Clients5.google.com “Malware” Removal (June 2018 Update)

Keep in mind, SpyHunter’s malware & virus scanner is free. To remove the infection, you'll need to purchase its full version. More information about SpyHunter and steps to uninstall.


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This page aims to help you remove Clients5.google.com “Malware”. Our removal instructions work for Chrome, Firefox and Internet Explorer, as well as every version of Windows.

Clients5.google.com – a potentially unwanted browser add-on that might hijack your browser and show you modified search results

Clients5.google.com is potentially unwanted software from the browser hijacking/page-redirecting type, which has the ability to take over popular browsers like Internet Explorer, Mozilla Firefox, Google Chrome, Opera and more. After hijacking them, Clients5.google.com usually installs a new search engine, changes the default homepage and forces the users to surf the web through the newly installed components. The program also begins to generate sponsored search results and various annoying advertisements (pop-ups, new tabs, banners, etc.) which are often aggressive and don’t would not go away from the screen. Some of the ads may just be annoying, but you may also land on redirecting links, which may lead you to potentially dubious web pages, where hackers may be spreading malicious software (Ransomware, Trojans, Spyware, etc.) and other dangerous computer infections. For this reason, most of the security experts, including our “How to remove” team, generally advise users to limit their interaction with the content, generated by browser hijackers like Clients5.google.com “Malware” and also completely remove the pesky software from the PC system.

In fact, if you uninstall this software now, you may save yourself from unexpected contamination with dangerous viruses as well as from exposure to annoying advertising content. Additionally, the hijacker may also be able to track your online activity and collect information related to your surfing habits. Even if most of this information is classified as non-personal and is claimed to be used only for advertising purposes, you may unknowingly provide personal data and expose your privacy to danger. That is why we advise you to protect your system and remove Clients5.google.com “Malware” as soon as you notice its presence. You may use the professional anti-malware tool that we have linked on this page or some other trusted security program to automatically detect and delete the hijacker.

Also, eliminating Clients5.google.com is essential if you want to make sure that your browser is safe and functioning to its maximum capacity. Such software may often make your browser unresponsive, sluggish and unstable and may even create some vulnerability to your system. For instance, in order to generate ads and redirect you to sponsored sites, Clients5.google.com “Malware” may disable your firewall or at least alter its settings and enable automatic pop-ups and ad-generating scripts on your browser, through which malware like Trojans and Ransomware may sneak.

Clients5.google.com “Malware” Removal

If you have a Windows virus, continue with the guide below.

If you have a Mac virus, please use our How to remove Ads on Mac guide.

If you have an Android virus, please use our Android Malware Removal guide.

If you have an iPhone virus, please use our iPhone Virus Removal guide


Step1

Some of the steps will likely require you to exit the page. Bookmark it for later reference.

Reboot in Safe Mode (use this guide if you don’t know how to do it).

Step2

WARNING! READ CAREFULLY BEFORE PROCEEDING!

We get asked this a lot, so we are putting it here: Removing parasite manually may take hours and damage your system in the process. If you want a fast safe solution, we recommend SpyHunter. 

>> Click to Download Spyhunter. If you don't want this software, continue with the guide below.

Keep in mind, SpyHunter’s malware & virus scanner is free. To remove the infection, you'll need to purchase its full version. More information about SpyHunter and steps to uninstall.

Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab (the “Details” Tab on Win 8 and 10). Try to determine which processes are dangerous. 

malware-start-taskbar

Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at: https://howtoremove.guide/online-virus-scanner/




Scan Results


Virus Scanner Result
ClamAV
AVG AV
Maldet

After you open their folder, end the processes that are infected, then delete their folders. 

Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections. 

Step3

Hold together the Start Key and R. Type appwiz.cpl –> OK.

appwiz

You are now in the Control Panel. Look for suspicious entries. Uninstall it/them.

Type msconfig in the search field and hit enter. A window will pop-up:

msconfig_opt

Startup —> Uncheck entries that have “Unknown” as Manufacturer or otherwise look suspicious.

Step4

Hold the Start Key and R –  copy + paste the following and click OK:

notepad %windir%/system32/Drivers/etc/hosts

A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:

hosts_opt (1)

If there are suspicious IPs below “Localhost” – write to us in the comments.

Open the start menu and search for Network Connections (On Windows 10 you just write it after clicking the Windows button), press enter.

  1. Right-click on the Network Adapter you are using —> Properties —> Internet Protocol Version 4 (ICP/IP), click  Properties.
  2. The DNS line should be set to Obtain DNS server automatically. If it is not, set it yourself.
  3. Click on Advanced —> the DNS tab. Remove everything here (if there is something) —> OK.

