Remove Customeryf.info (Chrome/FF/IE)


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This page aims to help you remove Customeryf.info. Our removal instructions work for Chrome, Firefox and Internet Explorer, as well as every version of Windows.

If you are struggling with an endless stream of obstructive and interrupting pop-ups, ads, banners and page-redirects that show on your screen during your browsing sessions and if your main browser seems to have gotten modified in some ways (replaced search engine tool, homepage, new-tab page and so on) without your approval, then you most likely have what is called a browser hijacker on your computer and browser/s. A browser hijacker is not something to be too worried about as most apps of this category are not dangerous and are certainly much less problematic than a Ransomware or a Trojan Horse virus. However, you can still get plenty irritated by a hijacker and there could still be some security issues if such an app has managed to latch onto your IE, Chrome, Firefox or to any other browser that you primarily use. Here, it should be noted that though sometimes switching to another browser might temporarily deal with the hijacker issue, it is not the best way to take care of the intrusiveness. After all, there’s a reason you have chosen to use your current browser and not some other so you’d probably want to continue using it like before instead of switching to another one. Also, some hijackers might be able to affect all your browsers at once which means that the only surefire way of overcoming the hijacker-related predicament would be to get rid of the rather unpleasant piece of software.

Customeryf.info

Customeryf.info, as you might already know, is a browser hijacker-like piece of software that, too, seems to possess a number of abilities that most users find rather intrusive and frustrating. This app could, just like most other hijackers, might try to impose a number of changes to your browser under the pretence that this would make your browsing program more useful and effective when in reality the main reason for the changes is to facilitate the advertising activities that the unwanted is supposed to push. Again, there will likely be many ads, redirects to unknown sites and pages, banners, pop-up messages, blinking boxes and all other kinds of obnoxious and highly irritating advertising materials. In case you are currently going through this, we can offer you to use the following guide and/or the professional anti-malware removal tool available in it in order to eradicate the unwanted software.

Remove Customeryf.info 

If you have a Windows virus, continue with the guide below.

If you have a Mac virus, please use our How to remove Ads on Mac guide.

If you have an Android virus, please use our Android Malware Removal guide.

If you have an iPhone virus, please use our iPhone Virus Removal guide


Step1

Some of the steps will likely require you to exit the page. Bookmark it for later reference.

Reboot in Safe Mode (use this guide if you don’t know how to do it).

Step2

WARNING! READ CAREFULLY BEFORE PROCEEDING!

Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab (the “Details” Tab on Win 8 and 10). Try to determine which processes are dangerous. 

malware-start-taskbar

Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:

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Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at: https://howtoremove.guide/online-virus-scanner/




Scan Results


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After you open their folder, end the processes that are infected, then delete their folders. 

Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections. 

Step3

Hold together the Start Key and R. Type appwiz.cpl –> OK.

appwiz

You are now in the Control Panel. Look for suspicious entries. Uninstall it/them.

Type msconfig in the search field and hit enter. A window will pop-up:

msconfig_opt

Startup —> Uncheck entries that have “Unknown” as Manufacturer or otherwise look suspicious.

Step4

Hold the Start Key and R –  copy + paste the following and click OK:

notepad %windir%/system32/Drivers/etc/hosts

A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:

hosts_opt (1)

If there are suspicious IPs below “Localhost” – write to us in the comments.

Open the start menu and search for Network Connections (On Windows 10 you just write it after clicking the Windows button), press enter.

  1. Right-click on the Network Adapter you are using —> Properties —> Internet Protocol Version 4 (ICP/IP), click  Properties.
  2. The DNS line should be set to Obtain DNS server automatically. If it is not, set it yourself.
  3. Click on Advanced —> the DNS tab. Remove everything here (if there is something) —> OK.

DNS

Step5

  • After you complete this step, the threat will be gone from your browsers. Finish the next step as well or it may reappear on a system reboot.

