Please read this!
As you can imagine, this is all pretty bad. Bleak possibilities aside, there are things you can do and you should undoubtedly exhaust all your options before even contemplating paying money to the cyber criminals. In this article we will try to explain what you are facing as well as provide information how to get rid of it and possible get the locked away information back as well. Let’s begin with some explaining first.
Users typically receive the following message once infected:
“ALL YOUR PERSONAL FILES HAS BEEN ENCRYPTED. All your data (photos, documents, databases, etc) have been encrypted with a private and unique key generated for this computer. This menas that you will not be able to access your files anymore until they are decrypted. The private key is stored in our servers and the only way to receive your key to decrypt your files is making a payment.
The payment has to be done in Bitcoins to a unique address that we generated for you. Bitcoins are a virtual currency to make online payments. If you don’t know how to get Bitcoins, you can click the button “How to buy Bitcoins” below and follow the instructions.
You only have 4 days to submit the payment. When the provide time ends, the payment will increase to 1 Bitcoins ($350 aprox.). Also, if you don’t pay in 7 days, your unique key will be destroyed and you won’t be able to recover your files anymore.
Ransomware – methods of operation
Here we would like to spend some time explaining what exactly constitutes for Ransomware and how exactly it operates. This subtype of malicious software has been increasingly growing in prominence for a number of years. It can be characterized with the restrictions and limitations it manages to enforce upon the affected user’s files. In order to accomplish all this it needs to first access the end user’s system. The most common way in which the ransomware application manages to do that is via the help of a Trojan horse, previously installed on your computer.
Once found its way beyond your computer defenses Ransom32 Ransomware will scan and comply a list of your most often access files. Then the process of encryption will begin and soon the end result is evident – your files are encrypted and cannot be opened. Note that no system files will be encrypted, after all the virus creator wouldn’t want to mess up your OS, on the contrary he or she would want you to spend your hard earned money on a decryption key, so your system would be left intact. Only your personal files would be affected.
Are there alternatives to paying the Ransom?
It is completely understandable if you at least entertain the idea of paying the ransom and leave all this unpleasantness in the rear view mirror. It is a personal choice and preference of course, but we would advise you to refrain from actually paying the ransom money and only resort to this if all other measures and methods fail. We are going to elaborate on this of course.
The first concern with the “coughing up” the money approach – you would be essentially and involuntarily a type of industry that can be pretty accurately described as cyber terrorism. Since rising to prominence in the last 5 years the ransomware business has steadily turned into what is judged to be an eight figures dollar industry. It is normal that this might not be your primary concern when your files are locked away and you are freaking out. But take a moment and think about this, the only way in which you can hamper these people and discourage them from creating new versions of Ransom32 Ransomware is by not giving them your money.
Secondly, and this has probably crossed your mind already, how can you be sure that if the ransom is paid you will really get a decryption key in exchange and eventually your files back. Honestly, there is absolutely no guarantee whatsoever that once you pay you will really what you expect. It is just as likely that you will be lied to, after all do not forget that you are trying to deal with cyber criminals who for all intents and purposes will spend some solid years in prison if they ever get caught.
|Danger Level||High (Highest, as this is the first of its kind, so it caught security specialists completely off-guard)|
|Symptoms||Undesired changes to your files, making them inaccessible.|
|Distribution Method||Probably a Trojan horse virus, look for it once you’ve dealt with the main malaise. SCAN YOUR SYSTEM!|
1: Enter Safe Mode.
2: Remove Ransom32 Ransomware from your system.
3: Permanently delete Ransom32 Ransomware from Task Manager’s processes.
4: Uninstall the virus from Regedit and Msconfig.
Remove Ransom32 Ransomware
Note: these instructions are aimed at helping you remove the virus itself, to make sure it never comes back. We can not guarantee you will get your files back, although we can direct you on a possible way to do it.
Reboot in Safe Mode (use this guide if you don’t know how to do it).
This is the first preparation.
The first thing you absolutely must do is Reveal All Hidden Files and Folders.
- Do not skip this. Ransom32 Ransomware may have hidden some of its files and you need to see them.
Hold the Start Key and R – copy + paste the following and click OK:
A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:
If there are suspicious IPs below “Localhost” – write to us in the comments.
Open the Start Menu, type “Control Panel” in the search box —> Enter. Network and Internet —> Network and Sharing Center —> Change Adapter Settings. Right-click your Internet connection —> Properties.
In Networking, left click Internet Protocol Version 4 —> Properties. If everything is normal, your window will look like this:
If it’s not, click on the two “automatic” choices. NOTE: If you are in a domain network, contact your Domain Administrator so he can make these settings, or this may break your Internet Connection.
IMPORTANT! DO NOT SKIP THIS PART!
Dear user, please be advised that for the remaining part of the instructions your absolute and complete attention and precision are needed. You will need to alter and manipulate important system files and any mistake might be disastrous to your system, in some documented cases even rendering the device fully inoperative. Keep that in mind and only continue if you have previous experience in similar manual removal of malware methods and only if you have confidence in your ability and readiness to face the possible negative consequences.
If not then we strongly urge you to consider instead downloading and using a professional Ransom32 Ransomware remover. The process is fully automated and user friendly.
Right click on each of the virus processes separately and select Open File Location. Also, End the process after you open the folder. Just to make sure we don’t delete any programs you mistakenly took for a virus, copy the folders somewhere, then delete the directories you were sent to.
Type %temp% and %appdata% in the Start menu, press Enter, and delete the following files installed by the ransomware:
Type msconfig in the search field and hit enter. A window will pop-up:
Go in Startup —> Uncheck entries that have “Unknown” as Manufacturer.
Type Regedit in the windows search field and press Enter. Once inside, press CTRL and F together and type the virus’s Name.
- Search for the ransomware in your registries and delete the entries. Be extremely careful – you can damage your system if you make a big mistake.
- Type %temp% in the Windows Search Field and delete all the files in the folder you are transported to.
Remember to leave us a comment if you run into any trouble!
How to Decrypt files infected with Ransom32 Ransomware
There is only one known way to remove this virus successfully – reversing your files to a time when they were not infected. There are two options you have for this:
The first is a full system restore. To do this type System Restore in the windows search field and choose a restore point. Click Next until done.
Your second option is a program called Recuva
Go to the official site for Recuva and download it from there – the free version has everything you currently need.
When you start the program select the files types you want to recover. You probably want all files.
Next select the location. You probably want Recuva to scan all locations.
Now click on the box to enable Deep Scan. The program will now start working and it may take a really long time to finish – maybe even several hours if your HDD is really big, so be patient and take a break if necessary.
You will now get a long list of files to pick from. Select all relevant files you need and click Recover.
Did we help? Found an alternative solution? Share your feedback with us so we can help other people in need!