Browser Redirect Scam Removal (July 2018 Update)

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This page aims to help you remove Scam. Our removal instructions work for Chrome, Firefox and Internet Explorer, as well as every version of Windows.

Annoying browser extension-like apps like are everywhere and it is really easy to slip up and get one such app installed on your computer and added to your Google Chrome, Internet Explorer or Mozilla Firefox browser (or to any other browser that might have been installed on your PC). If you land such an application, it is likely that you’d start noticing certain rather unpleasant alterations and modifications to your browser and Internet settings. For example, you might get your previous search engine and homepage replaced with some new and unknown ones, a new toolbar might get added to your browser as well as other obscure and sketchy features and buttons. On paper, those would be supposed to somehow enhance your browsing but in reality, it would likely be exactly the opposite. A hijacker app will likely also start to redirect you to promoted pages, put nagging ads on your screen and flood your browser with different types of banners, flashing boxes, pop-ups and other similar forms of promotional materials. This can really make it difficult and frustrating for you to use your browsing program in peace. Another issue is that you might not be allowed to stop the hijacker from operating inside your browser. Even if you manage to override its changes to your browser, the nagging app will likely bring them back as soon as a new browsing session is started or maybe when you restart your computer. The only surefire way to cease the intrusiveness and restore things back to the way they were before is typically to eliminate the source of the annoying changes – the browser hijacker. Below, we have prepared a guide where we show how one could manually remove from their computer. is one of the newest and most annoying pieces of software that falls under the browser hijacker group which is why we have decided to mainly focus on it throughout the rest of this write-up. We understand that many of the people who are currently reading this might have actually landed on this page precisely because they have been looking for help with the intrusive app. If that is what your present situation is as well, waste no time and go straight to our removal guide once you’ve finished reading here. Use the instructions for the manual removal and if you need the extra help, try out the recommended professional removal tool posted on this page – both could help you eliminate the annoying hijacker in a matter of minutes. Scam Removal

If you have a Windows virus, continue with the guide below.

If you have a Mac virus, please use our How to remove Ads on Mac guide.

If you have an Android virus, please use our Android Malware Removal guide.

If you have an iPhone virus, please use our iPhone Virus Removal guide


Some of the steps will likely require you to exit the page. Bookmark it for later reference.

Reboot in Safe Mode (use this guide if you don’t know how to do it).



Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab (the “Details” Tab on Win 8 and 10). Try to determine which processes are dangerous. 


Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:

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Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at:

Scan Results

Virus Scanner Result

After you open their folder, end the processes that are infected, then delete their folders. 

Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections. 


Hold together the Start Key and R. Type appwiz.cpl –> OK.


You are now in the Control Panel. Look for suspicious entries. Uninstall it/them.

Type msconfig in the search field and hit enter. A window will pop-up:


Startup —> Uncheck entries that have “Unknown” as Manufacturer or otherwise look suspicious.


Hold the Start Key and R –  copy + paste the following and click OK:

notepad %windir%/system32/Drivers/etc/hosts

A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:

hosts_opt (1)

If there are suspicious IPs below “Localhost” – write to us in the comments.

Open the start menu and search for Network Connections (On Windows 10 you just write it after clicking the Windows button), press enter.

  1. Right-click on the Network Adapter you are using —> Properties —> Internet Protocol Version 4 (ICP/IP), click  Properties.
  2. The DNS line should be set to Obtain DNS server automatically. If it is not, set it yourself.
  3. Click on Advanced —> the DNS tab. Remove everything here (if there is something) —> OK.



  • After you complete this step, the threat will be gone from your browsers. Finish the next step as well or it may reappear on a system reboot.

Right click on the browser’s shortcut —> Properties.

NOTE: We are showing Google Chrome, but you can do this for Firefox and IE (or Edge).


Properties —–> Shortcut. In Target, remove everything after .exe.

ie9-10_512x512  Remove from Internet Explorer:

Open IE, click  IE GEAR —–> Manage Add-ons.

pic 3

Find the threat —> Disable. Go to IE GEAR —–> Internet Options —> change the URL to whatever you use (if hijacked) —> Apply.

firefox-512 Remove from Firefox:

Open Firefoxclick  mozilla menu  ——-> Add-ons —-> Extensions.

pic 6

Find the adware/malware —> Remove.
chrome-logo-transparent-backgroundRemove from Chrome:

Close Chrome. Navigate to:

 C:/Users/!!!!USER NAME!!!!/AppData/Local/Google/Chrome/User Data. There is a Folder called “Default” inside:

Rename the Folder to Backup Default

Rename it to Backup Default. Restart Chrome.


Type Regedit in the windows search field and press Enter.

Inside, press CTRL and F together and type the threat’s Name. Right click and delete any entries you find with a similar name. If they don’t show up this way, go manually to these directories and delete/uninstall them:

  • HKEY_CURRENT_USER—-Software—–Random Directory. It could be any one of them – ask us if you can’t discern which ones are malicious.
    HKEY_CURRENT_USER—-Software—Microsoft—-Windows—CurrentVersion—Run– Random
    HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!

More information about the hijacker software class

There are a couple of things that need to be said about software pieces like before we get to the guide on this page. First and foremost, remember that those redirecting and browser-modifying applications are not the same as malware viruses the likes of Ransomware, Spyware, Trojan Horses and other similar threats. A hijacker is mainly supposed to advertise stuff on your screen and in this way accumulate revenue for whoever has created the app. Now, we understand that the random redirects to promoted pages and the constant display of advertising content could really get on your nerves, however, know that this would typically not harm your PC or expose it to any danger (at least, not directly). Something to note here, though, is that it’s best if you don’t trust the adverts and don’t click on them. Not all online ads that you might encounter on the Internet are guaranteed to be safe and it’s perfectly possible if some hazardous advert finds its way inside the stream of hijacker ads that gets directed to your screen. Clicking o the wrong advert can greatly compromise the security of your machine and might even land you insidious viruses like Trojans, Worms, Spyware, Rootkits, Ransomware and so on.

How to keep your PC clean

The best way to handle browser hijackers like in future is to make sure they are kept at a safe distance from your system. In order to do that, you will have to be more careful with the sites you tend to visit, the online content you typically interact with and the software download sources that you normally use. Also, you will have to start using the Advanced setup menus when running the installation managers of new programs you want to install. The reason it’s important to use the Advance setup is because there you should be able to see if any optional apps have been bundled with the main program. Oftentimes hijackers get bundled with other programs like that and the way to install the main piece of software while leaving the hijacker out of the installation is to first uncheck the hijacker from the Advanced setup menu.


Type  Browser Hijacker
Danger Level Medium (nowhere near threats like Ransomware, but still a security risk)
Symptoms  Hijackers always seek to change the appearance of your browser in some way which is how you can notice them.
Distribution Method Such apps are normally distributed through spam and file bundles.
Detection Tool


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