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Remove “Virus” (Firefox/Chrome/IE) April 2019 Update

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This page aims to help you remove “Virus”. Our removal instructions work for Firefox,Chrome and Internet Explorer, as well as every version of Windows.

It is, without a doubt, an irritating and frustrating experience to surf the online world while random advertisements are ceaselessly appearing on the screen of your computer trying to redirect you to some obscure page or to sell you some item or program. And though nowadays most sites on the Internet tend to use such adverts, banners and box-messages to boost their sales or to make extra money by promoting some other site’s items, it’s also possible that the ads in your browser are not coming from any specific site whatsoever. Many users actually have a hijacker app like “Virus” installed in their browser which controls the browser’s search engine service, starting page and new-tab page and which also directly swarms the browser with adverts. Any browsing program could become “victim” of such hijackers – even Chrome, Firefox and Safari are not immune to that. That is why there are so many users with a browser hijacker inside of their browsing programs and, in fact, many people do not even know about it. If the symptoms we have described above are something that you, yourself, have recently been dealing with, you may need to check your browser for hijackers and then remove the unwanted software if it gets found. We already mentioned – a particularly irritating piece of software that can be regarded as a browser hijacker and inside a guide that you will see shortly, we have included removal instructions that could help our readers remove “Virus” from their machines and browsers. In case you are one of the many customers with this invasive software piece in their browsers, you may want to follow the instructions as that will allow you to full uninstall the hijacker and return your main browser back to its regular state.

It is no secret that the criminals of the Internet are very good at finding different ways of reaching more and more computers with their Ransomware, Trojans, Spyware and other forms of malicious programs. One of the all time most popular tools used to achieve that are the different types of malicious adverts that they tend to spread on the Internet. This is precisely why most cyber security researchers advice the web users to keep their distance from any overly invasive online advertisements, especially if they are coming from obscure and unreliable sites. However, you can’t really be sure what the sources of the adverts that a generates are. They could be reliable and legitimate online stores but could also be shady phishing pages, obscene and sketchy sites and even sites filled with Ransomware, Spyware and other nasty infections. Because of this, you cannot trust anything a hijacker shows on your screen. This is also yet another reason why you really need to take actions towards getting rid of the pesky – it may not be a virus but it is also not a reliable app and you are strongly advised to not interact with any of the content it may spam in side your browser.


Type  Browser Hijacker
Danger Level Medium (nowhere near threats like Ransomware, but still a security risk)
Symptoms The symptoms that can be expected are normally related to uncontrolled ads generation in the browser and different unauthorized browser changes.
Distribution Method Mostly distributed via software bundles.
Detection Tool

Remove “Virus”

If you have a Windows virus, continue with the guide below.

If you have a Mac virus, please use our How to remove Ads on Mac guide.

If you have an Android virus, please use our Android Malware Removal guide.

If you have an iPhone virus, please use our iPhone Virus Removal guide


Some of the steps will likely require you to exit the page. Bookmark it for later reference.

Reboot in Safe Mode (use this guide if you don’t know how to do it).

Was this step helpful? Please vote – we use the feedback to improve our guides.



Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab (the “Details” Tab on Win 8 and 10). Try to determine which processes are dangerous. 


Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at:

Scan Results

Virus Scanner Result

After you open their folder, end the processes that are infected, then delete their folders. 

Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections. 


Hold together the Start Key and R. Type appwiz.cpl –> OK.


You are now in the Control Panel. Look for suspicious entries. Uninstall it/them.

Type msconfig in the search field and hit enter. A window will pop-up:


Startup —> Uncheck entries that have “Unknown” as Manufacturer or otherwise look suspicious.


Hold the Start Key and R –  copy + paste the following and click OK:

notepad %windir%/system32/Drivers/etc/hosts

A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:

hosts_opt (1)

If there are suspicious IPs below “Localhost” – write to us in the comments.

Open the start menu and search for Network Connections (On Windows 10 you just write it after clicking the Windows button), press enter.

  1. Right-click on the Network Adapter you are using —> Properties —> Internet Protocol Version 4 (ICP/IP), click  Properties.
  2. The DNS line should be set to Obtain DNS server automatically. If it is not, set it yourself.
  3. Click on Advanced —> the DNS tab. Remove everything here (if there is something) —> OK.



  • After you complete this step, the threat will be gone from your browsers. Finish the next step as well or it may reappear on a system reboot.

Right click on the browser’s shortcut —> Properties.

NOTE: We are showing Google Chrome, but you can do this for Firefox and IE (or Edge).


Properties —–> Shortcut. In Target, remove everything after .exe.

ie9-10_512x512  Remove from Internet Explorer:

Open IE, click  IE GEAR —–> Manage Add-ons.

pic 3

Find the threat —> Disable. Go to IE GEAR —–> Internet Options —> change the URL to whatever you use (if hijacked) —> Apply.

firefox-512 Remove from Firefox:

Open Firefoxclick  mozilla menu  ——-> Add-ons —-> Extensions.

pic 6

Find the adware/malware —> Remove.
chrome-logo-transparent-backgroundRemove from Chrome:

Close Chrome. Navigate to:

 C:/Users/!!!!USER NAME!!!!/AppData/Local/Google/Chrome/User Data. There is a Folder called “Default” inside:

Rename the Folder to Backup Default

Rename it to Backup Default. Restart Chrome.


Type Regedit in the windows search field and press Enter.

Inside, press CTRL and F together and type the threat’s Name. Right click and delete any entries you find with a similar name. If they don’t show up this way, go manually to these directories and delete/uninstall them:

  • HKEY_CURRENT_USER—-Software—–Random Directory. It could be any one of them – ask us if you can’t discern which ones are malicious.
    HKEY_CURRENT_USER—-Software—Microsoft—-Windows—CurrentVersion—Run– Random
    HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!

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