Browser Redirect

Apple Support Official Mac


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This page aims to help you remove the Apple Support Official. Our removal instructions work for Safari, Chrome and Firefox, as well as every version of Mac OS.

Apple Support Official

Apple Support Official is an unwanted Mac app that targets popular browsers like Safari, Firefox, and Chrome. Apple Support Official will enforce a preset homepage and browser settings.

apple support official

The Apple Support Official pop up will display this message

If you have recently had a browser hijacker application such as Apple Support Official installed on your machine then you might actually be currently looking for a way to get rid of this software. Although hijackers like this one are not typically regarded as highly-dangerous system threats, most users tend to get annoyed by them due to certain unpleasant and irritating traits that these applications normally possess. For instance, Apple Support Official might attempt to alter some of your browser’s settings – it might try to replace the default search engine, redirect you to sites other than the ones you wanted to visit or add a new toolbar to the browsing program that you normally use. It doesn’t matter which you normally use – Safari, Chrome, Opera, Firefox or any other, they could all get affected by this intrusive software. In addition to what was already mentioned, the frontpage and new-tab page of the browser might also get replaced and you could also start experiencing browsing disturbance cause by the generation of dozens of irritating adverts on your screen every time you try to start a browsing session. While most of those activities do not directly threaten the security of your computer, it is still understandable if you’d prefer to get rid of the Apple Support Official app. It could be really frustrating and unpleasant to have your browser modified like that. Note that the changes introduced by the hijacker might be rather difficult to revert – even If you manage to remove them and restore your browser to the way it used to be, it is highly likely that the next time you start a new browsing session or restart your PC the hijacker would have re-introduced its unwanted modifications. In most cases, it’s best if you simply get rid of the cause for all this intrusiveness, namely, the hijacker application. To successfully uninstall Apple Support Official, we advise you to take a look at the instructional manual guide at the bottom of the current article – the instructions presented there will guide you through the steps that need to be taken in order to fully eliminate the browser hijacker. Know that a simple uninstallation from your Control Panel might not always be enough to eradicate Apple Support Official which is why we believe that using our guide manual is the advisable way to go. Inside the guide, you can also find a recommended program for removing unwanted and potentially dangerous software – this program could also assist you with removing the hijacker so you might want to give it a go case you need the extra help.

The Official Apple Support Pop up

The Official Apple Support pop up is an uncotrollable browser hijacker program. The Official Apple Support pop up should be removed from your Mac, or it may cause security weaknesses.

On first sight, most browser hijackers look like regular extensions for your browser. In some instances they might even be promoted as useful and helpful software tools that could expand the functionality of your browser or make it safer or faster. However, if ti is indeed a hijacker that you are dealing it, it is likely that you won’t really get anything useful or beneficial out of this software. Hijackers are primarily designed to serve their creators by displaying ads and promoting different products through which the developers of such software are able to gain revenue. The most common models used for income generation when talking about browser hijackers are Pay-Per-Click and Pay-Per-View. Through those models the creators of hijacker applications like Apple Support Official are able to generate revenue for each click on an advert and each visit to a promoted page that a user makes. This is basically the whole purpose of such applications and in the majority of cases there’s little to nothing useful that one could get from them.

On a brighter note, the good news is that hijackers aren’t typically dangerous or harmful in themselves. Such an application shouldn’t be able to harm your system or mess with your privacy since they aren’t some sort of dangerous malware viruses like Worms, Trojans, Ransomware or Spyware. However, we strongly advise you to stay away from the page redirects and the banners and ads displayed by Apple Support Official and also abstain from using the imposed search engine or toolbar. Although most of the time there should be no danger, there is a certain chance that you might land on some hazardous malware-infested web address if you interact with the hijacker-generated content.

Distribution of browser hijacker software

Applications like Apple Support Official normally get on users PCs by getting distributed through sketchy web ads, spam messages, pirated content, unreliable sites, etc. Bundles are also a common way of spreading such software – the hijacker is added to another program’s installer file and enabled by default under the Quick installation configuration. We advise you to never go for that Quick installation option to avoid landing any unwanted hijackers. Instead, use the Advanced setup option and uncheck all any added software that doesn’t look reliable or wanted.

