[email protected] Removal Guide (March 2019 Update)

The following article aims to assist users in removing the screen-locking virus [email protected] The removal guide is designed to work for all iPhones and MacBook Air laptops. 

There is yet another ransomware /screen locker/ account stealing malware targeting Apple users. This time it‘s called [email protected] after the e-mail address given to the victims to send bitcoins to. Said amount equals to 50 USD. This ransom is demanded in exchange for the victims‘  devices being unlocked. We strongly advise all affected to look for another solution though we will elaborate more on that in a bit.

First things first – let‘s briefly explain what you are dealing with. [email protected] is a virus strongly reminiscing the much dreaded Ransomware infections. However there‘s a notable difference. The files on your iPhone or Macbook device have not been encrypted. This is very important when dealing with the fallout of your current situation. The bad news – it is very possible that your iCloud account might have been compromised.

It is important to remain calm and not panic right away, you need to be swift in dealing with this problem though, you certainly wouldn‘t want to leave you account in the hackers‘ hands for a prolonged time. It is very possible all your devices have been marked as lost and now have a passcode on them. Again, we strongly suggest you do not cave in to the obvious blackmail and look for another solution to your problem. There are absolutely no guarantees that you will get the passcodes for your devices if you pay the 50 USD you are being blackmailed for. In fact it seems highly unlikely given the extremely shady nature of the whole operation. This is even worse than the typical ransomware scheme! You would be relying solely on the perpetrators‘ „code of honour“, which seems naive at best.

Look at our removal guide and follow the steps, if you are lucky you might get off easy. If not, continue by following the next steps and hopefully all will be restored to normal in a quick fashion. Good luck!

[email protected] Removal Guide


Restart your device (for iPhones and iPads) by holding the Sleep/Wake button until the slider appears on your screen. Drag the slider for shutdown and press the Sleep/Wake button again.

If this is not possible and your device is not responding, you can force re-start your iPhone or iPad:

  • For iPhone 6s and earlier, as well as iPads, press and hold the Sleep/Wake button together with the Home button for ten seconds or more. The Apple logo should appear on your screen.
  • For iPhone 7 and iPhone 7 Plus, do the same for the Sleep/Wake and Volume Down buttons.

For MacBook Air users, try to remove the battery from your device, then re-insert it and restart the computer.

After restarting your device, does the problem persist? If so, carry on to the next step.


In the event that the screen still remains locked, it would be best to contact Apple Support.


After (hopefully) unlocking your device you may want to check for any traces of the virus left. The following works for a Mac device.

Start Activity Monitor by opening up Finder, then proceed to activity-monitor

Once there, look at all the processes: if you believe any of them are hijacking your results, or are part of the problem, highlight the process with your mouse, then click the “i” button at the top. This will open up the following box:


Now click on Sample at the bottom:


Do this for all processes you believe are part of the threat, and run any suspicious files in our online virus scanner, then delete the malicious files:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at:

Scan Results

Virus Scanner Result


If you would like to be sure that there are no other viruses or malicious programs on your device, you can download the Avast Free Mac security software.

1 Comment

  • Just got hit with this today. I called apple and they said “I assure you it’s not a hack, its a glitch” , I responded “so are you saying the email apple. [email protected] is a legit Apple email?”, then he says “no, that’s not an Apple email”.. im confused. Is Apple full of BS? I dont know if I can trust their eco system anymore. And I even had Two-Factor Auth on! .. We’ll see what the Geniuses at the Apple Store have to say.

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