Dear reader, you are probably here because your PC has been paid a visit by isp-survey.com. It opens windows on its own, it generates spam and is generally a royal pain in the backside. The guide added to this article will hopefully get you rid of it, but please read the article in full as it will help you prevent future infections.
isp-survey.com is classified as an adware type of virus. It function can be derived from the name – it generates ads. Together with them you may see offers for free software (often even anti-malware), “necessary”updates for current programs or prompts to install missing plug-ins or video players to view “content”.
- As you probably have realized all of this is a sham, which targets your wallet in one way or another. The so called free programs and updates are actually extra adware or even more sinister viruses. The only good course of action is to ignore everything and close any downloads/installs with the task manager.
The ads sometimes may even appears legitimate or interesting. This is because isp-survey.com scans your browsing history and tries to generate ads relevant to your interests. What should worry you more is that it might also scan your log-in details and credit cards numbers and then send them to its creator.
- On most popular browsers this data is usually encrypted, but its always best to be on the safe side. When you successfully remove isp-survey.com change all important passwords.
How did it end up on your PC? Most often used methods.
It is important to understand that adware like isp-survey.com does not target program vulnerabilities, but rather the “behind the keyboard device”, namely you as the user. Viruses of this type will do their best to pose as something else and trick you into installing them yourselves. Thus a well informed user is much harder to fool.
- Free program bundles. Free programs come with free adware – is a favorite saying of mine. Adware developers pay money to developers of free software to have the adware included in the main installer of the free application. Since nobody else pays for the FREE stuff those guys need money too. And they even leave you the opportunity to opt out of the bundled adware. To do just that always select the advanced installation option and read the descriptions. Unclick/do not agree to any installations of extra utilities.
- Bait/fake download sites. Sworn enemy of Google these annoyances still endure. They copy your searches and provide the exact same thing as a result – thus jumping to high pages in search engines. The file they offer you is a 100% virus and adware is really the most forgiving one. Easily spot these sites by looking at the file extensions of offered downloads. They will always be .exe files or an archive containing an .exe files (the main name is your searched item of course)
How to Remove isp-survey.com
Our first step here is a reboot in Windows Safe Mode. If you already know how to do it, just skip this and proceed to Step 2. If you do not know how to do it, continue reading:
For Windows 98, XP, Millenium and 7 Users:
Restart your computer. To be sure you don’t miss the window of time when you need to press it, just spam F8 as soon as the PC starts booting. In the new menu, choose Safe Mode With Networking.
Proceed to Step 2.
For Windows 8 and Windows 8.1 Users:
Press the Windows Key and R at the same time. Select the Boot tab in the new window that appears.
Then check the Safe Boot option and click OK. Click Restart in the new pop-up.
Proceed to Step 2.
For OS X Users:
When you Mac is turned off, press the Power Button. After you hear the Startup Sound, immediately press and hold the Shift key until the Apple logo appears.
Proceed to Step 2.
isp-survey.com has infected ALL of your browsers. Apply the steps separately for each one.
For Internet Explorer Users:
Open IE, then click —–> Manage Add-ons.
Find isp-survey.com . Disable it.
If your Home Page is different from the usual, click —–> Internet Options>edit the URL box with your preferred search engine, and click Apply.
For Mozilla Firefox Users:
Open Firefox, click on (top right) ——-> Add-ons.
Hit Extensions next.
isp-survey.com should be somewhere around here – Remove it.
For Google Chrome Users:
Start Chrome, click —–>More Tools —–> Extensions.
In Extensions, find the virus and select .
Click again, and proceed to Settings —> Search (the fourth tab), select Manage Search Engines. Remove anything but the search engines you normally use.
For Safari Users:
Open Safari, and click Safari —–>Preferences —–> Extensions—–>Uninstall the malware.
(Works for Windows XP, Windows 7, Windows 8, Windows 8.1)
You are now in the Control Panel. Search around for isp-survey.com and anything else suspicious-looking. Uninstall it/them. Also, be extremely careful. Viruses often spend one last ditch effort to trick you into installing more of their kind. If you see a screen like this when you click Uninstall, choose NO:
This is perhaps the most important and difficult step, so be extremely careful. Open the Task Manager by right clicking on the Taskbar and choosing Start Task Manager.
Once it opens, choose the Processes Tab. Look at all of the processes in front of you and try to determine which ones are a virus. Google them or ask us in the comments and we will provide the best assistance we can. If the virus returns later on after you supposedly removed it, the reason is that you missed something here.
Right click on each of the virus processes separately and select Open File Location. Also, End the process after you open the folder. Just to make sure we don’t delete any programs you mistakenly took for a virus, copy the folders somewhere, then delete the directories you were sent to.
STEP 5 – Optimization
And that’s it. Well done for removing isp-survey.com. We’ve prepared a short and sweet optimization guide, specifically designed for users who just removed a virus. It is completely free, you do not need to download anything, and it’s not very time consuming. If you are interested, you can check it out here.