If you’ve been recently greeted by a persistent message that pop-ups on your desktop and prompts you to click it in order to “Fix common PC problems” then you should know that you are the target of a bloatware scam and your computer has likely been infected by something malicious – either a virus, an Adware or a PUP (a Potentially Unwanted Program).
Don’t click on the Pop-up – it will bring you nothing but trouble!
There is no magical program that can “Fix common PC problems” and even if there was it would never be able to send Pop-ups in your desktop browser! These pop-ups exist because your computer has been infected with something dangerous and this article will help you find out what it is and deal with it before it could do more harm.
The “Fix common PC problems” pop up could be quite big, so make sure you don’t click on it by accident. It could be caused by these types of malicious software:
- Adwares are a type of programs that generate unwanted advertisements on the computers infected by them. Ads are most commonly displayed in the active internet browser of the computer, but some of the more clever Adware programs are also able to generate pup-ups on the desktop.
- Potentially Unwanted Programs (PUPs) are in some ways similar to Adware, but there is one major difference. PUPs happen to be legitimate as they provide some sort of service that is free of charge. Instead of paying you are displayed Ads. PUPs are often easier to remove, but the Ads they generate are just as dangerous and annoying as those from Adware.
- Viruses is a catch-all term for all dangerous software that hides on your computer and steals data or gives a form of remote control of the infected computer to the creator of the virus
Adware and PUPs are commonly installed via program bundles or email attachments. You should never open an email attachment that is an executable file (ending in .exe) unless you are absolutely certain that the file is legitimate. Recieving an Email from someone you know is not a good reason to open an .exe file, because there are certain viruses that are capable of sending themselves from infected computers. Program bundle infections can easily be avoided if you always go for the advanced installation option when installing all kinds of programs. It takes just a couple of clicks on the Next button and you’ll get the same as the defaul installation. However when coursing through the steps you will be able to see what exactly is getting installed and you can block the installation of any bonus programs you are not interested in.
Viruses usually come through the help of infected executable files downloaded from unsafe locations. For this reason download links from forums, blogs and other random places should be avoid. Torrent sites and online storage sites are especially dangerous as many of those sites are a cesspit of viruses. If you scan all downloaded files with a good anti-virus programs you can minimize the risks, but it is best if you just stay away from such shady sources.
It is fairly difficult to deduce remotely what type of threat we are dealing with, but the interest in that is purely academical anyway. You need the “Fix common PC problems” Pop Up removed and to do that begin reading the removal guide below.
“Fix common PC problems” Pop Up Removal
Our first step here is a reboot in Safe Mode. If you already know how to do it, just skip this and proceed to Step 2. If you do not know how to do it, continue reading:
For Windows 98, XP, Millenium and 7 Users:
Restart your computer. To be sure you don’t miss the time when you need to press it, just spam F8 as soon as the PC starts booting. In the new menu, choose Safe Mode With Networking.
Proceed to Step 2.
For W. 8 and 8.1 Users:
Click the Start button ,then Control Panel —> System and Security —> Administrative Tools —> System Configuration.
Then check the Safe Boot option and click OK. Click Restart in the new pop-up.
Proceed to Step 2.
For Windows 10 Users:
- Open the Start menu.
- Click the power button icon in the right corner of the new Start menu to show the power options menu.
- Press and hold down the SHIFT key on the keyboard and click the Restart option while still holding down the SHIFT key.
Windows 10 will perform the reboot. Next do the following:
Click the Troubleshoot icon, then Advanced options —> Startup Settings. Click Restart.
After the reboot click on Enter Safe Mode With Networking (Fifth Option).
Continue with Step 2.
Hold the Windows Key and R and copy + paste the following, then click OK:
A .txt file will open – don’t touch anything there. If you are hacked and someone has access to your PC, there will be a bunch of other IPs connected to you at the bottom. This is what a hosts file looks like:
If there are a bunch of strange IPs connecting to you below “Localhost” you may be hacked, and it’s best to ask us in the comments for directions.
Now hold the windows Key and R again but type %temp% in the field and hit enter. Delete everything in that directory.
Right click on each of the malware processes separately and select Open File Location. Also, End the process after you open the folder. Just to make sure we don’t delete any programs you mistakenly took for a malware, copy the folders somewhere, then delete the directories you were sent to. There’s a good chance CoreBot is hiding somewhere in here.
A BIG WARNING HERE! READ THIS BEFORE PROCEEDING!
This is perhaps the most important and difficult step, so be extremely careful. Doing this can damage your PC significantly if you make a big mistake. If you are not feeling comfortable, we advise you to download a professional “Fix common PC problems” remover. Additionally, accounts connected to your credit cards, or important information, may be exposed to the virus.
Take a look at the following things:
Type msconfig in the search field and hit enter: you will be transported to a new window.
Go in the Startup tab and Uncheck anything that has “Unknown” as Manufacturer.
Type Regedit in the windows search field and press Enter.
Once inside, press CTRL and F together and type the malware’s Name. Right click and delete any entries you find with a similar name. If you can’t find them this way, look in these directories, and delete the registries manually:
- HKEY_CURRENT_USER—-Software—–Random numbers
HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random
If these things fail to help you find “Fix common PC problems” you need to resort to a professional scanner – obviously this is a malware that was created to steal your credentials and credit cards – meaning the people who created it spent a lot of resources to make it as dangerous as possible.