Browser Redirect

Remove Pop-up Ad (Chrome/FF/IE)

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This page aims to help you remove Pop-up Ad. Our removal instructions work for Chrome, Firefox and Internet Explorer, as well as every version of Windows.

Browser ads and page-redirects are the worst – they can show up everywhere on your screen at any given time and obstruct your current online activity with their invasive presence. In most cases, you could deal with that issue by staying away from those sites on the Internet that are way to aggressive with their advertisements. Also, ad-blockers can also help you stop at least some of the more common forms of web advertisements. These methods, however, could only work if the ads you are facing are coming from the sites that you visit. On the other hand, if you have a hijacker like in the computer, attached to your Firefox, Chrome or another browser, then your only option is removing the invasive app in order to stop the ads from showing. Other things you could notice are changes to the search engine service, the new-tab and homepage address, the buttons of your toolbar and to the entries in the extensions manager. These changes combined with the frequent display of nagging pop-ups, pop-unders, flashy banners, redirects to different pages that are also likely filled with ads could all be really unpleasant and make you want to reinstall your browser or switch to another one. The problem is that this would probably not solve anything in the long term. Browser hijackers such as the app are usually able to install themselves in every browser in your system that you set as default and re-installing your current browsing program is also probably not going to be enough. Another problem is that most hijackers have not visible and easily-accessible uninstallation option which is why you may need the help of the guide below in order to successfully and fully uninstall the invasive software in order to ensure that it can no longer flood your screen with annoying advertisements.

One additional problem related to and other apps like it that we did not mention above is the fact that it may sometimes be hazardous to keep such an app in your computer. While this isn’t a malicious program like a Ransomware cryptovirus, a Trojan or a Rootkits, the hijacker is still a software component that obviously does things in your system that it hasn’t been authorized to do. In and of itself, this fact should be enough of a reason to doubt the reliability and safety of this software. And if that’s not enough to convince you that the timely uninstallation of the hijacker is essential, consider this: the adverts, the redirects and the banners shown on your screen by the hijacker would mostly have unknown origins. The control over the quality of the commercial materials shown to you is most likely going to be very low. This, of course, means that you may get redirected to shady web addresses with contents that may put your computer in danger. Therefore, if you don’t want to risk getting your system invaded by Ransomware, Spyware, Trojans or other nasty threats, be sure to make use of the guide above or of the suggested professional removal tool in it to eliminate


Type  Browser Hijacker
Danger Level Medium (nowhere near threats like Ransomware, but still a security risk)
Symptoms  Ads, annoying pop-up messages, screen-wide banners and so on.
Distribution Method Anything from spam online messages to software installer bundles could be used to spread hijackers.
Detection Tool

Remove Pop-up Ad

If you have a Windows virus, continue with the guide below.

If you have a Mac virus, please use our How to remove Ads on Mac guide.

If you have an Android virus, please use our Android Malware Removal guide.

If you have an iPhone virus, please use our iPhone Virus Removal guide


Some of the steps will likely require you to exit the page. Bookmark it for later reference.

Reboot in Safe Mode (use this guide if you don’t know how to do it).

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Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab (the “Details” Tab on Win 8 and 10). Try to determine which processes are dangerous. 


Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at:

Scan Results

Virus Scanner Result

After you open their folder, end the processes that are infected, then delete their folders. 

Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections. 


Hold together the Start Key and R. Type appwiz.cpl –> OK.


You are now in the Control Panel. Look for suspicious entries. Uninstall it/them.

Type msconfig in the search field and hit enter. A window will pop-up:


Startup —> Uncheck entries that have “Unknown” as Manufacturer or otherwise look suspicious.


Hold the Start Key and R –  copy + paste the following and click OK:

notepad %windir%/system32/Drivers/etc/hosts

A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:

hosts_opt (1)

If there are suspicious IPs below “Localhost” – write to us in the comments.

Open the start menu and search for Network Connections (On Windows 10 you just write it after clicking the Windows button), press enter.

  1. Right-click on the Network Adapter you are using —> Properties —> Internet Protocol Version 4 (ICP/IP), click  Properties.
  2. The DNS line should be set to Obtain DNS server automatically. If it is not, set it yourself.
  3. Click on Advanced —> the DNS tab. Remove everything here (if there is something) —> OK.



  • After you complete this step, the threat will be gone from your browsers. Finish the next step as well or it may reappear on a system reboot.

Right click on the browser’s shortcut —> Properties.

NOTE: We are showing Google Chrome, but you can do this for Firefox and IE (or Edge).


Properties —–> Shortcut. In Target, remove everything after .exe.

ie9-10_512x512  Remove from Internet Explorer:

Open IE, click  IE GEAR —–> Manage Add-ons.

pic 3

Find the threat —> Disable. Go to IE GEAR —–> Internet Options —> change the URL to whatever you use (if hijacked) —> Apply.

firefox-512 Remove from Firefox:

Open Firefoxclick  mozilla menu  ——-> Add-ons —-> Extensions.

pic 6

Find the adware/malware —> Remove.
chrome-logo-transparent-backgroundRemove from Chrome:

Close Chrome. Navigate to:

 C:/Users/!!!!USER NAME!!!!/AppData/Local/Google/Chrome/User Data. There is a Folder called “Default” inside:

Rename the Folder to Backup Default

Rename it to Backup Default. Restart Chrome.


Type Regedit in the windows search field and press Enter.

Inside, press CTRL and F together and type the threat’s Name. Right click and delete any entries you find with a similar name. If they don’t show up this way, go manually to these directories and delete/uninstall them:

  • HKEY_CURRENT_USER—-Software—–Random Directory. It could be any one of them – ask us if you can’t discern which ones are malicious.
    HKEY_CURRENT_USER—-Software—Microsoft—-Windows—CurrentVersion—Run– Random
    HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!

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