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Remove Robot Captcha Info “Virus” (Chrome/FF/IE) Sept. 2019 Update

How irritating is this problem? (8 votes, average: 5.00)

This page aims to help you remove Robot Captcha Info “Virus”. Our removal instructions work for Chrome, Firefox and Internet Explorer, as well as every version of Windows. Removal guide

The “Virus” will display pop-up messages in order to trick you into subscribing to its Push Notifications.

How to Get Rid of Robot Captcha Info?

Although most people see browser hijackers like some nasty and harmful virus programs and may even compare them to Ransomware or think of them as Trojans or other malicious viruses, the truth is that an app of this software category would normally not have the ability to harm your system and compromise your online security. That being said, the endless ads, the page-redirects you may get subjected to and the different (typically unwanted) changes to browser components like the homepage, the buttons in your toolbar or the default search engine service that is set in your browser are all things that may make you want to uninstall a browser hijacker from your browser. Some users may simply try to switch to another browser but this will probably not work – most hijackers are compatible with Chrome, Edge, IE, Firefox and, oftentimes, even Safari. This means that it will probably not be all that helpful to install a new browser and use it as your main one – the hijacker app will likely get installed on it as well. It is, therefore, best to remove everything related to the pesky app from your computer – this will both clean your browsers from the unwanted changes imposed on them and will also put an end to the invasive generation of obstructive ads and redirects to unknown sites and pages. One highly irritating piece of software that seems to possess characteristics typical for a browser hijacker that was recently discovered is the so-called Robot Captcha Info. If you are struggling with his application and you want to get rid of it, be sure to read the guide that you will see next. In it, you will find instructions for the manual removal of Robot Captcha Info as well as a specialized tool for detecting unwanted software in the computer and cleaning the machine from it.

How Irritating is the Robot Captcha “Virus”?

Since not everything on the Internet is safe and since different online scammers, crooks and hackers oftentimes use deceitful online advertisements to push their agendas and distribute low-quality products, fake services and even malware viruses like Spyware, Ransomware, Rootkits and Trojans, it is really important to be very cautious with everything that Robot Captcha “Virus” may show you in your browser. Not all of its ads are going to be unreliable and many may actually be linked to good offers but since you have no way of discerning between those good offers and the ads that may expose you to different online hazards, it is better for the sake of your computer safety to not click on anything that the hijacker may try to display in your browser.

Also, if you’d like to never get a hijacker again, it is important to only download and install new programs from trusted and reliable sources. And even when you do that, you should still look in the Advanced installation settings to check if there aren’t any bonus components. This is how normally the hijacker like the Robot Captcha “Virus” get distributed – by getting bundled with other software. However, you can normally still see what’s been added to a given installation package (and opt-out of the bonus component) if you take a look in the Advanced setup menu.


Name Robot Captcha Info
Type  Browser Hijacker
Danger Level Medium (nowhere near threats like Ransomware, but still a security risk)
Symptoms In most cases a hijacker will impose unwanted and unauthorized changes in the settings of your main browser. 
Distribution Method If you have had a hijacker installed, it has likely happened after you have installed some other program that had the hijacker inside its installer.
Detection Tool

Remove Robot Captcha Info “Virus”

If you have a Windows virus, continue with the guide below.

If you have a Mac virus, please use our How to remove Ads on Mac guide.

If you have an Android virus, please use our Android Malware Removal guide.

If you have an iPhone virus, please use our iPhone Virus Removal guide


Some of the steps will likely require you to exit the page. Bookmark it for later reference.

Reboot in Safe Mode (use this guide if you don’t know how to do it).

Was this step helpful? Please vote – we use the feedback to improve our guides.



Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab (the “Details” Tab on Win 8 and 10). Try to determine which processes are dangerous. 


Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at:

Scan Results

Virus Scanner Result

After you open their folder, end the processes that are infected, then delete their folders. 

Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections. 


Hold together the Start Key and R. Type appwiz.cpl –> OK.


You are now in the Control Panel. Look for suspicious entries. Uninstall it/them.

Type msconfig in the search field and hit enter. A window will pop-up:


Startup —> Uncheck entries that have “Unknown” as Manufacturer or otherwise look suspicious.


Hold the Start Key and R –  copy + paste the following and click OK:

notepad %windir%/system32/Drivers/etc/hosts

A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:

hosts_opt (1)

If there are suspicious IPs below “Localhost” – write to us in the comments.

Open the start menu and search for Network Connections (On Windows 10 you just write it after clicking the Windows button), press enter.

  1. Right-click on the Network Adapter you are using —> Properties —> Internet Protocol Version 4 (ICP/IP), click  Properties.
  2. The DNS line should be set to Obtain DNS server automatically. If it is not, set it yourself.
  3. Click on Advanced —> the DNS tab. Remove everything here (if there is something) —> OK.



  • After you complete this step, the threat will be gone from your browsers. Finish the next step as well or it may reappear on a system reboot.

Right click on the browser’s shortcut —> Properties.

NOTE: We are showing Google Chrome, but you can do this for Firefox and IE (or Edge).


Properties —–> Shortcut. In Target, remove everything after .exe.

ie9-10_512x512  Remove Robot Captcha Info from Internet Explorer:

Open IE, click  IE GEAR —–> Manage Add-ons.

pic 3

Find the threat —> Disable. Go to IE GEAR —–> Internet Options —> change the URL to whatever you use (if hijacked) —> Apply.

firefox-512 Remove Robot Captcha Info from Firefox:

Open Firefoxclick  mozilla menu  ——-> Add-ons —-> Extensions.

pic 6

Find the adware/malware —> Remove.
chrome-logo-transparent-backgroundRemove Robot Captcha Info from Chrome:

Close Chrome. Navigate to:

 C:/Users/!!!!USER NAME!!!!/AppData/Local/Google/Chrome/User Data. There is a Folder called “Default” inside:

Rename the Folder to Backup Default

Rename it to Backup Default. Restart Chrome.


Type Regedit in the windows search field and press Enter.

Inside, press CTRL and F together and type the threat’s Name. Right click and delete any entries you find with a similar name. If they don’t show up this way, go manually to these directories and delete/uninstall them:

  • HKEY_CURRENT_USER—-Software—–Random Directory. It could be any one of them – ask us if you can’t discern which ones are malicious.
    HKEY_CURRENT_USER—-Software—Microsoft—-Windows—CurrentVersion—Run– Random
    HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!

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