ERROR 1962 Lenovo – No Operating System Found Fix

A common flaw has been reported with increasing frequency from Lenovo computer owners. Users are faced with Error 1962, which says that no operating system was found. If this has been the case for you, you most likely saw the error message right after re-booting your computer. The error was not found to be connected with any software installation that you might have initiated prior to switching your machine off and then on again (even though this has been suggested fairly often by users online), so don’t rush to blame any program that you possibly downloaded. In some cases, users have been able to get past the message and resume using their computer as usual, but this would only last somewhere from an hour up to a few days, before locking up again and displaying the above error.

In some cases, the HDD cable is to blame and many have found that changing it or simply plugging it into a different SATA connection (if available) has resolved this issue. In other cases, however, a little more complex steps were necessary and we’ve summarized them in the following steps. Not to worry, though, we’ve broken it down for you and the instructions below are fairly easy to follow, so they shouldn’t be confusing. Please keep in mind one very important thing, before moving on to the guide.

  • This guide involves tampering with your computer’s BIOS (basic input/output system), which – if not done properly – can potentially result in some  serious consequences for your PC. For this reason we’d like to stress that you should be very, very careful when performing the following steps and you should take extra good care to do exactly as it says in them, in order to avoid causing damage to your computer. Do not touch or change any other settings – especially those responsible for your CPU/RAM!

ERROR 1962 Lenovo – No Operating System Found Fix

  1. First of all, when you have been faced with Error 1962: No Operating System Found, press and hold the key combination of Ctrl + Alt + Delete. This will reboot your system.
  2. In order to enter the BIOS setup, press the F12 several times in a row.
  3. A little box will appear on your screen and you will see the word Setup written in it. Hit Enter.
  4. At the top of the screen select the Startup tab.
  5. After this, go ahead and select CSM and hit Now select the Enabled option.
  6. Go down a little and locate Boot Priority, after which hit Enter. Now change the current option of Legacy First to UEFI First.
  7. Finally, press the F10 key and choose YES. With this you will have completed the steps to resolving ERROR 1962: No Operating System Found and should no longer be present, when you switch your computer on.

Once you’ve finished with the last step, your computer will reboot and load as usual, hopefully without displaying the above error message.

Please let us know in the comment section below if this fix was useful to you and if it helped solve the problem!


  • geekgrrl57

    Nope, didn’t work

  • Eric McGillvray

    I’m pretty sure that the BIOS settings are dependant on what OS you have installed. I have to use legacy-first for older OS.

  • Pua Surfer

    Worked for me! Thank you! !

    • HowToRemove.Guide Team

      We are delighted to hear that! Do not hesitate to contact us again if you run into any similar issue.

  • HowToRemove.Guide Team

    Can you send us a picture of your screen when you go to the Startup tab?

  • HowToRemove.Guide Team

    It might be a hardware problem then.

  • HowToRemove.Guide Team

    Can you send us a picture/screenshot of what you see when you open the Startup tab?

  • Nicole Kassay

    yes it work for me Thank you so much our desktop been down for a couple of months and i just decided to sit down again and give it another shot with different instructions and it work

    • HowToRemove.Guide Team

      We are happy to hear that! Do not forget to contact us in the event that you encounter some similar issue again.

  • HowToRemove.Guide Team

    Were you able to reboot your PC?

    • Jerie Campi

      No. I submitted a service request to Lenovo. Waiting to hear from them…..

  • HowToRemove.Guide Team

    Do you have a bootable device (USB or DVD) at your disposal?

  • Shaaban Ali Pirzada

    i cant find cms option in setup utility startup menu help me

    • AKi Carandang Beltran

      That is also my problem now

  • AKi Carandang Beltran

    I do not have cms what should I do

    • HowToRemove.Guide Team

      Can you send us a screenshot?

