Uninstall Fake Amazon Assistant “Virus” (July 2017 Update)

Keep in mind, SpyHunter’s malware & virus scanner is free. To remove the infection, you'll need to purchase its full version. More information about SpyHunter and steps to uninstall.


How irritating is this virus?

This page aims to help you remove the fake Amazon Assistant Virus. These fake Amazon Assistant Virus removal instructions work for Chrome, Firefox and Internet Explorer, as well as every version of Windows.

What is Amazon Assistant?

Amazon Assistant is a browser extension created by Amazon that provides the user with a number of helpful features that are aimed at improving and enhancing one’s online shopping experience. Some of said features include an option for price comparisons, the ability to keep track of the progress of an ordered delivery, notifications regarding the best offers on Amazon and others. It’s a free piece of software and can be installed directly into your browser.

So far so good. However, a lot of users have been complaining from a program that seems to possess traits similar to those of a Browser Hijacker, which pretends to be Amazon Assistant. Normally, Browser Hijackers are considered to be unwanted since they are capable of messing with the end user’s browser and internet settings by adding new toolbars and/or search engines to the browser as well as changing its front page and causing page redirects. Most Hijackers tend to invade all popular Windows browsers such as Chrome, Mozilla Firefox, IE, Edge, etc. And changing to another browser often times does not get rid of the problem. Here, we will explain to you what such Hijackers are normally used for, how problematic they can be and what you must do in order to avoid them. If you already have Amazon Assistant Virus on your machine, we will help you eliminate it. Our removal manual at the bottom of this article contains detailed instructions on how one can uninstall and fully remove the unpleasant Hijacker program.

Browser Hijackers are not malware

Programs like Amazon Assistant Virus could certainly be quite frustrating. The changes they make to the browser and the internet settings of the PC can heavily reduce the quality of one’s Internet experience to the point of frustration and utmost annoyance. This, however, is not to say that Hijackers like this one are some sort of nasty and harmful malware programs. Most applications that fall under the Hijacker category are legal and legit pieces of software and though they might often times be quite irritating, they are usually not considered as harmful. There’s undoubtedly a big difference between programs like Amazon Assistant Virus and real viruses such as, for example, Trojan Horses, Spyware and Ransomware. In many cases users are actually able to put up with the unpleasant changes introduced by the Amazon Assistant Virus and tend to simply ignore them. However, there are a couple more reasons why it might still be better to consider removing such a program from your PC. In the end, the decision whether to get rid of the potentially unwanted program is up to the individual users, yet we ought to mention some common Browser Hijacker traits that we consider to be rather questionable.

Hijacker-related issues

It is okay if you want to keep Amazon Assistant Virus. Many Browser Hijackers or programs similar to them actually have some sort of useful features that you might find worth allowing the program to remain on your computer. Nevertheless, we should still give you a general idea about what you might be facing if you have a Browser Hijacker on your PC.

  • Some programs of this type are known to go as far as to alter the system’s Registry keys or add new ones. Such unauthorized and unwanted changes to the computer’s Registry can potentially lead to your system becoming less protected and more vulnerable to malware attacks from malicious viruses like Ransomware and Trojans.
  • Fake browser warnings and deceitful online offers are not uncommon among Browser Hijackers. If the user is not careful and clicks on the wrong advert or banner, they might get redirected to some shady and potentially hazardous web-address.
  • Something very typical for programs of this type is that they oftentimes try to extract personal user data from the browser history. Such information is highly valued by internet marketing companies and after it is obtained from your browser it is more than likely going to be sold to third parties or at least used by the Hijacker’s owners for advertising purposes.

Hijacker installation

There are numerous ways to land a Browser Hijacker. Everything from obscure online adverts to spam e-mails and shady Skype/Facebook messages can be potentially used to spread this type of programs. As far as Amazon Assistant Virus is concerned, the most common method for getting it installed onto users’ computers is by bundling it to other programs (usually ones that are free). Most of the times, the user has no idea that they’ve installed anything other than the program that they initially wanted. This is why it is very important to always pay extra attention to the details of the setup wizard of any new programs that you’re about to install. Should you see that anything’s been added there that looks suspicious and might turn out to be unwanted, make sure to un-tick it before you click on the Install button or else, you might land some unpleasant and irritating program like the one we’ve been talking about.

SUMMARY:

Name Amazon Assistant Virus
Type PUP/Browser Hijacker
Danger Level Low or Medium (nowhere near threats like Ransomware, but still a security risk)
Symptoms Unwanted changes to your browser and/or Internet settings that you did not agree to.
Distribution Method The most common method for spreading this Hijacker is through software-bundling.
Detection Tool We generally recommend SpyHunter or a similar anti-malware program that is updated daily.

