Call Microsoft Customer Support Scam Removal (March 2018 Update)


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This page aims to help you remove Call Microsoft Customer Support Scam. Our removal instructions work for Chrome, Firefox and Internet Explorer, as well as every version of Windows.

Call Microsoft Customer Support Scam is a browser-redirecting software that is programmed to generate ads, cause page redirects, track the user’s online activities and impose modifications to their browser program. Researchers claim that this program behaves as a browser hijacker because the moment it appears on the user’s computer it could try to install a new search engine, change the default homepage and/or new-tab page as well as initiate the generation of various sponsored commercials and web pages. Judging by the way it may affect the browser’s settings, it appears that Call Microsoft Customer Support really belongs to this category of software, and it may affect any browser – be it Chrome, Firefox, Internet Explorer, Opera or some other browsing program.

However, before you get concerned about your computers’ safety, we want to emphasize that Call Microsoft Customer Support is a legitimate program. It has nothing in common with threats such as Ransomware, Trojan horses or other computer viruses and typically does not attempt to cause harm to the PC where it’s installed. The problem with this browser hijacker is that its developers use it to generate advertising content on the users’ screens by hijacking their browsers. The primary goal of the software is to generate as many pay-per-click ads as possible and make you click on them because this brings revenue to its creators. You, however, can quickly uninstall Call Microsoft Customer Support and remove its imposed browser changes if they cause you disturbance. In the next lines, we will tell you more about how to do that, so stay with us and pay attention to the information that follows.

Call Microsoft Customer Support Scam may cause problems with browsing. Here is what you need to know about this program:

Typically, Call Microsoft Customer Support ads may appear on your screen after the installation of a program bundle. It is very common for the browser hijackers to get distributed as suggested optional components in setup packages with other programs. That way, the users typically install them along with the main program, without knowing about their presence in the package. Once in the system, the hijacker may modify some Windows Registry Keys and change the settings of all browsers that are installed on the affected computer, including Chrome, Firefox, IE or any other. These modifications usually do not require your direct approval. Replacement of the default homepage or the search engine are some of the first visible symptoms.

Call Microsoft Customer Support Scam Removal

If you have a Windows virus, continue with the guide below.

If you have a Mac virus, please use our How to remove Ads on Mac guide.

If you have an Android virus, please use our Android Malware Removal guide.

If you have an iPhone virus, please use our iPhone Virus Removal guide


Step1

Some of the steps will likely require you to exit the page. Bookmark it for later reference.

Reboot in Safe Mode (use this guide if you don’t know how to do it).

Step2

WARNING! READ CAREFULLY BEFORE PROCEEDING!

Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab (the “Details” Tab on Win 8 and 10). Try to determine which processes are dangerous. 

malware-start-taskbar

Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at: https://howtoremove.guide/online-virus-scanner/




Scan Results


Virus Scanner Result
ClamAV
AVG AV
Maldet

After you open their folder, end the processes that are infected, then delete their folders. 

Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections. 

Step3

Hold together the Start Key and R. Type appwiz.cpl –> OK.

appwiz

You are now in the Control Panel. Look for suspicious entries. Uninstall it/them.

Type msconfig in the search field and hit enter. A window will pop-up:

msconfig_opt

Startup —> Uncheck entries that have “Unknown” as Manufacturer or otherwise look suspicious.

Step4

Hold the Start Key and R –  copy + paste the following and click OK:

notepad %windir%/system32/Drivers/etc/hosts

A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:

hosts_opt (1)

If there are suspicious IPs below “Localhost” – write to us in the comments.

Open the start menu and search for Network Connections (On Windows 10 you just write it after clicking the Windows button), press enter.

  1. Right-click on the Network Adapter you are using —> Properties —> Internet Protocol Version 4 (ICP/IP), click  Properties.
  2. The DNS line should be set to Obtain DNS server automatically. If it is not, set it yourself.
  3. Click on Advanced —> the DNS tab. Remove everything here (if there is something) —> OK.

DNS

Step5

  • After you complete this step, the threat will be gone from your browsers. Finish the next step as well or it may reappear on a system reboot.

