Your Amazon Account on hold due to a billing issue Scam

Trojan
by Brandon Skies
February 21, 2023

Your Amazon Account on hold due to a billing issue

“Your Amazon Account on hold due to a billing issue” is a versatile malware program that could be used to steal data from your computer, infect you with Ransomware and Spyware, or remotely control the machine. “Your Amazon Account on hold due to a billing issue” belongs to a category of harmful computer viruses known as Trojan Horses.

Your Amazon Account On Hold Due To A Billing Issue

One of the main characteristics of this type of malware is the distribution methods that are used to spread them. Oftentimes, a Trojan would be hidden within a seemingly safe and harmless piece of software. For instance, a pirated program that can be downloaded from an illegal torrent site could have a Trojan Horse threat added to it that users have no way of noticing until it gets too late and the malware gained a foothold in the victim’s computer.

Many of our users reported to us about an ongoing email spam with the following messages:

Your Amazon Account on hold due to a billing issue.
Unfortunately, We had to disable your Amazon account.
Recovery your account immediately click link bellow:
http://s952125724.onlinehome.us
Please take action on your account within 48 hours to avoid
permanent suspension.
Regards,
Amazon Service

In many cases, a reliable antivirus could help you detect the threat and delete it before anything bad has happened to your computer but the problem with the “Your Amazon Account on hold due to a billing issue” is that it is a very new infection (also known as a Zero-Day Trojan) and most antiviruses wouldn’t have it listed in their database yet.

SUMMARY:

Name“Your Amazon Account on hold due to a billing issue”
TypeTrojan
Danger Level High (Trojans are often used as a backdoor for Ransomware)
Symptoms There could be many different symptoms, including sudden crashes followed by the Blue Screen of Death, unusual software errors, overall slowness of the computer, and more, but, in some cases, there may be no sings of the infection whatsoever.
Distribution MethodThe main method that can be used to spread Trojans are the use of some form of disguise. The malware is typically added to a seemingly harmless program that people would download, not knowing that it has a hidden Trojan in it.
Detection Tool

Please follow all the steps below in order to remove “Your Amazon Account on hold due to a billing issue”!

How to remove “Your Amazon Account on hold due to a billing issue”

  1. First, click the Start Menu on your Windows PC.
  2. Type Programs and Settings in the Start Menu, click the first item, and find “Your Amazon Account on hold due to a billing issue” in the programs list that would show up.
  3. Select “Your Amazon Account on hold due to a billing issue” from the list and click on Uninstall.
  4. Follow the steps in the removal wizard.

What we suggest you do first is, check the list of programs that are presently installed on the infected device and uninstall any rogue software that you find there:

  • From the Start Menu, navigate to Control Panel ->>> Programs and Features ->>> Uninstall a Program.
  • Next, carefully search for unfamiliar programs or programs that have been installed recently and could be related to “Your Amazon Account on hold due to a billing issue”.
  • If you find any of the programs suspicious then uninstall them if they turn out to be linked to “Your Amazon Account on hold due to a billing issue”.
  • If a notification appears on your screen when you try to uninstall a specific questionable program prompting you to just alter it or repair it, make sure you choose NO and complete the steps from the removal wizard.

Remove “Your Amazon Account on hold due to a billing issue” from Chrome

  1. Click on the three dots in the right upper corner
  2. Go to more tools
  3. Now select extensions
  4. Remove the “Your Amazon Account on hold due to a billing issue” extension
  • Once you open Chrome, click on the three-dots icon to open the browser’s menu, go to More Tools/ More Options, and then to Extensions.
  • Again, find the items on that page that could be linked to “Your Amazon Account on hold due to a billing issue” and/or that might be causing problems in the browser and delete them.
  • Afterwards, go to this folder: Computer > C: > Users > *Your User Account* > App Data > Local > Google > Chrome > User Data. In there, you will find a folder named Default – you should change its name to Backup Default and restart the PC.
  • Note that the App Data folder is normally hidden so you’d have to first make the hidden files and folders on your PC visible before you can access it.

How to get rid of “Your Amazon Account on hold due to a billing issue” on FF/Edge/etc.

  1. Open the browser and select the menu icon.
  2. From the menu, click on the Add-ons button.
  3. Look for the “Your Amazon Account on hold due to a billing issue” extension
  4. Get rid of “Your Amazon Account on hold due to a billing issue” by removing it from extensions

If using Firefox:

  • Open Firefox
  • Select the three parallel lines menu and go to Add-ons.
  • Find the unwanted add-on and delete it from the browser – if there is more than one unwanted extension, remove all of them.
  • Go to the browser menu again, select Options, and then click on Home from the sidebar to the left.
  • Check the current addresses for the browser’s homepage and new-tab page and change them if they are currently set to address(es) you don’t know or trust.

If using MS Edge/IE:

  • Start Edge
  • Select the browser menu and go to Extensions.
  • Find and uninstall any Edge extensions that look undesirable and unwanted.
  • Select Settings from the browser menu and click on Appearance.
  • Check the new-tab page address of the browser and if it has been modified by “”Your Amazon Account on hold due to a billing issue”” or another unwanted app, change it to an address that you’d want to be the browser’s new-tab page.

