Support.windows.com Says (Internet Security Alert Scam) Removal

Keep in mind, SpyHunter’s malware & virus scanner is free. To remove the infection, you'll need to purchase its full version. More information about SpyHunter and steps to uninstall.


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This page aims to help you remove Support.windows.com Says Internet Security Alert Scam. Our removal instructions work for Chrome, Firefox and Internet Explorer, as well as every version of Windows.

Hijacker page-redirects are a type of browser extensions for most of the popular browsers out there (Chrome, IE, Firefox, Edge, Opera or any other). However, what’s special about this sort of browser extensions is that they typically possess certain rather unpleasant and irritating features such as the ability to impose certain browser changes without your permission or the ability to automatically open new tabs and pages or to display intrusive pop-up ads on your screen while you are trying to do something online. As far as the possible hijacker-imposed browser changes are concerned, the most commonly encountered browser modifications are a replaced search engine, a new starting page and/or new-tab page as well as a new toolbar added to the browsing program. Of course, many users might not really mind such alterations but we believe that the majority of customers would find this rather intrusive, unpleasant and maybe even frustrating. This is why, our goal with this article is to help our readers learn more about this category of software known as browser hijackers. We will give you information about the most important traits of such page-redirects and we will also give you an idea about how they get distributed throughout the World Wide Web. However, the main reason for creating this article is one particular hijacker named Support.windows.com Says Internet Security Alert, which is going to be the highlight of the following lines. We assume that many of you have landed on this page because the irritating Support.windows.com Says Internet Security Alert has already gotten installed inside your computer and added to your main browsing program which means that you are likely currently in search for a way to have it uninstalled and removed from your browser. We can actually help you with that – there is a guide prepared down below for anyone who needs to get rid of this hijacker. The instructions are detailed and there are screenshots provided the ease up the process of completing the guide. That said, if you find yourself stuck at a certain step from the guide, you can always request our help within the comments section – we will make sure to answer your request and help you to the best of our abilities. Additionally, on this page you can find a suggested malware-removal tool which can additionally assist you with the removal of the hijacker.

Support.windows.com Says Internet Security Alert Scam Removal

If you have a Windows virus, continue with the guide below.

If you have a Mac virus, please use our How to remove Ads on Mac guide.

If you have an Android virus, please use our Android Malware Removal guide.

If you have an iPhone virus, please use our iPhone Virus Removal guide


Step1

Some of the steps will likely require you to exit the page. Bookmark it for later reference.

Reboot in Safe Mode (use this guide if you don’t know how to do it).

Step2

WARNING! READ CAREFULLY BEFORE PROCEEDING!

We get asked this a lot, so we are putting it here: Removing parasite manually may take hours and damage your system in the process. If you want a fast safe solution, we recommend SpyHunter. 

>> Click to Download Spyhunter. If you don't want this software, continue with the guide below.

Keep in mind, SpyHunter’s malware & virus scanner is free. To remove the infection, you'll need to purchase its full version. More information about SpyHunter and steps to uninstall.

Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab (the “Details” Tab on Win 8 and 10). Try to determine which processes are dangerous. 

malware-start-taskbar

Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at: https://howtoremove.guide/online-virus-scanner/




Scan Results


Virus Scanner Result
ClamAV
AVG AV
Maldet

After you open their folder, end the processes that are infected, then delete their folders. 

Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections. 

Step3

Hold together the Start Key and R. Type appwiz.cpl –> OK.

appwiz

You are now in the Control Panel. Look for suspicious entries. Uninstall it/them.

Type msconfig in the search field and hit enter. A window will pop-up:

msconfig_opt

Startup —> Uncheck entries that have “Unknown” as Manufacturer or otherwise look suspicious.

Step4

Hold the Start Key and R –  copy + paste the following and click OK:

notepad %windir%/system32/Drivers/etc/hosts

A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:

hosts_opt (1)

If there are suspicious IPs below “Localhost” – write to us in the comments.

Open the start menu and search for Network Connections (On Windows 10 you just write it after clicking the Windows button), press enter.

  1. Right-click on the Network Adapter you are using —> Properties —> Internet Protocol Version 4 (ICP/IP), click  Properties.
  2. The DNS line should be set to Obtain DNS server automatically. If it is not, set it yourself.
  3. Click on Advanced —> the DNS tab. Remove everything here (if there is something) —> OK.

DNS

Step5

  • After you complete this step, the threat will be gone from your browsers. Finish the next step as well or it may reappear on a system reboot.

Right click on the browser’s shortcut —> Properties.

