Browser Redirect

Call Windows Technical Support Scam Removal (March 2018 Update)

Parasite may reinstall itself multiple times if you don't delete its core files. We recommend downloading SpyHunter to scan for malicious programs installed with it. This may save you hours and cut down your time to about 15 minutes. 

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This page aims to help you remove Call Windows Technical Support Scam. Our removal instructions work for Chrome, Firefox and Internet Explorer, as well as every version of Windows.

This article contains some valuable tips and advice about browser hijackers and Call Windows Technical Support Scam- one newly released representative of this software category. The thing about them is that they might be overwhelmingly annoying. And by saying that we mean:

  • Popular browsers such as Chrome and Firefox can be easily affected by browser hijackers. As a result of their influence, you might witness the following abnormalities – the substitution of the main browser homepage and/or search engine with new ones or the generation of a great number of irritating advertisements while you are trying to surf the web. Redirects to random sponsored sites is also a possible consequence of a hijacker’s presence on your PC.

Throughout the text below, we have tried to portion out all the relevant info about these browser redirects. What’s more – a specifically designed Removal Guide is attached to aid you in removing annoyances such as these from your PC. Good luck!

What hijackers really are:

The browser redirects, known as hijackers, are the products of the consensus between different developers and online advertisers. It is known that the advertising business nowadays is huge. Having it online isn’t unusual, too and the bothering pop-ups appearing as a result of Call Windows Technical Support Scam  are just a tiny part of all the methods the interested parties use to get their products advertised and delivered to the public.

Are there any reasons to worry about when we talk about Call Windows Technical Support ?

Most hijackers are not considered to be harmful and do not typically represent a threat to the computer’s system. The fact that such redirects aren’t viruses does not mean that they will not behave in a suspicious way, though. To begin with – the irritation and feeling of helplessness such pages might cause could be unbearable. What is more, the promoted web platforms and homepages/search engines could be questionable and might even be unsafe in some cases. Some of the page redirects, however, have the ability to determine what kind of websites and products users might be interested in and display pop-ups and banners mainly containing such offers. The way they do that is simple – they access the browser history of the infected browser to construct their ad production according to the requests that have been made recently.

Even though there are some suspicious features,hijackers are not truly harmful and do not fall into any known malicious category such as Ransomware or Trojans.

How to get Call Windows Technical Support Scam removed:

In this particular case, you will be able to remove Call Windows Technical Support Scam and all its annoying effects by using the Removal Guide below.

Call Windows Technical Support Scam Removal

If you have a Windows virus, continue with the guide below.

If you have a Mac virus, please use our How to remove Ads on Mac guide.

If you have an Android virus, please use our Android Malware Removal guide.

If you have an iPhone virus, please use our iPhone Virus Removal guide


Some of the steps will likely require you to exit the page. Bookmark it for later reference.

Reboot in Safe Mode (use this guide if you don’t know how to do it).



We get asked this a lot, so we are putting it here: Removing parasite manually may take hours and damage your system in the process. We recommend downloading SpyHunter to see if it can detect parasite files for you.

Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab (the “Details” Tab on Win 8 and 10). Try to determine which processes are dangerous. 


Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at:

Scan Results

Virus Scanner Result

After you open their folder, end the processes that are infected, then delete their folders. 

Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections. 


Hold together the Start Key and R. Type appwiz.cpl –> OK.


You are now in the Control Panel. Look for suspicious entries. Uninstall it/them.

Type msconfig in the search field and hit enter. A window will pop-up:


Startup —> Uncheck entries that have “Unknown” as Manufacturer or otherwise look suspicious.


Hold the Start Key and R –  copy + paste the following and click OK:

notepad %windir%/system32/Drivers/etc/hosts

A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:

hosts_opt (1)

If there are suspicious IPs below “Localhost” – write to us in the comments.

Open the start menu and search for Network Connections (On Windows 10 you just write it after clicking the Windows button), press enter.