How to Delete “Your Amazon Account on hold due to a billing issue”

  1. Open task manager
  2. Look for the “Your Amazon Account on hold due to a billing issue” process
  3. Select it and click on End task
  4. Open the file location to delete “Your Amazon Account on hold due to a billing issue”
  • Access the Task Manager by pressing together the Ctrl + Alt + Del keys and then selecting Task Manager.
  • Open Processes and there try to find a process with the name of the unwanted software. If you find it, select it with the right button of the mouse and click on the Open File Location option.
  • If you don’t see a “”Your Amazon Account on hold due to a billing issue”” process in the Task Manager, look for another suspicious process with an unusual name. It is likely that the unwanted process would be using lots of RAM and CPU so pay attention to the number of resources each process is using.
  • Tip: If you think you have singled out the unwanted process but are not sure, it’s always a good idea to search for information about it on the Internet – this should give you a general idea if the process is a legitimate one from a regular program or from your OS or if it is indeed likely linked to the adware.
  • If you find another suspicious process, open its File Location too.
  • Once in the File Location folder for the suspicious process, start testing all of the files that are stored there by dragging them to our free online scanner available below.
  • Each file will be scanned with up to 64 antivirus programs to ensure maximum accuracy
    This scanner is free and will always remain free for our website's users.
    This file is not matched with any known malware in the database. You can either do a full real-time scan of the file or skip it to upload a new file. Doing a full scan with 64 antivirus programs can take up to 3-4 minutes per file.
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    • If the scanner finds malware in any of the files, return to the Processes tab in the Task Manager, select the suspected process, and then select the End Process option to quit it.
    • Go back to the folder where the files of that process are located and delete all of the files that you are allowed to delete. If all files get deleted normally, exit the folder and delete that folder too. If one or more of the files showed an error message when you tried to delete them, leave them for now and return to try to delete them again once you’ve completed the rest of the guide.

    How to Uninstall “Your Amazon Account on hold due to a billing issue”

    1. Click on the home button
    2. Search for Startup Apps
    3. Look for “Your Amazon Account on hold due to a billing issue” in there
    4. Uninstall “Your Amazon Account on hold due to a billing issue” from Startup Apps by turning it off
    • Now you need to carefully search for and uninstall any “Your Amazon Account on hold due to a billing issue”-related entries from the Registry. The easiest way to do this is to open the Registry Editor app (type Regedit in the windows search field and press Enter) and then open a Find dialog (CTRL+F key combination) where you have to type the name of the threat. 
    • Perform a search by clicking on the Find Next button and delete any detected results. Do this as many times as needed until no more results are found. 
    • After that, to ensure that there are no remaining entries lined to “Your Amazon Account on hold due to a billing issue” in the Registry, go manually to the following directories and delete them:
    • HKEY_CURRENT_USER/Software/Random Directory. 
    • HKEY_CURRENT_USER/Software/Microsoft/Windows/CurrentVersion/Run/Random
    • HKEY_CURRENT_USER/Software/Microsoft/Internet Explorer/Main/Random

    What is “Your Amazon Account on hold due to a billing issue” scam?

    Since pretty much all modern antivirus solutions primarily rely on their databases to recognize and stop incoming malware, the fact that “Your Amazon Account on hold due to a billing issue” is not present in the database of a given security tool would significantly decrease the ability of the latter to deal with the threat. This is also why many users don’t even realize that their computer has been infiltrated by a Zero-Day Trojan Horse infection. However, even if your antivirus has failed to pick up the presence of “Your Amazon Account on hold due to a billing issue” (or if you don’t have an antivirus), this doesn’t mean that there’s nothing you can do to improve your situation and even remove the threat without the need to take your computer to a specialist. In a guide that you will find right after this article, we have shown our readers a possible way to check your system for the malicious “Your Amazon Account on hold due to a billing issue” Trojan and remove its components from the computer so that the threat gets eliminated. The process isn’t too difficult but it is still recommended that you also use the professional removal tool linked within the instructions to improve your chances of successfully getting rid of the malware.


    Is “Your Amazon Account on hold due to a billing issue” dangerous?


    There is currently not a whole lot of information concerning this threat and so we cannot tell you the exact consequences of its attack or the specific effects it may have on your computer. This type of malware, as said above, is known for its versatility and can be used in a number of ways.
    A Trojan like the “Your Amazon Account on hold due to a billing issue” Scam could spy on what you do online or offline, try to obtain sensitive information such as banking details or online usernames and passwords.
    Trojans like I know Email Scam, Onlinehome.us Scam are also oftentimes used in combination with other threats, including Ransomware and Rootkits, each tasked with a different malicious action. In many cases, these viruses can take over the whole system and allow whoever is behind them to remotely control the computers infected by them. All in all, there’s a whole lot that could go wrong if a Trojan Horse virus attacks you, which is why it is essential that you remove “Your Amazon Account on hold due to a billing issue” as soon as possible.


    About the author

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    Brandon Skies

    Brandon is a researcher and content creator in the fields of cyber-security and virtual privacy. Years of experience enable him to provide readers with important information and adequate solutions for the latest software and malware problems.

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