Keep in mind, SpyHunter’s malware detection tool is free. To remove the infection, you’ll need to purchase the full version.
More information about SpyHunter and steps to uninstall.

Amazon Assistant Virus Removal

If you are a Windows user, continue with the guide below.

If you are a Mac user, please use our How to remove Ads on Mac guide.

If you are an Android user, please use our Android Malware Removal guide.

If you want to remove the legitimate Amazon Assistant Browser extension proceed to the bottom of the following removal guide.


Step1

Some of the steps will likely require you to exit the page. Bookmark it for later reference.

Reboot in Safe Mode (use this guide if you don’t know how to do it).

Step2

WARNING! READ CAREFULLY BEFORE PROCEEDING!

We get asked this a lot, so we are putting it here: Removing parasite manually may take hours and damage your system in the process. If you want a fast safe solution, we recommend SpyHunter. 

>> Click to Download Spyhunter. If you don't want this software, continue with the guide below.

Keep in mind, SpyHunter’s malware & virus scanner is free. To remove the infection, you'll need to purchase its full version. More information about SpyHunter and steps to uninstall.

Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab (the “Details” Tab on Win 8 and 10). Try to determine which processes are dangerous. 

malware-start-taskbar

Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at: https://howtoremove.guide/online-virus-scanner/




Scan Results


Virus Scanner Result
ClamAV
AVG AV
Maldet

After you open their folder, end the processes that are infected, then delete their folders. 

Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections. 

Step3

Hold together the Start Key and R. Type appwiz.cpl –> OK.

appwiz

You are now in the Control Panel. Look for suspicious entries. Uninstall it/them.

Type msconfig in the search field and hit enter. A window will pop-up:

msconfig_opt

Startup —> Uncheck entries that have “Unknown” as Manufacturer or otherwise look suspicious.

Step4

Hold the Start Key and R –  copy + paste the following and click OK:

notepad %windir%/system32/Drivers/etc/hosts

A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:

hosts_opt (1)

If there are suspicious IPs below “Localhost” – write to us in the comments.

Open the start menu and search for Network Connections (On Windows 10 you just write it after clicking the Windows button), press enter.

  1. Right-click on the Network Adapter you are using —> Properties —> Internet Protocol Version 4 (ICP/IP), click  Properties.
  2. The DNS line should be set to Obtain DNS server automatically. If it is not, set it yourself.
  3. Click on Advanced —> the DNS tab. Remove everything here (if there is something) —> OK.

DNS

Step5

  • After you complete this step, the threat will be gone from your browsers. Finish the next step as well or it may reappear on a system reboot.

Right click on the browser’s shortcut —> Properties.

NOTE: We are showing Google Chrome, but you can do this for Firefox and IE (or Edge).

browser-hijacker-taskbar-properties

Properties —–> Shortcut. In Target, remove everything after .exe.

ie9-10_512x512  Remove Amazon Assistant Virus from Internet Explorer:

Open IE, click  IE GEAR —–> Manage Add-ons.

pic 3

Find the threat —> Disable. Go to IE GEAR —–> Internet Options —> change the URL to whatever you use (if hijacked) —> Apply.

firefox-512 Remove Amazon Assistant Virus from Firefox:

Open Firefoxclick  mozilla menu  ——-> Add-ons —-> Extensions.

pic 6

Find the adware/malware —> Remove.
chrome-logo-transparent-backgroundRemove Amazon Assistant Virus from Chrome:

Close Chrome. Navigate to:

 C:/Users/!!!!USER NAME!!!!/AppData/Local/Google/Chrome/User Data. There is a Folder called “Default” inside:

Rename the Folder to Backup Default

Rename it to Backup Default. Restart Chrome.

Step6

WARNING!
To remove parasite, you may have to meddle with system files and registries. Making a mistake and deleting the wrong thing may damage your system.
Avoid this by using SpyHunter - a professional Parasite removal tool.

Keep in mind, SpyHunter’s malware & virus scanner is free. To remove the infection, you'll need to purchase its full version. More information about SpyHunter and steps to uninstall.

Type Regedit in the windows search field and press Enter.

Inside, press CTRL and F together and type the threat’s Name. Right click and delete any entries you find with a similar name. If they don’t show up this way, go manually to these directories and delete/uninstall them:

  • HKEY_CURRENT_USER—-Software—–Random Directory. It could be any one of them – ask us if you can’t discern which ones are malicious.
    HKEY_CURRENT_USER—-Software—Microsoft—-Windows—CurrentVersion—Run– Random
    HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!

To uninstall the legitimate Amazon Assistant browser extension:

  • Review Step 2 of the guide above and execute the explained sequence of actions carefully.
  • After that review Step 5 of our guide above and repeat the sequence of actions carefully and methodically.
  • You should be all set with the uninstall of Amazon Assistant, however we are open to your questions if you face any troubles!