[email protected] Removal Guide (March 2019 Update)

The following article aims to assist users in removing the screen-locking virus [email protected] The removal guide is designed to work for all iPhones and MacBook Air. 

Apple device users beware, as there’s been yet another ransomware viruses released that is specifically targeting iPhones and MacBook Air laptops. We have titled the virus [email protected], because of the email address the criminals behind it tell their victims to write to. Basically, this is a screen-locking virus that denies you access to your device. And in order for you to do something about it, the message on your screen tells you to contact the above email address for further information. The information that will follow is basically just ransom demands from the hackers in charge. It’s a simple blackmail scheme, designed to extort money from innocent people by preventing them from being able to use their smartphones or laptops. Users are expected to pay something that roughly amounts to 50 USD, which is said to set their device free again.

If you have ended up in this exact situation, don’t panic. Ransomware viruses have become extremely popular lately and there’s no need to further aid them by transferring money to the cybercriminals in charge of this malware. For one, there’s no guarantee that they will actually come through and fulfill their end of the bargain, once you’ve transferred the said amount. In fact, the opposite is actually quite common and ransomware victims like this are often left several bucks lighter and with a locked device even after the payment.

Seeking other alternatives is the best way to go and below is a detailed guide that will show you how you can try to remove [email protected] The steps below are easy to follow and we hope will be enough for you to successfully solve this issue and unlock your iPhone or MacBook Air. We will be happy to receive feedback from you in the comment section below the guide if we were able to help, and also if you happen to have any questions.

But once you’ve removed [email protected], we also think it’s incredibly important that you do your best to prevent future attacks of this type. For one, be very careful when browsing the web and try to steer clear of potentially dangerous and shady sites. Never download any apps or programs from sources that appear untrustworthy and stick only to those you know are safe. In addition, as ransomware viruses like this often travel in infected messages, be sure to always think twice before opening a link or attachment someone sent you. Especially if this message is coming from someone you don’t know or is not in your contact’s list, it might even be best to delete the message without any further interaction for your own safety.

[email protected] Virus iPhone/MacBook Air Removal Guide


Restart your device (for iPhones and iPads) by holding the Sleep/Wake button until the slider appears on your screen. Drag the slider for shutdown and press the Sleep/Wake button again.

If this is not possible and your device is not responding, you can force re-start your iPhone or iPad:

  • For iPhone 6s and earlier, as well as iPads, press and hold the Sleep/Wake button together with the Home button for ten seconds or more. The Apple logo should appear on your screen.
  • For iPhone 7 and iPhone 7 Plus, do the same for the Sleep/Wake and Volume Down buttons.

For MacBook Air users, try to remove the battery from your device, then re-insert it and restart the computer.

After restarting your device, does the problem persist? If so, carry on to the next step.


In the event that the screen still remains locked, it would be best to contact Apple Support.


After (hopefully) unlocking your device you may want to check for any traces of the virus left. The following works for a Mac device.

Start Activity Monitor by opening up Finder, then proceed to activity-monitor

Once there, look at all the processes: if you believe any of them are hijacking your results, or are part of the problem, highlight the process with your mouse, then click the “i” button at the top. This will open up the following box:


Now click on Sample at the bottom:


Do this for all processes you believe are part of the threat, and run any suspicious files in our online virus scanner, then delete the malicious files:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at:

Scan Results

Virus Scanner Result



If you would like to be sure that there are no other viruses or malicious programs on your device, you can download the Avast Free Mac security software.

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