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Remove Pop-up “Virus” (Chrome/FF/IE) March 2019 Update

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This page aims to help you remove Pop-up “Virus”. Our removal instructions work for Chrome, Firefox and Internet Explorer, as well as every version of Windows.

Disturbances in your browser such as random generation of pesky ads that seem to be coming out of nowhere and redirects to unknown promotional pages and sites in addition to altered starting page of the browser and a changed search engine service could usually mean one thing – the presence of a hijacker inside your Chrome, IE, Firefox or nay other browser that you are using at the moment of experiencing these problems. The good news is that these symptoms are not typically an indication of an infection with a scary cyber threat like a Ransomware cryptovirus or a sneaky Trojan Horse malware program. However, you must still not regard the presence of the hijacker inside your system and browser as something acceptable. If you are indeed struggling with the symptoms that we’ve just described, you need to take precautions and make sure you rid your browser of the invasive software as this is the only surefire way of putting an end to the annoyance caused by the constantly popping-up messages, banners, promotional links, box-messages and other similar irritating contents.

The most likely representative of the hijacker family that found its inside your default browser is “Virus”- a new piece of software that many people have been complaining about in the recent days. It is not a dangerous app but it can certainly cause great frustration with its obstructive and invasive behavior.

If you’ve already tried to remove it and had no success in doing so, we have some good news for you. The instructions that we have provided our readers with within the removal guide that you will see right below are specifically written to help those of you with annoying apps like  “Virus” inside their browsers eliminate the annoying software and clean their browsers from the intrusive ads and the unwanted changes.

Don’t forget about the dangers of the Internet!

Even though the invasive app that is disrupting your online browsing is not some nasty virus, we do not recommend trusting it and letting it operate in your system. The obvious reason for that is the irritation that it would cause each and every time you try to use your browser for something. However, in addition to that, it is also possible that some of those ads you see in your browser and some of the pages that “Virus” may redirect your browsing to could be of questionable origin. There are so many ads online that fake and misleading and that seek to trick you into purchasing low-quality products or downloading even more unwanted software in your computer. Not to mention that the malvertising technique is also widely used for spreading Trojans, Spyware and even Ransomware viruses. Even if the bulk of the ads spammed by would typically be safe, you still can’t know when some sketchy ad would get displayed on your screen with the potential to expose you to danger. Because of this, removing really is the best option you’ve got at the moment and that is why we advise you to do exactly that.


Type  Browser Hijacker
Danger Level Medium (nowhere near threats like Ransomware, but still a security risk)
Symptoms  Since hijackers are ad-oriented tools, their most recognizable symptom is the spam with nagging web ads.
Distribution Method Users typically get hijackers installed through file-bundles.
Detection Tool

Remove Pop-up “Virus”

If you have a Windows virus, continue with the guide below.

If you have a Mac virus, please use our How to remove Ads on Mac guide.

If you have an Android virus, please use our Android Malware Removal guide.

If you have an iPhone virus, please use our iPhone Virus Removal guide


Some of the steps will likely require you to exit the page. Bookmark it for later reference.

Reboot in Safe Mode (use this guide if you don’t know how to do it).

Was this step helpful? Please vote – we use the feedback to improve our guides.



Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab (the “Details” Tab on Win 8 and 10). Try to determine which processes are dangerous. 


Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at:

Scan Results

Virus Scanner Result

After you open their folder, end the processes that are infected, then delete their folders. 

Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections. 


Hold together the Start Key and R. Type appwiz.cpl –> OK.


You are now in the Control Panel. Look for suspicious entries. Uninstall it/them.

Type msconfig in the search field and hit enter. A window will pop-up:


Startup —> Uncheck entries that have “Unknown” as Manufacturer or otherwise look suspicious.


Hold the Start Key and R –  copy + paste the following and click OK:

notepad %windir%/system32/Drivers/etc/hosts

A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:

hosts_opt (1)

If there are suspicious IPs below “Localhost” – write to us in the comments.

Open the start menu and search for Network Connections (On Windows 10 you just write it after clicking the Windows button), press enter.

  1. Right-click on the Network Adapter you are using —> Properties —> Internet Protocol Version 4 (ICP/IP), click  Properties.
  2. The DNS line should be set to Obtain DNS server automatically. If it is not, set it yourself.
  3. Click on Advanced —> the DNS tab. Remove everything here (if there is something) —> OK.



  • After you complete this step, the threat will be gone from your browsers. Finish the next step as well or it may reappear on a system reboot.

Right click on the browser’s shortcut —> Properties.

NOTE: We are showing Google Chrome, but you can do this for Firefox and IE (or Edge).


Properties —–> Shortcut. In Target, remove everything after .exe.

ie9-10_512x512  Remove from Internet Explorer:

Open IE, click  IE GEAR —–> Manage Add-ons.

pic 3

Find the threat —> Disable. Go to IE GEAR —–> Internet Options —> change the URL to whatever you use (if hijacked) —> Apply.

firefox-512 Remove from Firefox:

Open Firefoxclick  mozilla menu  ——-> Add-ons —-> Extensions.

pic 6

Find the adware/malware —> Remove.
chrome-logo-transparent-backgroundRemove from Chrome:

Close Chrome. Navigate to:

 C:/Users/!!!!USER NAME!!!!/AppData/Local/Google/Chrome/User Data. There is a Folder called “Default” inside:

Rename the Folder to Backup Default

Rename it to Backup Default. Restart Chrome.


Type Regedit in the windows search field and press Enter.

Inside, press CTRL and F together and type the threat’s Name. Right click and delete any entries you find with a similar name. If they don’t show up this way, go manually to these directories and delete/uninstall them:

  • HKEY_CURRENT_USER—-Software—–Random Directory. It could be any one of them – ask us if you can’t discern which ones are malicious.
    HKEY_CURRENT_USER—-Software—Microsoft—-Windows—CurrentVersion—Run– Random
    HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!

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