Trojan

Remove “The decision to suspend your account. Waiting for payment” Mail Scam


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This page aims to help you remove “The decision to suspend your account. Waiting for payment” Email Scam. Our removal instructions work for every version of Windows.

The online e-mail scams have been around for a very long time and although it is typically easy to recognize and avoid them, the scammers who use them always seem to find ways to make their phishing messages persuasive and misleading enough so as to get more victims to their schemes. Recently, we’ve once again started receiving increasing numbers of reports concerning yet another wave of scam e-mails. This time, the premise explained in the e-mails is that the user who’s received the message has had a malicious Trojan Horse (such as the new “The decision to suspend your account. Waiting for payment” infection) downloaded inside their computer. According to the scammers’ statements, the malware has nested itself deep inside the system of the attacked computer and has managed to compromise its security. Continuing the scam, the crooks try to trick their victims into thinking that the Trojan has gathered some sensitive personal info from the user’s computer and is now going to make that info public if the user refuses to pay a demanded ransom. Of course, the end goal of the crooks behind this scam is to extort as much money as possible from their victims. The thing you need to realize here and the thing that many victims of such scams tend to forget about is that the actual chances of there really being a virus like “The decision to suspend your account. Waiting for payment” inside the computer are actually rather slim. Therefore, we strongly advise you to not fall for such misleading scam messages and to not send money to anonymous crooks. Still, since it’s important to be sure that there is indeed no malware within your system, we advise you to take a look at the “The decision to suspend your account. Waiting for payment” removal guide that follows down below. In case you still have doubts about the current state of the security of your machine, we advise you to complete the guide.

Some words about “The decision to suspend your account. Waiting for payment”

As we mentioned above, “The decision to suspend your account. Waiting for payment” is a nasty Trojan Horse infection that was recently discovered. It has already claimed a big number of victims and this number is only going up at the time of writing this post. Therefore, even if the crooks that have been trying to scam you do not really have access to your computer and are instead just trying to scare you into paying them the requested ransom, it is still very important to be hundred percent sure that “The decision to suspend your account. Waiting for payment” is not inside your system (hence, the guide we’ve posted above). Also, it is just as important to keep your machine safe in the future which is why we advise you to not interact with spam and scam messages such as the ones that you’ve been receiving lately. In addition, it’s always a good idea to keep your computer protected by specialized software like anti-malware or antivirus programs. One such tool you can find on this page – it is a reliable system-protection anti-malware program that would certainly help you protect your system from all kinds of malicious cyber threats.

SUMMARY:

Name “The decision to suspend your account. Waiting for payment”
Type Trojan
Danger Level  High (Trojans are often used as a backdoor for Ransomware)
Symptoms  If there are any irregularities with the way your system operates, you should scan it for Trojans.
Distribution Method A Trojan could get to you via spam e-mails, through pirated programs and games as well as with the help of malicious ads.
Detection Tool

Remove “The decision to suspend your account. Waiting for payment” Mail Scam

If you have a Windows virus, continue with the guide below.

If you have a Mac virus, please use our How to remove Ads on Mac guide.

If you have an Android virus, please use our Android Malware Removal guide.

If you have an iPhone virus, please use our iPhone Virus Removal guide


Step1

Some of the steps will likely require you to exit the page. Bookmark it for later reference.

Reboot in Safe Mode (use this guide if you don’t know how to do it).

Step2

WARNING! READ CAREFULLY BEFORE PROCEEDING!

Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab. Try to determine which processes are dangerous. 

malware-start-taskbar

Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at: https://howtoremove.guide/online-virus-scanner/




Scan Results


Virus Scanner Result
ClamAV
AVG AV
Maldet


After you open their folder, end the processes that are infected, then delete their folders. 

Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections. 

Step3

Hold together the Start Key and R. Type appwiz.cpl –> OK.

appwiz

You are now in the Control Panel. Look for suspicious entries. Uninstall it/them. If you see a screen like this when you click Uninstall, choose NO:

virus-removal1

Step4

Type msconfig in the search field and hit enter. A window will pop-up:

msconfig_opt

Startup —> Uncheck entries that have “Unknown” as Manufacturer or otherwise look suspicious.

  • Remember this step – if you have reason to believe a bigger threat (like ransomware) is on your PC, check everything here.

Hold the Start Key and R –  copy + paste the following and click OK:

notepad %windir%/system32/Drivers/etc/hosts

A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:

hosts_opt (1)

If there are suspicious IPs below “Localhost” – write to us in the comments.

Step5

Type Regedit in the windows search field and press Enter.

Once inside, press CTRL and F together and type the virus’s Name. Right click and delete any entries you find with a similar name. If they don’t show up this way, go manually to these directories and delete/uninstall them:

  • HKEY_CURRENT_USER—-Software—–Random Directory. It could be any one of them – ask us if you can’t discern which ones are malicious.
    HKEY_CURRENT_USER—-Software—Microsoft—-Windows—CurrentVersion—Run– Random
    HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!


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