Right click on the browser’s shortcut —> Properties.

NOTE: We are showing Google Chrome, but you can do this for Firefox and IE (or Edge).

browser-hijacker-taskbar-properties

Properties —–> Shortcut. In Target, remove everything after .exe.

ie9-10_512x512  Remove Customeryf.info from Internet Explorer:

Open IE, click  IE GEAR —–> Manage Add-ons.

pic 3

Find the threat —> Disable. Go to IE GEAR —–> Internet Options —> change the URL to whatever you use (if hijacked) —> Apply.

firefox-512 Remove Customeryf.info from Firefox:

Open Firefoxclick  mozilla menu  ——-> Add-ons —-> Extensions.

pic 6

Find the adware/malware —> Remove.
chrome-logo-transparent-backgroundRemove Customeryf.info from Chrome:

Close Chrome. Navigate to:

 C:/Users/!!!!USER NAME!!!!/AppData/Local/Google/Chrome/User Data. There is a Folder called “Default” inside:

Rename the Folder to Backup Default

Rename it to Backup Default. Restart Chrome.

Step6

Type Regedit in the windows search field and press Enter.

Inside, press CTRL and F together and type the threat’s Name. Right click and delete any entries you find with a similar name. If they don’t show up this way, go manually to these directories and delete/uninstall them:

  • HKEY_CURRENT_USER—-Software—–Random Directory. It could be any one of them – ask us if you can’t discern which ones are malicious.
    HKEY_CURRENT_USER—-Software—Microsoft—-Windows—CurrentVersion—Run– Random
    HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random

As you can tell, fully removing a hijacker app like Customeryf.info in a way that would not allow it to come back to bother you requires quite more than simply uninstalling the pesky software component in the way you’d uninstall any other program. Still, even a non-experienced user should be able to take care of this undesirable software piece as long as they closely follow the instructions posted in our removal guide or use the anti-malware tool recommended in it.

Now, something we should tell you here is the fact that even if Customeryf.info isn’t a nasty Ransomware virus and even if it can’t harm your computer and mess with your data and virtual privacy like a Trojan Horse program could, it’s still a software component that might lead to the exposure of your system to potential danger (especially if you are not cautious and vigilant. As you probably already know, online ads are oftentimes not what they seem – they might offer you something really tempting and attractive and once you click on them redirect you to some shady and obscure webpage. This is why it’s important that you generally keep away from any advertisements if they look unreliable. However, if there’s a hijacker on your browser, it might be rather hard to avoid all the advertising materials streamed to your browsing program. That’s why you must eliminate the software responsible for the endless generation of ads that you’ve been subjected to which, in this case, would be Customeryf.info.

How to make sure you don’t get another hijacker

Some of the more obvious sources of unwanted and unreliable software in general are the spam messages and e-mails, the obscure ads and too-good-to-be-true offers you might see inside questionable sites, the pirated programs that many users download as well as a lot of borderline illegal (or outright illegal) video streaming sites. Naturally, you are supposed to avoid those if you want to keep your computer as safe as possible. However, a hijacker can come to you as a bundled component to a legitimate program since hijacker apps are not generally regarded as illegal and could get distribute in alongside regular software. So, if you want to install a new program on your computer, you should always first have a close look at the details in its setup manager – see if there are any optional clauses and added bonus components. There could be an optional clause that would allow the installer to change your starting page or search engine or to add some component to your browser. If you see anything like that and don’t like it, do not hesitate to uncheck it before you continue.

SUMMARY:

Name Customeryf.info
Type  Browser Hijacker
Danger Level Medium (nowhere near threats like Ransomware, but still a security risk)
Symptoms  A hijacker app will spam your screen with intrusive and irritating ads and unpleasant page redirects and it will also likely make changes to your browser that you did not allow.
Distribution Method Spam, installation bundling, malvertising, torrents, shady sites, low-quality downloads and so on and so forth.
Detection Tool

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!


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