  1. Right-click on the Network Adapter you are using —> Properties —> Internet Protocol Version 4 (ICP/IP), click  Properties.
  2. The DNS line should be set to Obtain DNS server automatically. If it is not, set it yourself.
  3. Click on Advanced —> the DNS tab. Remove everything here (if there is something) —> OK.



  • After you complete this step, the threat will be gone from your browsers. Finish the next step as well or it may reappear on a system reboot.

Right click on the browser’s shortcut —> Properties.

NOTE: We are showing Google Chrome, but you can do this for Firefox and IE (or Edge).


Properties —–> Shortcut. In Target, remove everything after .exe.

ie9-10_512x512  Remove Call Windows Technical Support  from Internet Explorer:

Open IE, click  IE GEAR —–> Manage Add-ons.

pic 3

Find the threat —> Disable. Go to IE GEAR —–> Internet Options —> change the URL to whatever you use (if hijacked) —> Apply.

firefox-512 Remove Call Windows Technical Support  from Firefox:

Open Firefoxclick  mozilla menu  ——-> Add-ons —-> Extensions.

pic 6

Find the adware/malware —> Remove.
chrome-logo-transparent-backgroundRemove Call Windows Technical Support  from Chrome:

Close Chrome. Navigate to:

 C:/Users/!!!!USER NAME!!!!/AppData/Local/Google/Chrome/User Data. There is a Folder called “Default” inside:

Rename the Folder to Backup Default

Rename it to Backup Default. Restart Chrome.


To remove parasite on your own, you may have to meddle with system files and registries. If you were to do this, you need to be extremely careful, because you may damage your system.

If you want to avoid the risk, we recommend downloading SpyHunter
a professional malware removal tool.

More information on SpyHunter, steps to uninstallEULAThreat Assessment Criteria, and Privacy Policy.

Type Regedit in the windows search field and press Enter.

Inside, press CTRL and F together and type the threat’s Name. Right click and delete any entries you find with a similar name. If they don’t show up this way, go manually to these directories and delete/uninstall them:

  • HKEY_CURRENT_USER—-Software—–Random Directory. It could be any one of them – ask us if you can’t discern which ones are malicious.
    HKEY_CURRENT_USER—-Software—Microsoft—-Windows—CurrentVersion—Run– Random
    HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!

If Call Windows Technical Support is not based on malware, how could it be distributed without getting noticed by the users?

There comes another suspicious point. Although Call Windows Technical Support might not be a virus it could still be tricky and deceptive. Typically, hijackers need the user’s approval (informed or uninformed) in order to get installed yet not many people would willingly allow such a program inside their computers. The manners in which they get such an approval, though, might be shady.

One example is the program bundles – free apps, games and programs distributed together. Torrents, spam and various forms of shareware might include such redirects as well. It is important to know that it is possible to avoid the coming discomfort simply by installing any bundle in the right way. Some guidance on how to do this is included below.

Installing bundles (and anything else) in the right way:

Using the right installation feature is the key. Basically, what you have to do is to be the one controlling the installation process. For that purpose, search for the installation features that allow you to customize the setup configuration every time you get anything installed. They are usually labeled Advanced, Manual or Custom. By choosing one of them, you get the option to choose what enters your system and what stays behind.

Another important thing is to ignore all the features that promise easy or quick installation – the Quick, the Recommended or the Default setup options. These options of the installer do not provide you with full access to the installation process and everything from a bundle or a program might get incorporated into your system.

Other safety tips!

In addition to having good installation habits, we recommend that you develop some healthy general habits such as always updating your operating system as well as always getting the latest version of your anti-virus program. This is vital to having a safe and clean system.


Name Call Windows Technical Support
Type Browser Hijacker
Danger Level Medium (nowhere near threats like Ransomware, but still a security risk)
Symptoms Some irritating changes of the browsers that you use.
Distribution Method Via bundles, spam and sketchy web pages that contain a lot of questionable ads.
Detection Tool

Keep in mind, SpyHunter’s malware detection tool is free. To remove the infection, you’ll need to purchase the full version. More information about SpyHunter and steps to uninstall.

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