  • Gaming Files

    If you’re willing to loose all data on your computer, and you have another computer running windows 10 (it’s the only version I’ve tested) then using the Create media provided by Microsoft at com/en-au/software-download/windows10ISO and follow the steps to create a recovery Disc or USB. The steps are relatively user friendly. It’s a step, but from my understanding the error is just a communication error between the Hard drive and somewhere in the motherboard, I think. So in theory there should be a way to make a USB or Disc Error detector or something along those lines.

    If If there are any errors in what I have said or setting up your computer then please reply

  • Naum Alper

    Lenovo Horizon 2S. Replaced HD, got this message. Followed your instructions, same problem.

  • Rob Wright

    didnt work ..,got the same message and when i hit another key to reboot message just repeated underneath original.

  • HowToRemove.Guide Team

    We are happy to have been able to help you!

    • Jason Yoo

      Tried the instructions and still Not working. Please help asap

  • Rich

    Worked a treat. Had the new version of Ubuntu flashed and ready to blow away my media server. A final check on google came up with this page/solution. Am now back up and running. Thanks for the post.. .

    • HowToRemove.Guide Team

      You are most welcome! Glad we’ve been able to help.

  • Maylie

    I did ad you said but it popped up with a white box that says Windows Boot Manager boot failed
    When i select yes it still says error 1962 and doesnt set up

  • Gene Fraikes

    I just tried this and it didn’t change anything….any other suggestions

  • JimD

    unfortunately this did not work for me

  • HowToRemove.Guide Team

    So, when you restarted, the screen was black as if it were disconnected? This sounds like it could be a hardware issue. Did you try with another HDD cable or simply plugging and unplugging the current one? The problem might be from the monitor or the connection between it and the computer.

    • Le

      thanks for the reply. The monitor is good before changing the bios setting. Do not think it is the cable issue. Any idea?

      • HowToRemove.Guide Team

        Do you have to another monitor? There’s little that could be done you have no access to anything. Alternatively, you can try pressing CTRL+ALt+DELETE once you turn on your PC and see if anything shows up or you could also try booting from a bootable Windows disk/USB drive if you have one.

        • Nate_1978

          My BIOS gets screwed up every time I change the setting to UEFI. I have to “Jumper Reset” the BIOS in order for the BIOS to even load again. I’m no fool, it’s not the monitor, and the drive works in another computer. Changed cables as well as tried 4 different SATA connectors on the MOBO. Changed boot priority according to hardware changes due to trying different SATA connectors, so the boot order is always correct.

          We can rule out:
          1. Monitor
          2. Hardware (Cable & SSD) because the drive works on a different computer.
          3. OS Issue
          4: Wrong Boot Priority

          What can this be? I build my own comps, this is a buddy’s computer. I have never seen anything like it.

          Any Suggestions? Changing BIOS settings to UEFI is not a possibility since I’m forced to “Jumper Reset” the BIOS afterwards just to get the BIOS functional again.

          Windows 10 (32bit) Home Vers. (Up to date as of March 18th, 2018)
          Sata SSD

          • HowToRemove.Guide Team

            If nothing has worked so far, we will look into it and we will get back to you if we come up with an alternative solution.

  • Bert

    Thanks, cloned HHD to SSD; got error message; tried many suggested solutions with no satisfaction; tried this one and problem solved immediately!

    • HowToRemove.Guide Team

      You are most welcome!

  • HowToRemove.Guide Team

    We are glad to have been able to help you!

  • Stu

    Same thing with me, didn’t fix it.

  • RandomDude

    I press Alt + Ctrl + Delete and start pressing F12 but it won’t do anything

    • HowToRemove.Guide Team

      Try F9 or some other F key – it is not always the same one.

  • Thekla

    I have tried it and it worked, but now my pc is frozen after restarting at the Lenovo screen… please help!

    • HowToRemove.Guide Team

      How is it frozen? Can it not load into Windows?

  • Keith

    I tried it and it didn’t work I am still getting the error

  • Junalynn Caoli

    This definitely worked for me! Using a Lenovo ThinkCentre M93p for Windows 10 Enterprise.