[email protected]

This page aims to help you remove [email protected] for free. Our instructions also cover how any encrypted file can be recovered.

[email protected]

The [email protected] can be found in a _readme.txt file left behind by the STOP/DJVU Ransomware virus once it is finished encrypting your files. The cyber criminals who answer to the [email protected] email will demand a ransom for decrypting your files.


The [email protected] email is used to contact victims of the STOP/DJVU Ransomware.

On this page, we will explain to you how to remove [email protected], so if you’ve been infected, stay with us. The file encryption process of this Ransomware typically runs in the background of the system without any visible symptoms. The malware copies all targeted files (documents, images, videos, audios, system records, etc.) and creates encrypted copies of them. The originals are then removed so that the only information remaining in the system is the encrypted copies that are inaccessible without a decryption key. The victims typically find out that they have been contaminated when a scary ransom-demanding notification appears on their screens. This notification contains instructions on how to make the ransom payment and how to possibly obtain the decryption key for your files. Generally, the ransom is required in BitCoins or another cryptocurrency because those are less likely to get traced back to the criminal who gets the money.

There are many different potential sources of Ransomware. Infected emails and other spam messages, for instance, are some of the most common. They may contain attachments or links that could be used as carriers of Ransomware. Therefore, our advice is to ignore all such messages, especially if they come from unknown senders. Fake malicious ads and ransom pop-ups may also deliver an infection like [email protected] to your computer. That’s why you should avoid ads that look suspicious at all costs as you can never tell which are real and which are compromised. Illegally distributed torrents and free software installers may also contain different forms of malware and you may become their victim if you download them. Therefore, the key to a safe computer is to know how to avoid potential malware carriers and how to safely browse the Internet. Investing in reliable security software that can detect hidden threats is another important safety tip users need to adhere to.

As a representative of the data encryption Ransomware, [email protected] is a challenging threat to deal with and so is its encryption. Such malware may sneak unnoticed into your system and prevent you from accessing some of your most needed information. Decrypting the encrypted information, however, may not be possible even if you pay the ransom and fulfill all the hackers’ demands. One of the reasons is that the crooks behind [email protected] may never send you a decryption key after you pay them. Another reason could be that the key may fail to reverse the applied encryption effectively. At the same time, you won’t be able to use your infected computer to store or create new files on it unless you remove the Ransomware. That’s why, if you want to use your machine but don’t want to give your money to some anonymous hackers, we advise you to take a look at the removal guide below and the alternative file-recovery steps mentioned there.


Name [email protected]
Type Ransomware
Danger Level High (Ransomware is by far the worst threat you can encounter)
Symptoms Very few and unnoticeable ones before the ransom notification comes up.
Distribution Method From fake ads and fake system requests to spam emails and contagious web pages.
Data Recovery Tool [banner_table_recovery]
Detection Tool

[email protected] Ransomware Removal


Some of the steps will likely require you to exit the page. Bookmark it for later reference.

Reboot in Safe Mode (use this guide if you don’t know how to do it).



Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab. Try to determine which processes are dangerous. 


Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:

Each file will be scanned with up to 64 antivirus programs to ensure maximum accuracy
This scanner is free and will always remain free for our website's users.
This file is not matched with any known malware in the database. You can either do a full real-time scan of the file or skip it to upload a new file. Doing a full scan with 64 antivirus programs can take up to 3-4 minutes per file.
Drag and Drop File Here To Scan
Analyzing 0 s
Each file will be scanned with up to 64 antivirus programs to ensure maximum accuracy
    This scanner is based on VirusTotal's API. By submitting data to it, you agree to their Terms of Service and Privacy Policy, and to the sharing of your sample submission with the security community. Please do not submit files with personal information if you do not want them to be shared.

    After you open their folder, end the processes that are infected, then delete their folders. 

    Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections.


    Hold the Start Key and R –  copy + paste the following and click OK:

    notepad %windir%/system32/Drivers/etc/hosts

    A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:


    If there are suspicious IPs below “Localhost” – write to us in the comments.

    Type msconfig in the search field and hit enter. A window will pop-up:


    Go in Startup —> Uncheck entries that have “Unknown” as Manufacturer.

    • Please note that ransomware may even include a fake Manufacturer name to its process. Make sure you check out every process here is legitimate.


    Type Regedit in the windows search field and press EnterOnce inside, press CTRL and F together and type the virus’s Name. 

    Search for the ransomware  in your registries and delete the entries. Be extremely careful –  you can damage your system if you delete entries not related to the ransomware.

    Type each of the following in the Windows Search Field:

    1. %AppData%
    2. %LocalAppData%
    3. %ProgramData%
    4. %WinDir%
    5. %Temp%

    Delete everything in Temp. The rest just check out for anything recently added. Remember to leave us a comment if you run into any trouble!


    How to Decrypt [email protected] files

    We have a comprehensive (and daily updated) guide on how to decrypt your files. Check it out here.

    If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!


    About the author


    Lidia Howler

    Lidia is a web content creator with years of experience in the cyber-security sector. She helps readers with articles on malware removal and online security. Her strive for simplicity and well-researched information provides users with easy-to-follow It-related tips and step-by-step tutorials.

    Leave a Comment