[email protected] Ransomware

This page aims to help you remove [email protected] for free. Our instructions also cover how any encrypted file can be recovered.

[email protected]

The [email protected] is an email address used by the notorious creators of the different STOP/DJVU Ransomware strains to contact the users infected with their virus. The [email protected] email can be found in the _readme.txt file which the Ransomware leaves when it is done with the file encryption process.

Datahelp@iran.ir Ransomware

The [email protected] email is used by the cyber criminals behind the DJVU Ransomware

You may be interested in the information on this page because you have recently discovered that your system has been infected with [email protected] If this is the case, in the next lines, we will briefly explore the features of this Ransomware and the consequences of its attack. We will also give you an idea of how such malware works and how you can remove it from your system in the safest possible manner.

Unfortunately, Ransomware is much more challenging to deal with compared to other malware types, and there can’t be any guarantees for the recovery of the files it encodes. However, in the removal guide below, we will give you some instructions which would hopefully help you get back some of your most needed information back.

Ransomware is commonly distributed in a combination with a Trojan Horse, where the Trojan serves as a backdoor for the Ransomware to secretly enter the system. However, users may also get infected by clicking on suspicious hyperlinks or by downloading a file that has already been compromised. Therefore, the best way to keep away from such infections is to simply avoid downloading anything that doesn’t come from a reputed source. It is also advisable to not follow any random links or ads and to always question any email messages and attachments that come from unknown or suspicious senders. As a matter of fact, it is much easier to prevent the infection than to remove it from your system.

One of the most frequently asked questions about threats like [email protected] is whether or not the victim should pay the requested ransom. In many cases, the hackers behind the Ransomware are quite convincing and promise that, as soon as they receive the payment, they will send a special decryption key to the victims, which key will allow them to decrypt their files. Therefore, many people naively believe the criminals and send them the money for that key. Sadly, not all of them receive the decryption solution and are able to recover the encrypted data after the payment. Sometimes the hackers simply vanish with the money while, in other cases, they send an invalid key and keep blackmailing the users for another ransom payment in order to send a new key. Basically, once you decide to pay the crooks, you can never have a guarantee about the outcome. The only guaranteed thing in this case is that you would spend a substantial amount of money. For this reason, our suggestion is to seek legitimate support and focus on how to remove the Ransomware from your system. The guide below will help you with the removal process in case you have decided to fight the [email protected] virus on your own.


Name [email protected]
Type Ransomware
Danger Level High (Ransomware is by far the worst threat you can encounter)
Symptoms Very few and unnoticeable ones before the ransom notification comes up.
Distribution Method From fake ads and fake system requests to spam emails and contagious web pages.
Data Recovery Tool [banner_table_recovery]
Detection Tool

[email protected] Ransomware Removal

Datahelp@iran.ir Ransomware

Some of the steps will likely require you to exit the page. Bookmark it for later reference.

Reboot in Safe Mode (use this guide if you don’t know how to do it).

Datahelp@iran.ir Ransomware


Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab. Try to determine which processes are dangerous. 

Datahelp@iran.ir Ransomware

Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:

Each file will be scanned with up to 64 antivirus programs to ensure maximum accuracy
This scanner is free and will always remain free for our website's users.
This file is not matched with any known malware in the database. You can either do a full real-time scan of the file or skip it to upload a new file. Doing a full scan with 64 antivirus programs can take up to 3-4 minutes per file.
Datahelp@iran.ir Ransomware
Drag and Drop File Here To Scan
Datahelp@iran.ir Ransomware
Analyzing 0 s
Each file will be scanned with up to 64 antivirus programs to ensure maximum accuracy
    This scanner is based on VirusTotal's API. By submitting data to it, you agree to their Terms of Service and Privacy Policy, and to the sharing of your sample submission with the security community. Please do not submit files with personal information if you do not want them to be shared.

    After you open their folder, end the processes that are infected, then delete their folders. 

    Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections.

    Datahelp@iran.ir Ransomware

    Hold the Start Key and R –  copy + paste the following and click OK:

    notepad %windir%/system32/Drivers/etc/hosts

    A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:

    Datahelp@iran.ir Ransomware

    If there are suspicious IPs below “Localhost” – write to us in the comments.

    Type msconfig in the search field and hit enter. A window will pop-up:

    Datahelp@iran.ir Ransomware

    Go in Startup —> Uncheck entries that have “Unknown” as Manufacturer.

    • Please note that ransomware may even include a fake Manufacturer name to its process. Make sure you check out every process here is legitimate.

    Datahelp@iran.ir Ransomware

    Type Regedit in the windows search field and press EnterOnce inside, press CTRL and F together and type the virus’s Name. 

    Search for the ransomware  in your registries and delete the entries. Be extremely careful –  you can damage your system if you delete entries not related to the ransomware.

    Type each of the following in the Windows Search Field:

    1. %AppData%
    2. %LocalAppData%
    3. %ProgramData%
    4. %WinDir%
    5. %Temp%

    Delete everything in Temp. The rest just check out for anything recently added. Remember to leave us a comment if you run into any trouble!

    Datahelp@iran.ir Ransomware 

    How to Decrypt [email protected] files

    We have a comprehensive (and daily updated) guide on how to decrypt your files. Check it out here.

    If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!


    About the author


    Lidia Howler

    Lidia is a web content creator with years of experience in the cyber-security sector. She helps readers with articles on malware removal and online security. Her strive for simplicity and well-researched information provides users with easy-to-follow It-related tips and step-by-step tutorials.

    Leave a Comment