NOTE: We are showing Google Chrome, but you can do this for Firefox and IE (or Edge).

browser-hijacker-taskbar-properties

Properties —–> Shortcut. In Target, remove everything after .exe.

ie9-10_512x512  Remove Support.windows.com Says Internet Security Alert from Internet Explorer:

Open IE, click  IE GEAR —–> Manage Add-ons.

pic 3

Find the threat —> Disable. Go to IE GEAR —–> Internet Options —> change the URL to whatever you use (if hijacked) —> Apply.

firefox-512 Remove Support.windows.com Says Internet Security Alert from Firefox:

Open Firefoxclick  mozilla menu  ——-> Add-ons —-> Extensions.

pic 6

Find the adware/malware —> Remove.
chrome-logo-transparent-backgroundRemove Support.windows.com Says Internet Security Alert from Chrome:

Close Chrome. Navigate to:

 C:/Users/!!!!USER NAME!!!!/AppData/Local/Google/Chrome/User Data. There is a Folder called “Default” inside:

Rename the Folder to Backup Default

Rename it to Backup Default. Restart Chrome.

Step6

WARNING!
To remove parasite, you may have to meddle with system files and registries. Making a mistake and deleting the wrong thing may damage your system.
Avoid this by using SpyHunter - a professional Parasite removal tool.

Keep in mind, SpyHunter’s malware & virus scanner is free. To remove the infection, you'll need to purchase its full version. More information about SpyHunter and steps to uninstall.

Type Regedit in the windows search field and press Enter.

Inside, press CTRL and F together and type the threat’s Name. Right click and delete any entries you find with a similar name. If they don’t show up this way, go manually to these directories and delete/uninstall them:

  • HKEY_CURRENT_USER—-Software—–Random Directory. It could be any one of them – ask us if you can’t discern which ones are malicious.
    HKEY_CURRENT_USER—-Software—Microsoft—-Windows—CurrentVersion—Run– Random
    HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random

Is there any danger for your computer system

Hijacker applications such as Support.windows.com Says Internet Security Alert aren’t as dangerous or as threatening as some users might believe they are – most such software is relatively harmless and wouldn’t attempt to corrupt or damage anything on your computer. Technically, hijackers do not fall under the malware category as they are quite different from actual security threats and malicious programs such as Trojans, Worms, Rootkits, Ransomware, Spyware and so on. However, on the flip side, one must always be ready t protect their machine from the potential hazards that might come if a hijacker has been installed on the computer. The intrusive browser add-on might not be able to cause any real harm, yet the changes it has likely made to your Internet and browser settings might open vulnerabilities that hackers can exploit in order to attack your PC. For instance, the ads you might be displayed by the hijacker might not always link to legitimate offers and could sometimes actually serve as redirect hyperlinks to malicious pages that contain malware. Also, the custom search engine that Support.windows.com Says Internet Security Alert might try to add to your browser might try to modify the search results in order to push promoted content/sites, some of which may be hazardous to your computer’s safety.

One additional thing to mention regarding hijackers is that they are typically known for collecting telemetry data from the users’ browsers and later using that information to generate targeted advertising materials. Most of the time, the collected information isn’t personally identifiable, yet this can still be seen as a privacy invasion giving you yet another good reason why you should probably get rid of Support.windows.com Says Internet Security Alert ASAP.

Distribution of hijackers and how you can avoid them in future

Bundling the potentially unwanted page-redirect to another program is the go-to method that most hijacker developers use in order to spread their products throughout the Internet. They add the browser hijacker as an added component to the installer of some other piece of software (typically some freeware program) and make it so that if the user uses the Default setup configuration, the hijacker would get installed along the other program. The good news is that you can easily prevent such unwanted applications from getting installed inside your PC. All you’d need to do is carefully examine the settings within the installation wizard – usually, there should be a setup option labeled Custom or Advanced, use that option in order to customize the installation configuration and if you see that there are any optional clauses there for the installation of some added applications, opt-out of those clauses if you think that the bundled software is unwanted or simply unneeded.

SUMMARY:

Name Support.windows.com Says Internet Security Alert
Type Browser Hijacker
Danger Level Medium (nowhere near threats like Ransomware, but still a security risk)
Symptoms If you have a hijacker on your PC, your browser is likely to get modified in different ways without your permission.
Distribution Method The most commonly used methods are software bundling, spam e-mail distribution and misleading online offers and program suggestions that you can come across on the Internet.
Detection Tool We generally recommend SpyHunter or a similar anti-malware program that is updated daily.

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!