Agile Help Mac

Agile Help

Agile Help is a type of malware application known as a browser hijacker that targets Mac computers with the goal to infect and mess with the settings of the main browser. Agile Help tampers with the search engine and the starting page address of the infected browser.

Agile Help Mac

Agile Help on Mac

The browser hijackers are considered one of the most irritating types of software that you might ever find online. In this article, we’re going to look at a specific representative of this category that goes under the name of Agile Help and if you think you may have in your PC, we suggest you stick around. In the next lines, we are going to address the search engine and the homepage changes this program has most likely imposed on your web browser no matter if it is Safari,Chrome, Firefox,  or any other. We will also explain to you why your web searches keep getting redirected to different unfamiliar web pages full of annoying ads, banners, and pop-ups. And finally, we are going to show you the most effective way to uninstall Agile Help and remove all its annoying changes from your system. For that, we have prepared a detailed removal guide below this article which contains all the needed uninstallation instructions. Before you scroll down, however, make sure you first read the article because it contains important information about the danger level of Agile Help and the browser hijackers in general.

Agile Help on Mac

Agile Help for Mac is an unwanted browser extension that seeks to generate increased traffic to certain sites by forcefully redirecting the users’ browsers to said sites. In addition, Agile Help for Mac may make changes in the browser and the system to facilitate its redirecting activities.

The purpose of the numerous ads that Agile Help tends to flood your browser with, including the tons of pop-ups, pop-unders, banners, box messages, and redirect links boils down to profit.

On one side, the sellers who get their products and services promoted through the aggressive ads and page-redirects make a profit by getting more exposure and more visits to their sites. On the other hand, the developers of browser hijackers also benefit from the software they create thanks to remuneration schemes like the infamous Pay-Per-Click. They earn revenue from the user clicks on the displayed online ads and, thus, are more than interested to get as many user clicks as possible.

What is Agile Help ?

Agile Help is a potentially unwanted web browser add-on that affects Mac-compatible browsers like Firefox, Safari, and Chrome. Agile Help collects data from the browser’s history and uses it to show relevant adverts all over the screen seeking to get more clicks on said ads.

For that, the developers typically program the browser hijacker to place the pay-per-click messages on your screen in such a way that they attract more attention and cover most of the page. They also install a new homepage or a new search engine that constantly redirects your web searches to specific sponsored websites every time you open your web browser.

The AgileHelp App

The AgileHelp app is a potentially unwanted add-on for Firefox, Safari, Chrome, and other popular browsers for Mac systems. The AgileHelp app hijacks the browser and takes over its settings without the user’s approval. AgileHelp must be uninstalled to avoid more unwanted software.

The problem with this practice is that when you are exposed to so many random pop-ups, banners, and new unfamiliar websites, there is always a possibility to land on something malicious such as Ransomware, Spyware or well-hidden computer viruses. We are talking about the possibility of clicking on malvertisements, which may accidentally be generated by programs like Agile Help directly on your screen. Of course, it is highly unlikely that the browser hijackers will deliberately expose you to insecure web ads. In fact, it is important to mention that the browser hijackers are not considered as dangerous programs and are differ from viruses in terms of purpose and abilities. Nonetheless, even if it is accidentally, they could put you and your system at risk of a close encounter with a real virus. Therefore, our advice is to avoid the numerous ads that pop-up on your screen since you can never know which of them could be injected with a Trojan, a Ransomware or another dreadful infection. We also recommend that you uninstall the browser hijacker that is generating them and remove any changes that have been imposed on your main browser.


Name Agile Help
Type  Browser Hijacker
Danger Level Medium (nowhere near threats like Ransomware, but still a security risk)
Symptoms  Your main web browser may have its search engine or homepage replaced with some sponsored one.
Distribution Method Free software bundles and torrents may often contain Browser Hijackers in their installation package.
Detection Tool

Remove Agile Help from Mac

Agile Help Mac

The first thing you need to do is to Quit Safari (if it is opened). If you have trouble closing it normally, you may need to Force Quit Safari:

You can choose the Apple menu and click on Force Quit.

Alternatively you can simultaneously press (the Command key situated next to the space bar), Option (the key right next to it) and Escape (the key located at the upper left corner of your keyboard).

If you have done it right a dialog box titled Force Quit Applications will open up.

In this new dialog window select Safari, then press the Force Quit button, then confirm with Force Quit again.

Close the dialog box/window.

Agile Help Mac


Start Activity Monitor by opening up Finder, then proceed to Agile Help Mac

Once there, look at all the processes: if you believe any of them are hijacking your results, or are part of the problem, highlight the process with your mouse, then click the “i” button at the top. This will open up the following box:

Agile Help Mac

Now click on Sample at the bottom:

Agile Help Mac

Do this for all processes you believe are part of the threat, and run any suspicious files in our online virus scanner, then delete the malicious files:

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Agile Help Mac
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    Agile Help Mac

    The next step is to safely launch Safari again. Press and hold the Shift key while relaunching Safari. This will prevent Safari’s previously opened pages from loading again. Once Safari is opened up, you can release the Shift key.

    On the off chance that you are still having trouble with scripts interrupting the closing of unwanted pages in Safari, you may need to take some additional measures.

    First, Force Quit Safari again.

    Now if you are using a Wi-Fi connection turn it off by selecting Wi-Fi off in you Mac’s Menu. If you are using a cable internet (Ethernet connection), disconnect the Ethernet cable.

    Agile Help Mac

    Re-Launch Safari but don’t forget to press and hold the Shift button while doing it, so no previous pages can be opened up. Now, Click on Preferences in the Safari menu,

    Agile Help Mac

    and then again on the Extensions tab,

    Agile Help Mac

    Select and Uninstall any extensions that you don’t recognize by clicking on the Uninstall button. If you are not sure and don’t want to take any risks you can safely uninstall all extensions, none are required for normal system operation.
    Agile Help Mac

    The threat has likely infected all of your browsers. The instructions below need to be applied for all browsers you are using.

    Again select Preferences in the Safari Menu, but this time click on the Privacy tab,
    Agile Help Mac

    Now click on Remove All Website Data, confirm with Remove Now. Keep in mind that after you do this all stored website data will be deleted. You will need to sign-in again for all websites that require any form of authentication.

    Still in the Preferences menu, hit the General tab

    Agile Help Mac

    Check if your Homepage is the one you have selected, if not change it to whatever you prefer.
    Agile Help Mac

    Select the History menu this time, and click on Clear History. This way you will prevent accidentally opening a problematic web page again.

    Agile Help Mac How to Remove Agile Help From Firefox in OSX:

    Open Firefoxclick on Agile Help Mac (top right) ——-> Add-onsHit Extensions next.

    Agile Help Mac

    The problem should be lurking somewhere around here –  Remove it. Then Refresh Your Firefox Settings.

    Agile Help MacHow to Remove Agile Help From Chrome in OSX:

     Start Chrome, click Agile Help Mac —–>More Tools —–> Extensions. There,  find the malware and  select  Agile Help Mac.

    Agile Help Mac

     Click Agile Help Mac again, and proceed to Settings —> Search, the fourth tab, select Manage Search Engines.  Delete everything but the search engines you normally use. After that Reset Your Chrome Settings.

    If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!


    About the author


    Lidia Howler

    Lidia is a web content creator with years of experience in the cyber-security sector. She helps readers with articles on malware removal and online security. Her strive for simplicity and well-researched information provides users with easy-to-follow It-related tips and step-by-step tutorials.

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