This article aims to help users how to remove High Stairs Ads from Chrome, Firefox, Internet Explorer and Safari, as well as their respective system.
Today we will tackle High Stairs Ads – a recent addition to our collection of Adware viruses. This hole family of viruses specializes in creating advertisements and harassing the user with them. The trigger for creating the Ads is when you start your browser or load a link/tab in it. The ads may be pop-ups, banners or even new pages. More often then not they will be prominent enough to force you to devote some attention to them (if only to close their window) and thus become a real thorn in the backside over protracted exposure.
Now before we sink our teeth in the removal guide there a couple of important tips for dealing with High Stairs Ads and its Adware kin.
Don’t trust the Ads, never download anything offered by them
You should be deeply suspicious of those Ads, especially when they offer you great discounts or stuff for free. The only reason they can afford to give away free stuff is because they are not actually doing it. Instead they are spreading viruses and may also run a money scam on you. A common way it goes is that you download some program with severely limited functionality and then you are asked to pay on order to activate the full option set.
High Stairs Ads may also try to install viruses on your computer – again masqueraded as free stuff. Usually it tries to offer programs related to fixing problems with computers. High Stairs Ads is also not shy on creating fake system messages warning about non-existing problems in order to make you more receptive to their propositions. The viruses can also be hidden on other system related files – like missing plug-ons, required codecs and more. It is never a good idea to download stuff offered to you by High Stairs Ads.
1: Enter Safe Mode.
2: Remove High Stairs Ads from Chrome, Firefox, Internet Explorer and Safari.
3: Remove the virus from browser shortcuts.
4: Uninstall the virus from your AddRemove Programs.
5: Permanently remove High Stairs Ads from Task Manager’s processes.
6: Delete the virus from Regedit and Msconfig.
7: Optimize your PC after the removal is done.
Remove High Stairs Ads
Now before we start there is one important thing that you should know – viruses constantly evolve in order to make our job (and yours) harder. The functionality is left unchanged, but new protections are added so it will take more effort to remove the virus. This is also the case with High Stairs Ads – there are different copies circulating the internet and the later versions require more operations to remove.
We’ve set up the guide to be able to remove all copies of High Stairs Ads, but if it is an earlier version on your PC some steps could be redundant. Follow the guide carefully and if you don’t see the virus in the menus as described just move forward to the next step.
Our first step here is a reboot in Safe Mode. If you already know how to do it, just skip this and proceed to Step 2. If you do not know how to do it, continue reading:
For Windows 98, XP, Millenium and 7 Users:
Restart your computer. To be sure you don’t miss the time when you need to press it, just spam F8 as soon as the PC starts booting. In the new menu, choose Safe Mode With Networking.
Proceed to Step 2.
For W. 8 and 8.1 Users:
Click the Start button ,then Control Panel —> System and Security —> Administrative Tools —> System Configuration.
Then check the Safe Boot option and click OK. Click Restart in the new pop-up.
Proceed to Step 2.
For Windows 10 Users:
- Open the Start menu.
- Click the power button icon in the right corner of the new Start menu to show the power options menu.
- Press and hold down the SHIFT key on the keyboard and click the Restart option while still holding down the SHIFT key.
Windows 10 will perform the reboot. Next do the following:
Click the Troubleshoot icon, then Advanced options —> Startup Settings. Click Restart.
After the reboot click on Enter Safe Mode With Networking (Fifth Option).
Continue with Step 2.
High Stairs Ads has infected all internet browsers installed on your computer – and this includes any that may be installed, but no longer used by you (Internet Explorer comes with all versions of windows, but a lot of people don’t use it). Run Steps 2&3 for every such browser and make sure you delete all copies – otherwise High Stairs Ads will clone itself back on next system reboot.
Also it’s possible that High Stairs Ads will create some message as you try to remove it – offering free installations, great offers or the like. It’s just a ruse so it can reinstall itself under a different name. Don’t allow it.
For Internet Explorer Users:
Open IE, then click —–> Manage Add-ons.
Find High Stairs Ads . Remove it by pressing Disable.
If your Home Page is different from the usual, click —–> Internet Options>edit the URL box with your preferred search engine, and click Apply.
Go to STEP 3.
For Mozilla Firefox Users:
Open Firefox, click on (top right) ——-> Add-ons. Hit Extensions next.
High Stairs Ads should be somewhere around here – Remove it.
Go to STEP 3.
For Google Chrome Users:
Start Chrome, click —–>More Tools —–> Extensions. There, find the virus and select (Remove).
Click again, and proceed to Settings —> Search, the fourth tab, select Manage Search Engines. Remove anything but the search engines you normally use.
Go to STEP 3.
For Safari Users:
Open Safari, and click Safari —–>Preferences —–> Extensions—–>Uninstall the malware.
Go to STEP 3.
Right click on the browser’s shortcut, then click Properties.
NOTE: We are showing Google Chrome, but the method is the same for all browsers.
Once you’ve reached Properties —–> Shortcut (on the band at the top), then in the Target type field, REMOVE EVERYTHING AFTER .exe.
Continue with STEP 4.
(Works for XP, 7, 8, 8.1)
Hold the Windows Key and R together. Write appwiz.cpl in the new field, then click OK.
You are now in the Control Panel. Search around for High Stairs Ads and anything else suspicious-looking. Uninstall it/them. Also, be extremely careful. Viruses often spend one last ditch effort to trick you into installing more of their kind. If you see a screen like this when you click Uninstall, choose NO:
Hold the Windows Key and R again – but this time copy + paste the following and click OK:
A .txt file will open – don’t touch anything there. If you are hacked and someone has access to your PC, there will be a bunch of other IPs connected to you at the bottom. This is what a hosts file looks like:
If there are a bunch of strange IPs connecting to you below “Localhost” you may be hacked, and it’s best to ask us in the comments for directions.
Go to STEP 5.
Open the Task Manager by right clicking on the Taskbar and choosing Start Task Manager.
Once it opens, choose the Processes Tab. Look at all of the processes in front of you and try to determine which ones are a virus. Google them or ask us in the comments and we will provide the best assistance we can.
READ THIS BEFORE PROCEEDING!
What follows now is the most difficult part of our guide, but it’s also mandatory if you want to be certain that High Stairs Ads won’t come back or leave any files on your PC. Unfortunately it can also be dangerous and possible damage your OS significantly if you make a big mistake. If you are not feeling comfortable, we advise you to download a professional anti-malware remover that can easily clean High Stairs Ads for you. In addition afterwards you could use it to scan your computer for other, more subtle viruses that do not reveal themselves as High Stairs Ads does… until it’s too late.
Right click on each of the virus processes separately and select Open File Location. Also, End the process after you open the folder. Just to make sure we don’t delete any programs you mistakenly took for a virus, copy the folders somewhere, then delete the directories you were sent to.
Move on to STEP 6.
Take a look at the following things:
Type msconfig in the search field and hit enter: you will be transported to a new window.
Go in the Startup tab and Uncheck anything that has “Unknown” as Manufacturer.
Type Regedit in the windows search field and press Enter.
Once inside, press CTRL and F together and type the virus’s Name. Right click and delete any entries you find with a similar name. If you can’t find them this way, look in these directories, and delete the registries manually:
- HKEY_CURRENT_USER—-Software—–Random numbers
HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random
Remember to leave us a comment if you run into any trouble!
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STEP 7 – Optimization
We’ve prepared a short and sweet optimization guide, specifically designed for users who just removed a virus. It is completely free, you do not need to download anything, and it’s not very time consuming. If you are interested – How To Remove Guide’s Optimization Tips.