may want to check for any traces of the virus left. The following works for a Mac device.

Start Activity Monitor by opening up Finder, then proceed to activity-monitor

Once there, look at all the processes: if you believe any of them are hijacking your results, or are part of the problem, highlight the process with your mouse, then click the “i” button at the top. This will open up the following box:


Now click on Sample at the bottom:


Do this for all processes you believe are part of the threat, and run any suspicious files in our online virus scanner, then delete the malicious files:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at:

Scan Results

Virus Scanner Result



If you would like to be sure that there are no other viruses or malicious programs on your device, you can download the Avast Free Mac security software

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