[email protected] Removal (Oct. 2017 Update)

The following article aims to assist users in removing the screen-locking /account stealing virus called [email protected] The removal guide is designed to work for all iPhones and MacBook Air.

The internet has been ‘graced’ by the presence of yet another screen-locking ransomware virus that has been specifically targeting Apple iPhones and MacBook Air laptops. This appears to be a whole strain of similar viruses that were first released earlier this year and now occasionally new ones keep coming out. The latest to be reported to us is [email protected] And we have dubbed it that because of the email address the criminals provide for contact, which is namely [email protected] Typically an infection follows the same scenario: the victim user attempts to use their smartphone or laptop and they are greeted by a message on their screen saying they device is locked and they need to write to said email address. Those who have complied with the message soon learned that it would cost them some 50 USD to have their device unlocked.

What to do?

Obviously, this is a scam and your MacBook Air or iPhone has not been blocked by some government agency or similar. This is in fact a very popular blackmail scheme that relies on its victims to panic and quickly transfer the money to the extortionists. And the first thing you do when faced with a threat like [email protected] is – not comply. Whether sending these hackers the money will actually get your device unlocked is still a question. What we would recommend is that you try alternative options of removing the ransomware and successfully regaining access to your Apple device.

Several possible solutions are listed here in our detailed removal guide. By closely following the instructions you should be able to free your phone or laptop of the hackers’ hold. However, in case you happen to come across difficulties, we would be happy to help resolve them and you can tell us about your case in the comment section below.

Last but not least, we think it is very important that users are well aware of the means of distribution of viruses like [email protected] That way you can prevent such infections in the future. One of the most common ways of landing an infection with ransomware is via spam. It can come in the form of an email, social media message or on any other messaging platform. First, be sure that you can trust the sender. And even the sender appears trustworthy, have a good look at the subject of the message and its contents before interacting with them. Search for suspicious tell-tale signs that may indicate the presence of malware and only after you’re 100% that it’s safe – open it.

[email protected] Removal Guide

Step1

Restart your device (for iPhones and iPads) by holding the Sleep/Wake button until the slider appears on your screen. Drag the slider for shutdown and press the Sleep/Wake button again.

If this is not possible and your device is not responding, you can force re-start your iPhone or iPad:

  • For iPhone 6s and earlier, as well as iPads, press and hold the Sleep/Wake button together with the Home button for ten seconds or more. The Apple logo should appear on your screen.
  • For iPhone 7 and iPhone 7 Plus, do the same for the Sleep/Wake and Volume Down buttons.

For MacBook Air users, try to remove the battery from your device, then re-insert it and restart the computer.

After restarting your device, does the problem persist? If so, carry on to the next step.

Step2

In the event that the screen still remains locked, it would be best to contact Apple Support.

Step3

After (hopefully) unlocking your device you may want to check for any traces of the virus left. The following works for a Mac device.

Start Activity Monitor by opening up Finder, then proceed to activity-monitor

Once there, look at all the processes: if you believe any of them are hijacking your results, or are part of the problem, highlight the process with your mouse, then click the “i” button at the top. This will open up the following box:

chromeinfo

Now click on Sample at the bottom:

chromesample

Do this for all processes you believe are part of the threat, and run any suspicious files in our online virus scanner, then delete the malicious files:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at: https://howtoremove.guide/online-virus-scanner/




Scan Results


Virus Scanner Result
ClamAV
AVG AV
Maldet

 

Step4

If you would like to be sure that there are no other viruses or malicious programs on your device, you can download the Avast Free Mac security software