Right click on the browser’s shortcut —> Properties.

NOTE: We are showing Google Chrome, but you can do this for Firefox and IE (or Edge).

browser-hijacker-taskbar-properties

Properties —–> Shortcut. In Target, remove everything after .exe.

ie9-10_512x512  Remove Call Microsoft Customer Support from Internet Explorer:

Open IE, click  IE GEAR —–> Manage Add-ons.

pic 3

Find the threat —> Disable. Go to IE GEAR —–> Internet Options —> change the URL to whatever you use (if hijacked) —> Apply.

firefox-512 Remove Call Microsoft Customer Support from Firefox:

Open Firefoxclick  mozilla menu  ——-> Add-ons —-> Extensions.

pic 6

Find the adware/malware —> Remove.
chrome-logo-transparent-backgroundRemove Call Microsoft Customer Support from Chrome:

Close Chrome. Navigate to:

 C:/Users/!!!!USER NAME!!!!/AppData/Local/Google/Chrome/User Data. There is a Folder called “Default” inside:

Rename the Folder to Backup Default

Rename it to Backup Default. Restart Chrome.

Step6

Type Regedit in the windows search field and press Enter.

Inside, press CTRL and F together and type the threat’s Name. Right click and delete any entries you find with a similar name. If they don’t show up this way, go manually to these directories and delete/uninstall them:

  • HKEY_CURRENT_USER—-Software—–Random Directory. It could be any one of them – ask us if you can’t discern which ones are malicious.
    HKEY_CURRENT_USER—-Software—Microsoft—-Windows—CurrentVersion—Run– Random
    HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!

Usually, Call Microsoft Customer Support installs also some ad-generating scripts to display third-party advertising content on the web page you are visiting. These ads may prompt you to download security programs, get discount vouchers, and more. However, most of them may not be as trusted as they look and some may even be fake. Either way, clicking on these ads is not recommended. You may suddenly get redirected to other web locations, which have nothing to do with what was getting promoted in the ads you clicked on, and you may even land on compromised websites. While such browser redirects are more of an annoyance than an actual, some of the ads and pop-ups may redirect you to phishing sites, which can infect your computer with malware such as Trojans, Ransomware, and other cyber threats. For this reason, we advise you to remove Call Microsoft Customer Support as soon as you notice that something’s been changed about your browser. It is not difficult to recognize the changes and the potential ads that the hijacker might display inside your browsing program.

The fastest way to uninstall this hijacker is to scan the system with a malware removal program like the professional Call Microsoft Customer Support removal tool from the current page. It will automatically check all the installed programs and browser extensions and help you eliminate the unwanted ones without risk for your system. Once you’ve deleted all suspicious data, it’s a good idea to reset your web browser settings as well. You can also remove the potentially unwanted program by following the guidelines we have prepared below.

Common methods used to distribute ad-supported applications

Many potentially unwanted applications and ad-generating programs may get installed on a computer when the users download and install free programs without paying attention to the setup details. To avoid annoyances such as the hijacker we are currently focusing on, make sure to avoid using the “Fast” or the “Recommended” setup settings when installing new software. The problem with them is those options usually do not reveal information about any third-party applications that may have been bundled with the main program. According to security specialists, the fast installation method is popular among most of the computer users. To avoid the installation of unwanted applications, however, you should use the “Advanced” or the “User” setup options and see if there’s anything added that looks undesirable (or simple unneeded). Once you see checkboxes with pre-marked download components, uncheck them if you think the optional installs should not be allowed inside your PC.

SUMMARY:

Name Call Microsoft Customer Support
Type  Browser Hijacker
Danger Level Medium (nowhere near threats like Ransomware, but still a security risk)
Symptoms  Intrusive web ads as well as unwanted browser changes might disturb your web browsing.
Distribution Method Software bundles, shareware or freeware platform, free software installers, ads, free download links, torrents and others.
Detection Tool

Keep in mind, SpyHunter’s malware detection tool is free. To remove the infection, you’ll need to purchase the full version. More information about SpyHunter and steps to uninstall.


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