Mac Virus

Remove Phone New Message Virus (iPhone/Safari/Mac) Sept. 2019 Update

Parasite may reinstall itself multiple times if you don't delete its core files. We recommend downloading ComboCleaner to scan for malicious programs installed with it. This may save you hours and cut down your time to about 15 minutes. 

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Phone New Message

phone new message virus

The Phone New Message Virus will display pop up messages and ads

A new browser hijacker application called Phone New Message, has recently been reported to our “How to remove” team due to its irritating activities inside the users’ browsers. The application spreads around the Internet promoted as a helpful extension to popular browsers such as Safari, Chrome and Firefox. However, some users who have had this application installed on their system have signalized about some unwanted activities related to Phone New Message and its behavior. For instance, people have noticed changes to the homepage and/or the search engine of their default browser. It seems that the pesky application has the ability to replace their default browser components with new custom ones such as new homepage domains and third-party search engine tools, without asking for an approval. Also, many people have reported automatic page-redirects and aggressive generation of different pop-ups, ads and banners on their screen, that have started to occur immediately after the hijacker has gotten installed. This behavior is typical for most ad-generating and page-redirecting pieces of software and is generally not meant to cause damage to the users and to their computers. Its primary goal is to advertise and promote certain tools, offers, products, services, apps and websites and to earn pay-per-click revenue by automatically redirecting the users to specific sponsored content. Still, the majority of the customers find this rather disturbing and usually look for methods that can help them remove the unwanted ads, search engines, toolbars and sponsored domains as well as to uninstall the hijacker from their systems. If you are facing the same disturbances and Phone New Message is the cause of behind them, we suggest you use the instructions in the removal guide below or scan your PC with the professional removal tool included in there to quickly get rid of the unwanted application and its browser changes.

How can Phone New Message get installed on your machine?

A piece of software such as Phone New Message cannot infect you the way that virus or some other malware program from the rank of a Trojan horse or a Ransomware could sneak inside your machine. However, you may unknowingly agree to install it on your PC if you don’t pay enough attention. Usually, the browser hijacker may be accidentally downloaded and installed from different freeware or shareware platforms, ad-supported sites, application bundles, spam online letters or torrents, as it often is presented as a cost-free helpful or bonus component included in the installation package for another program. In case that you have landed Phone New Message after a carelessly performed installation, then the instructions in the removal above can help you to effectively remove the unwanted application and uninstall its changes from your default browser.

Is the presence of Phone New Message on your machine dangerous?

One major thing that may have made you question a piece of software such as Phone New Message is its ability to get installed by default, without specifically notifying you about its installation. However, unlike stealthy threats like Trojans or Ransomware which usually hide in the system for a long time and try to remain unnoticed, you can easily spot the browser hijacker on your browser right away. It doesn’t hide like the typical viruses and immediately starts to bombard your screen with its sponsored ads, automatic page-redirects and with its browser changes. Apart from the new toolbars, homepage domains and search engine tools that you may face, your browser may actually start to behave a bit more sluggishly and to become unresponsive or to suddenly crash. Undoubtedly, this can be very annoying, however, to your relief, this behavior is typical for most of advertising-oriented tools out there and won’t normally harm your system and data in any way.


Name Phone New Message
Type Browser Hijacker
Danger Level Medium (nowhere near threats like Ransomware, but still a security risk)
Symptoms  You may experience automatic page-redirects and excessive exposure to different ads and pop-ups. 
Distribution Method Spam messages, free download links, ad-supported sites, torrents, program bundles, automatic installers. 
Detection Tool

Remove Phone New Message Virus

If you have an Android virus, please use our Android Malware Removal guide.

If you have an iPhone virus, please use our iPhone Virus Removal guide


We get asked this a lot, so we are putting it here: Removing parasite manually may take hours and damage your system in the process. We recommend downloading ComboCleaner to see if it can detect parasite files for you.

The first thing you need to do is to Quit Safari (if it is opened). If you have trouble closing it normally, you may need to Force Quit Safari:

You can choose the Apple menu and click on Force Quit.

Alternatively you can simultaneously press (the Command key situated next to the space bar), Option (the key right next to it) and Escape (the key located at the upper left corner of your keyboard).

If you have done it right a dialog box titled Force Quit Applications will open up.

In this new dialog window select Safari, then press the Force Quit button, then confirm with Force Quit again.

Close the dialog box/window.



To remove parasite on your own, you may have to meddle with system files and registries. If you were to do this, you need to be extremely careful, because you may damage your system.

If you want to avoid the risk, we recommend downloading ComboCleaner
a professional malware removal tool.

More information on ComboCleaner, steps to uninstallEULA, and Privacy Policy.

Start Activity Monitor by opening up Finder, then proceed to activity-monitor

Once there, look at all the processes: if you believe any of them are hijacking your results, or are part of the problem, highlight the process with your mouse, then click the “i” button at the top. This will open up the following box:


Now click on Sample at the bottom:


Do this for all processes you believe are part of the threat, and run any suspicious files in our online virus scanner, then delete the malicious files:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at:

Scan Results

Virus Scanner Result


The next step is to safely launch Safari again. Press and hold the Shift key while relaunching Safari. This will prevent Safari’s previously opened pages from loading again. Once Safari is opened up, you can release the Shift key.

On the off chance that you are still having trouble with scripts interrupting the closing of unwanted pages in Safari, you may need to take some additional measures.

First, Force Quit Safari again.

Now if you are using a Wi-Fi connection turn it off by selecting Wi-Fi off in you Mac’s Menu. If you are using a cable internet (Ethernet connection), disconnect the Ethernet cable.


Re-Launch Safari but don’t forget to press and hold the Shift button while doing it, so no previous pages can be opened up. Now, Click on Preferences in the Safari menu,

Preferences in Safari

and then again on the Extensions tab,

extensions in safari

Select and Uninstall any extensions that you don’t recognize by clicking on the Uninstall button. If you are not sure and don’t want to take any risks you can safely uninstall all extensions, none are required for normal system operation.

The threat has likely infected all of your browsers. The instructions below need to be applied for all browsers you are using.

Again select Preferences in the Safari Menu, but this time click on the Privacy tab,
Privacy in Safari

Now click on Remove All Website Data, confirm with Remove Now. Keep in mind that after you do this all stored website data will be deleted. You will need to sign-in again for all websites that require any form of authentication.

Still in the Preferences menu, hit the General tab

General Tab in Safari

Check if your Homepage is the one you have selected, if not change it to whatever you prefer.
Default Home Page

Select the History menu this time, and click on Clear History. This way you will prevent accidentally opening a problematic web page again.

firefox-512 How to Remove Phone New Message From Firefox in OSX:

Open Firefoxclick on mozilla menu (top right) ——-> Add-onsHit Extensions next.

pic 6

The problem should be lurking somewhere around here –  Remove it. Then Refresh Your Firefox Settings.

chrome-logo-transparent-backgroundHow to Remove Phone New Message From Chrome in OSX:

 Start Chrome, click chrome menu icon —–>More Tools —–> Extensions. There,  find the malware and  select  chrome-trash-icon.

pic 8

 Click chrome menu icon again, and proceed to Settings —> Search, the fourth tab, select Manage Search Engines.  Delete everything but the search engines you normally use. After that Reset Your Chrome Settings.

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!

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