DNS

Step5

  • After you complete this step, the threat will be gone from your browsers. Finish the next step as well or it may reappear on a system reboot.

Right click on the browser’s shortcut —> Properties.

NOTE: We are showing Google Chrome, but you can do this for Firefox and IE (or Edge).

browser-hijacker-taskbar-properties

Properties —–> Shortcut. In Target, remove everything after .exe.

ie9-10_512x512  Remove Clients5.google.com from Internet Explorer:

Open IE, click  IE GEAR —–> Manage Add-ons.

pic 3

Find the threat —> Disable. Go to IE GEAR —–> Internet Options —> change the URL to whatever you use (if hijacked) —> Apply.

firefox-512 Remove Clients5.google.com from Firefox:

Open Firefoxclick  mozilla menu  ——-> Add-ons —-> Extensions.

pic 6

Find the adware/malware —> Remove.
chrome-logo-transparent-backgroundRemove Clients5.google.com from Chrome:

Close Chrome. Navigate to:

 C:/Users/!!!!USER NAME!!!!/AppData/Local/Google/Chrome/User Data. There is a Folder called “Default” inside:

Rename the Folder to Backup Default

Rename it to Backup Default. Restart Chrome.

Step6

WARNING!
To remove parasite, you may have to meddle with system files and registries. Making a mistake and deleting the wrong thing may damage your system.
Avoid this by using SpyHunter - a professional Parasite removal tool.

Keep in mind, SpyHunter’s malware & virus scanner is free. To remove the infection, you'll need to purchase its full version. More information about SpyHunter and steps to uninstall.

Type Regedit in the windows search field and press Enter.

Inside, press CTRL and F together and type the threat’s Name. Right click and delete any entries you find with a similar name. If they don’t show up this way, go manually to these directories and delete/uninstall them:

  • HKEY_CURRENT_USER—-Software—–Random Directory. It could be any one of them – ask us if you can’t discern which ones are malicious.
    HKEY_CURRENT_USER—-Software—Microsoft—-Windows—CurrentVersion—Run– Random
    HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!

Techniques used to spread hijackers like Clients5.google.com

Most potentially unwanted programs, including browser-hijackers like Clients5.google.com, usually sneak into the system thanks to the users’ careless online behavior. Most people typically skip through most of the provided settings in the installation menus of new programs or download applications from unauthorized developers, torrent sites, freeware or shareware platforms and various free download links. Mindless clicking on shiny and colourful web offers and sketchy online ads is not a good idea either. Still, the most common way potentially unwanted programs can crawl into the computer is during the installation of free apps. Browser-hijacker makers group their products with regular programs and offer them as program bundles. Additionally, the information about all the bundled apps is usually not disclosed if you use the Quick/Recommended Setup Settings, which are the installation settings that most users tend to use. Therefore, the users who choose these settings aren’t given information about the bundled browser hijacker and, thus, cannot opt-out of its installation. Clients5.google.com distributes itself mostly through such software bundles and, therefore, many computer users do not even notice how the program gets installed on their system. It usually is installed by default along with the main software. Fortunately, if you want to avoid potentially unwanted programs, you can do that very easily. They do not install themselves as computer viruses and can be avoided as long as long as you are careful and vigilant. From now on, you should only choose the Advanced or Custom Settings whenever you attempt to install a new program and carefully disable the additional components which you deem potentially unwanted. Also, it should go without saying that you must always be cautious with your online activities and avoid interaction with web content that doesn’t seem safe.

How to effectively remove Clients5.google.com from the system?

According to security researchers, the browser-hijackers typically install additional components in order to secure their presence inside the PC and to prevent their removal from the system. The detection and deletion of these components may be a bit difficult for an inexperienced computer user. Therefore, we advise you to remove Clients5.google.com automatically, using a professional security tool. You can use the professional anti-malware application we have suggested on our site for this purpose or download another security program which you trust. Then, perform a full system scan and get rid of the browser hijacker. Alternatively, there’s always the manual method of removing a hijacker – instructions on how to manually get rid of the pesky software are available below, within our removal guide. Also, to complete the uninstallation process of the hijacker, you should reset your browser settings. To help you with this, at the end of the article we have prepared detailed instructions for the most commonly used browsers. You will find them below.

SUMMARY:

Name Clients5.google.com
Type Browser Hijacker
Danger Level Medium (nowhere near threats like Ransomware, but still a security risk)
Symptoms  Aggressive generation of ads, pop-ups, page redirects, changes in the browser’s homepage or search engine. 
Distribution Method Software bundles, free software installers, torrent sites, freeware or shareware platforms and various free download links. 
Detection Tool We generally recommend SpyHunter or a similar anti-malware program that is updated daily.