[email protected] Removal Guide (Oct. 2017 Update)

The following article aims to assist users in removing the screen-locking /account stealing virus called [email protected] The removal guide is designed to work for all iPhones and MacBook Air.

In the event that the screen of your Apple iPhone or MacBook Air has been locked by somebody and you are now asked to contact [email protected], we might be able to help. This is one of latest screen-locking ransomware viruses that have been released at for whatever reason it has been targeting only Apple users, more specifically those with MacBook Air laptops and iPhones. The virus invades your system, after which it locks the screen and tells you that for more information you are to contact [email protected] Many users are fooled into believing that this is some customer support service or legal authority and readily contact the email address on their screen. However, this is quite clearly a criminal scheme. If you went as far as to contact the hackers behind it, you will have likely come to that conclusion yourself.

Most victims so far have reported that they were asked to transfer 50 USD to the hackers and that would be enough to have their screens unlocked. This is about as classic a ransomware blackmail scheme as you get. And for this very reason it would be highly unadvisable to comply with the blackmailers’ demands. There are other options to getting the screen of your devices unlocked, and we are here to provide you with several of them. Below are a few steps that may help you remove [email protected] from your iPhone or MacBook Air. The steps described here are easy and simple to follow and won’t require any special technical skills on your behalf. We will be more than happy to hear about your results once you’ve followed them in the comment section below.

And as this type of viruses has been on the rise lately, we also think it very important to keep our readers informed about possible prevention measures. Ransomware viruses, including the screen-locking sub-type that [email protected] belongs to, are usually transmitted by getting users to click on or download infected content. Typically it comes in the form of spam emails containing attached files or links. Be on the lookout for these and avoid interacting with anything that seems suspicious or shady. Other possible transmitters are fake online ads, fake system update requests, notifications that appear on your screen saying your phone or computer has been infected, etc. Be very cautious around this type of messages and do not click on them. The same also goes for potential downloadable content. For the safety of your system we would advise you to only stick to reputable and trustworthy download sources as of now.

[email protected] Removal Guide

Step1

Restart your device (for iPhones and iPads) by holding the Sleep/Wake button until the slider appears on your screen. Drag the slider for shutdown and press the Sleep/Wake button again.

If this is not possible and your device is not responding, you can force re-start your iPhone or iPad:

  • For iPhone 6s and earlier, as well as iPads, press and hold the Sleep/Wake button together with the Home button for ten seconds or more. The Apple logo should appear on your screen.
  • For iPhone 7 and iPhone 7 Plus, do the same for the Sleep/Wake and Volume Down buttons.

For MacBook Air users, try to remove the battery from your device, then re-insert it and restart the computer.

After restarting your device, does the problem persist? If so, carry on to the next step.

Step2

In the event that the screen still remains locked, it would be best to contact Apple Support.

Step3

After (hopefully) unlocking your device you may want to check for any traces of the virus left. The following works for a Mac device.

Start Activity Monitor by opening up Finder, then proceed to activity-monitor

Once there, look at all the processes: if you believe any of them are hijacking your results, or are part of the problem, highlight the process with your mouse, then click the “i” button at the top. This will open up the following box:

chromeinfo

Now click on Sample at the bottom:

chromesample

Do this for all processes you believe are part of the threat, and run any suspicious files in our online virus scanner, then delete the malicious files:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at: https://howtoremove.guide/online-virus-scanner/




Scan Results


Virus Scanner Result
ClamAV
AVG AV
Maldet

 

Step4

If you would like to be sure that there are no other viruses or malicious programs on your device, you can download the Avast Free Mac security software


  • Mother of Zayed

    I just had this virus on my iPhone. The tech support at the Apple store I went to had never seen it before. They rebooted my phone and I am so disappointed because I lost a lot of information without backup. I received a remote location access request from a random country and denied it and then all of the sudden my phone was locked. I tried the steps above but restarting my phone did not help. It asked me for the passcode and I actually had to deactivated at the time is was hacked. My previous passcode would not work so I was really disappointed this happened.