Ransomware

Remove [email protected] Virus (+File Recovery) June 2019 Update


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This page aims to help you remove [email protected] Virus Ransomware for free. Our instructions also cover how any [[email protected]] file can be recovered.

How to remove Lockhelp@qq.com Ransomware

When the [email protected] Ransomware is done encrypting your files it will display a message with the instructions to pay the ransom.

A new Ransomware-based infection has been on the loose and our “How to remove” team has come up with a removal guide that focuses on it. The name of the new threat is [email protected] and, as per the information available, it operates as a cryptovirus which secretly encrypts the files stored on the infected computer by placing a complex code on them. The infection then generates a ransom-demanding notification on the victim’s screen, asking for the payment of a ransom in exchange for a decryption key.

If you are reading this article because [email protected] Ransomware has taken hostage of your files and you don’t know what to do or you are seeking a way to avoid the ransom payment and remove the Ransomware, you’ve come to the right place. Below, you will find instructions on that, as well as a trusted [email protected] removal tool and some free file-recovery suggestions, which don’t involve paying a ransom to anyone. Before you move on to them, however, it is important to gain a good understanding of the situation you are in, and of the possible alternative solutions.

The first thing you should definitely do is check for safe copies of the files that have gotten locked stored on external devices or on clouds – if you find any you could copy them back on your machine once you clean it from the malware. In the dreaded case of not having backup copies, the chances of recovering the locked, sadly, data decrease significantly since the key to revert the encryption will be necessary and that key is kept by the hackers.

In some versions of Ransomware (less-advanced ones), the encryption key could come in the malware code itself so the affected files could be recovered with some ease. However, this is not the case with [email protected]. Still, there are initiatives where different security companies and government agencies work together to come up with specialized tools that can help decipher the code of some Ransomware infections. Here, on “How to remove” guide, for instance, we have a frequently-updated  list of free decryptor tools that you can check out. The guide we have here also contains some steps that may help you extract some files from the system wherever possible. Keep in mind though, that the attack of [email protected] may have a very individual effect on each and every machine and, therefore, the effectiveness of the steps may vary.

Of course, there is always the possibility to make the payment of the ransom to the attackers. However, this is not an advisable course of action because nobody guarantees that once the payment is made, the decryption key will be sent to the victim. There is a significant chance of losing both the data and the money. Therefore, we encourage our readers to focus cleaning their computer from malware (such as .Lotep or .Nusar) first, and then exploring some alternative file-recovery solutions.

It is also very important to understand the importance of a good Ransomware protection plan which involves regular backups (and checking that they are being done correctly and can be used without problems) among other measures. Also, a reliable system-protection tool may help against some Ransomware cryptoviruses as well as against many other threats from the Internet so it is always a good thing to have such software in your computer.

SUMMARY:

Name [email protected]
Type Ransomware
Danger Level High (Ransomware is by far the worst threat you can encounter)
Symptoms Very few and unnoticeable ones before the ransom notification comes up.
Distribution Method From fake ads and fake system requests to spam emails and contagious web pages.
Data Recovery Tool Currently Unavailable
Detection Tool

Remove [email protected] Virus Ransomware


Step1

Some of the steps will likely require you to exit the page. Bookmark it for later reference.

Reboot in Safe Mode (use this guide if you don’t know how to do it).

Step2

WARNING! READ CAREFULLY BEFORE PROCEEDING!

Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab. Try to determine which processes are dangerous. 

malware-start-taskbar

Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at: https://howtoremove.guide/online-virus-scanner/




Scan Results


Virus Scanner Result
ClamAV
AVG AV
Maldet


After you open their folder, end the processes that are infected, then delete their folders. 

After you open their folder, end the processes that are infected, then delete their folders. 

Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections.

Step3

Hold the Start Key and R –  copy + paste the following and click OK:

notepad %windir%/system32/Drivers/etc/hosts

A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:

hosts_opt (1)

If there are suspicious IPs below “Localhost” – write to us in the comments.

Type msconfig in the search field and hit enter. A window will pop-up:

msconfig_opt

Go in Startup —> Uncheck entries that have “Unknown” as Manufacturer.

  • Please note that ransomware may even include a fake Manufacturer name to its process. Make sure you check out every process here is legitimate.

Step4

WARNING!
To remove parasite, you may have to meddle with system files and registries. Making a mistake and deleting the wrong thing may damage your system.
Avoid this by using SpyHunter - a professional Parasite removal tool.

Keep in mind, SpyHunter’s malware & virus scanner is free. To remove the infection, you'll need to purchase its full version. More information about SpyHunter and steps to uninstall.

Type Regedit in the windows search field and press EnterOnce inside, press CTRL and F together and type the virus’s Name. 

Search for the ransomware  in your registries and delete the entries. Be extremely careful –  you can damage your system if you delete entries not related to the ransomware.

Type each of the following in the Windows Search Field:

  1. %AppData%
  2. %LocalAppData%
  3. %ProgramData%
  4. %WinDir%
  5. %Temp%

Delete everything in Temp. The rest just check out for anything recently added. Remember to leave us a comment if you run into any trouble!

Step5 

How to Decrypt [email protected] files

We have a comprehensive (and daily updated) guide on how to decrypt your files. Check it out here.

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!


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