Name Apple Support Official
Type Browser Hijacker
Danger Level Medium (nowhere near threats like Ransomware, but still a security risk)
Symptoms  Hijackers tend to impose alterations on the user’s browser which is also their main symptom.
Distribution Method Mostly through web ads and file bundles.
Detection Tool

Remove Apple Support Official Mac

Step1

The first thing you need to do is to Quit Safari (if it is opened). If you have trouble closing it normally, you may need to Force Quit Safari:

You can choose the Apple menu and click on Force Quit.

Alternatively you can simultaneously press (the Command key situated next to the space bar), Option (the key right next to it) and Escape (the key located at the upper left corner of your keyboard).

If you have done it right a dialog box titled Force Quit Applications will open up.

In this new dialog window select Safari, then press the Force Quit button, then confirm with Force Quit again.

Close the dialog box/window.

Step2

WARNING! READ CAREFULLY BEFORE PROCEEDING!

Start Activity Monitor by opening up Finder, then proceed to activity-monitor

Once there, look at all the processes: if you believe any of them are hijacking your results, or are part of the problem, highlight the process with your mouse, then click the “i” button at the top. This will open up the following box:

chromeinfo

Now click on Sample at the bottom:

chromesample

Do this for all processes you believe are part of the threat, and run any suspicious files in our online virus scanner, then delete the malicious files:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at: https://howtoremove.guide/online-virus-scanner/




Scan Results


Virus Scanner Result
ClamAV
AVG AV
Maldet

Step3

The next step is to safely launch Safari again. Press and hold the Shift key while relaunching Safari. This will prevent Safari’s previously opened pages from loading again. Once Safari is opened up, you can release the Shift key.

On the off chance that you are still having trouble with scripts interrupting the closing of unwanted pages in Safari, you may need to take some additional measures.

First, Force Quit Safari again.

Now if you are using a Wi-Fi connection turn it off by selecting Wi-Fi off in you Mac’s Menu. If you are using a cable internet (Ethernet connection), disconnect the Ethernet cable.

Step4

Re-Launch Safari but don’t forget to press and hold the Shift button while doing it, so no previous pages can be opened up. Now, Click on Preferences in the Safari menu,

Preferences in Safari

and then again on the Extensions tab,

extensions in safari

Select and Uninstall any extensions that you don’t recognize by clicking on the Uninstall button. If you are not sure and don’t want to take any risks you can safely uninstall all extensions, none are required for normal system operation.
Step5

The threat has likely infected all of your browsers. The instructions below need to be applied for all browsers you are using.

Again select Preferences in the Safari Menu, but this time click on the Privacy tab,
Privacy in Safari

Now click on Remove All Website Data, confirm with Remove Now. Keep in mind that after you do this all stored website data will be deleted. You will need to sign-in again for all websites that require any form of authentication.

Still in the Preferences menu, hit the General tab

General Tab in Safari

Check if your Homepage is the one you have selected, if not change it to whatever you prefer.
Default Home Page

Select the History menu this time, and click on Clear History. This way you will prevent accidentally opening a problematic web page again.

firefox-512 How to Remove Apple Support Official From Firefox in OSX:

Open Firefoxclick on mozilla menu (top right) ——-> Add-onsHit Extensions next.

pic 6

The problem should be lurking somewhere around here –  Remove it. Then Refresh Your Firefox Settings.


chrome-logo-transparent-backgroundHow to Remove Apple Support Official From Chrome in OSX:

 Start Chrome, click chrome menu icon —–>More Tools —–> Extensions. There,  find the malware and  select  chrome-trash-icon.

pic 8

 Click chrome menu icon again, and proceed to Settings —> Search, the fourth tab, select Manage Search Engines.  Delete everything but the search engines you normally use. After that Reset Your Chrome Settings.

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!


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