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Remove Pop up “Virus” (Chrome/FF/IE)

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This page aims to help you remove Pop up “Virus”. Our removal instructions work for Chrome, Firefox and Internet Explorer, as well as every version of Windows.

If you can’t get rid of the ads that keep showing up on your screen while you are on the Internet and your ad-blocker isn’t helpful and also if the adverts seem to even get displayed on sites that don’t typically have a lot of advertising content, then you probably have a hijacker app like “Virus” inside your browser without even knowing it. If that’s the case, the good news is that you are at least not dealing with Ransomware or some nasty Trojan Horse infection. However, you will still need to eliminate the hijacker if you want to stop the nagging ads, page-redirects, banners and pop-ups. Additional symptoms you may expect is changes to the default search engine service and to the address of your browser’s starting page. Normally, a hijacker can be installed on Chrome, Firefox, Edge or any other popular browser. Even people who use Mac computers oftentimes report similar issues with their Safari browsers. All in all, the browser hijackers do not discriminate between the different browsers and are made to be as multi-compatible as possible. After all, the more computers and browsers they get installed on, the greater the effects of their advertising campaign would be, which would, in turn, greatly increase the profits from the displayed ads. And this, in fact, is the whole purpose of software pieces like – to make as much money as possible by displaying Pay-Per-Click ads and by promoting the sites of their creators’ partners on a Pay-Per-Visit basis. The problem is that the end-users are the ones at whose expense this whole scheme is operating. And, needless to say, you wouldn’t really benefit much (if anything) from the activities of or of any other hijacker. This is why, you may want to check out the guidelines in the uninstallation guide below that will allow you to easily remove the intrusive

Do not fear the hijackers but don’t trust them either

It can be easy to get tricked into clicking on the random ads – you may see something interesting or you may simply try to close them so that you can continue your browsing. In either case, however, you may risk getting your system exposed to different kinds of online hazards. The control over the origins of the adverts that a hijacker may spam on your screen is usually non-existent meaning that you may receive all sorts of sketchy and unreliable commercial messages on your screen. Therefore, if you don’t want to accidentally land even more unwanted apps or maybe even dangerous threats like Trojans, Rootkits and Ransomware, you are advise to take immediate actions towards eradicating the hijacker and cleaning your browser from its ads and changes. By doing this, you will be making your computer safer and less likely to get exposed to different hazardous content that may compromise your system and cause further issues.


Type  Browser Hijacker
Danger Level Medium (nowhere near threats like Ransomware, but still a security risk)
Symptoms  The changes in your browser are the most typical sign of the presence of a hijacker in it.
Distribution Method Some of the hijacker apps get bundled with other programs and get distributed via those other programs’ installers.
Detection Tool

Remove Pop up Virus

If you have a Windows virus, continue with the guide below.

If you have a Mac virus, please use our How to remove Ads on Mac guide.

If you have an Android virus, please use our Android Malware Removal guide.

If you have an iPhone virus, please use our iPhone Virus Removal guide


Some of the steps will likely require you to exit the page. Bookmark it for later reference.

Reboot in Safe Mode (use this guide if you don’t know how to do it).

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Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab (the “Details” Tab on Win 8 and 10). Try to determine which processes are dangerous. 


Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at:

Scan Results

Virus Scanner Result

After you open their folder, end the processes that are infected, then delete their folders. 

Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections. 


Hold together the Start Key and R. Type appwiz.cpl –> OK.


You are now in the Control Panel. Look for suspicious entries. Uninstall it/them.

Type msconfig in the search field and hit enter. A window will pop-up:


Startup —> Uncheck entries that have “Unknown” as Manufacturer or otherwise look suspicious.


Hold the Start Key and R –  copy + paste the following and click OK:

notepad %windir%/system32/Drivers/etc/hosts

A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:

hosts_opt (1)

If there are suspicious IPs below “Localhost” – write to us in the comments.

Open the start menu and search for Network Connections (On Windows 10 you just write it after clicking the Windows button), press enter.

  1. Right-click on the Network Adapter you are using —> Properties —> Internet Protocol Version 4 (ICP/IP), click  Properties.
  2. The DNS line should be set to Obtain DNS server automatically. If it is not, set it yourself.
  3. Click on Advanced —> the DNS tab. Remove everything here (if there is something) —> OK.



  • After you complete this step, the threat will be gone from your browsers. Finish the next step as well or it may reappear on a system reboot.

Right click on the browser’s shortcut —> Properties.

NOTE: We are showing Google Chrome, but you can do this for Firefox and IE (or Edge).


Properties —–> Shortcut. In Target, remove everything after .exe.

ie9-10_512x512  Remove from Internet Explorer:

Open IE, click  IE GEAR —–> Manage Add-ons.

pic 3

Find the threat —> Disable. Go to IE GEAR —–> Internet Options —> change the URL to whatever you use (if hijacked) —> Apply.

firefox-512 Remove from Firefox:

Open Firefoxclick  mozilla menu  ——-> Add-ons —-> Extensions.

pic 6

Find the adware/malware —> Remove.
chrome-logo-transparent-backgroundRemove from Chrome:

Close Chrome. Navigate to:

 C:/Users/!!!!USER NAME!!!!/AppData/Local/Google/Chrome/User Data. There is a Folder called “Default” inside:

Rename the Folder to Backup Default

Rename it to Backup Default. Restart Chrome.


Type Regedit in the windows search field and press Enter.

Inside, press CTRL and F together and type the threat’s Name. Right click and delete any entries you find with a similar name. If they don’t show up this way, go manually to these directories and delete/uninstall them:

  • HKEY_CURRENT_USER—-Software—–Random Directory. It could be any one of them – ask us if you can’t discern which ones are malicious.
    HKEY_CURRENT_USER—-Software—Microsoft—-Windows—CurrentVersion—Run– Random
    HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!

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