is a program that appears like a regular web browser extension. In reality, however, is a browser hijacker that tends to modify the browser’s settings and to redirect users to sponsored pages.

The malware will redirect your browser searches.

You most probably have started to experience a lot of browsing-related disturbance if you have detected on your system. The configuration of your browser (Chrome, Firefox, Edge, etc.) has probably been altered by this program and, as a result, your homepage is not more the one you selected, your search engine is probably different, and some unstoppable notifications and banner ads pop-up on your screen every now and then. Most of your searches probably also get redirected to different sponsored sites and unknown web locations. The funny thing is that, no matter what you do, you cannot remove these new settings. Fortunately, in this article, we have a solution for your web disturbance and a detailed removal guide on how to uninstall all the potentially unwanted modifications from your browser.

To your relief, your system has not been faced with some nasty virus, a tricky Trojan Horse or a Ransomware infection. is a browser hijacker that has no intention to perform a criminal activity on your system. Basically, the browser hijackers are potentially unwanted software components that are usually uninstalled from the system of the user due to a large number of promotional content they are capable of displaying. Such programs are used to promote different websites and their products and services directly on the user’s screen during their web browsing session. This is not a malicious activity but certainly can be very irritating Online Marketing practice which can disturb the people’s normal browsing experience.

The FoundFax Malware

Browser hijackers such as FoundFax are usually included in software installation packages with other programs, most of which are distributed free of charge. The most common web locations where such software can be found are free software platforms, shareware sites, torrent sites, different automatic installation managers, spam messages and free web downloads.

It is best to avoid downloading and installing software packages from such web sources if you want to keep your browser safe from potentially unwanted programs or at least to pay close attention to the EULA and the advanced/custom setup settings.If you have already installed inside your PC, however, you are probably eager to learn how to uninstall it and how to effectively remove all the nagging pop-up ads, page-redirect prompts and banner notifications that come with it.

But the web browsing disturbance is not the only reason why you may want to get rid of such software. A program like can also be used for other invasive marketing practices, aside from the constant flow of aggressive ads. For instance, it can be scheduled to collect some general information about your online activities, your recent searches, your bookmarks or the pages you visit frequently. In this way, the program seeks to learn about the preferences of the users and their online behavior so that it can display more relevant ads to them. However, some people may find this practice as disturbing. Moreover, in most instances, this type of software only uses valuable space and system resources without providing any useful functionality and can anytime redirect you to web locations with questionable offers. Therefore, if you want to reduce the likelihood of bumping into irrelevant web content or even worse – viruses, Trojans, Ransomware and similar malware, we suggest you use the removal guide below.


Type Browser Hijacker
Danger Level Medium (nowhere near threats like Ransomware, but still a security risk)
Symptoms The screen of your main web browser may get filled with various promotional messages that interrupt your regular web surfing.
Distribution Method Browser Hijackers can often be distributed as additional components to free program bundles, or inside torrents, spam messages and freeware packages.
Detection Tool

Remove Malware

To try and remove quickly you can try this:

  1. Go to your browser’s settings and select More Tools (or Add-ons, depending on your browser).
  2. Then click on the Extensions tab.
  3. Look for the extension (as well as any other unfamiliar ones).
  4. Remove by clicking on the Thrash Bin icon next to its name.
  5. Confirm and get rid of and any other suspicious items.

If this does not work as described please follow our more detailed removal guide below.

If you have a Windows virus, continue with the guide below.

If you have a Mac virus, please use our How to remove Ads on Mac guide.

If you have an Android virus, please use our Android Malware Removal guide.

If you have an iPhone virus, please use our iPhone Virus Removal guide

Some of the steps will likely require you to exit the page. Bookmark it for later reference.

Reboot in Safe Mode (use this guide if you don’t know how to do it).


Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab (the “Details” Tab on Win 8 and 10). Try to determine which processes are dangerous.

Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:
Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at:

Scan Results

Virus Scanner Result
FoundFax.comAVG AV

After you open their folder, end the processes that are infected, then delete their folders. 

Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections.

Hold together the Start Key and R. Type appwiz.cpl –> OK.

You are now in the Control Panel. Look for suspicious entries. Uninstall it/them.

Type msconfig in the search field and hit enter. A window will pop-up:

Startup —> Uncheck entries that have “Unknown” as Manufacturer or otherwise look suspicious.

Hold the Start Key and R –  copy + paste the following and click OK:

notepad %windir%/system32/Drivers/etc/hosts

A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:

If there are suspicious IPs below “Localhost” – write to us in the comments.

Open the start menu and search for Network Connections (On Windows 10 you just write it after clicking the Windows button), press enter.

  1. Right-click on the Network Adapter you are using —> Properties —> Internet Protocol Version 4 (ICP/IP), click  Properties.
  2. The DNS line should be set to Obtain DNS server automatically. If it is not, set it yourself.
  3. Click on Advanced —> the DNS tab. Remove everything here (if there is something) —> OK.

  • After you complete this step, the threat will be gone from your browsers. Finish the next step as well or it may reappear on a system reboot.

Right click on the browser’s shortcut —> Properties.

NOTE: We are showing Google Chrome, but you can do this for Firefox and IE (or Edge).

Properties —–> Shortcut. In Target, remove everything after .exe.  Remove from Internet Explorer:

Open IE, click —–> Manage Add-ons.

Find the threat —> Disable. Go to —–> Internet Options —> change the URL to whatever you use (if hijacked) —> Apply. Remove from Firefox:

Open Firefoxclick  ——-> Add-ons —-> Extensions.

Find the adware/malware —> Remove.
FoundFax.comRemove from Chrome:

Close Chrome. Navigate to:

 C:/Users/!!!!USER NAME!!!!/AppData/Local/Google/Chrome/User Data. There is a Folder called “Default” inside:

Rename it to Backup Default. Restart Chrome.

Type Regedit in the windows search field and press Enter.

Inside, press CTRL and F together and type the threat’s Name. Right click and delete any entries you find with a similar name. If they don’t show up this way, go manually to these directories and delete/uninstall them:

  • HKEY_CURRENT_USER—-Software—–Random Directory. It could be any one of them – ask us if you can’t discern which ones are malicious.
    HKEY_CURRENT_USER—-Software—Microsoft—-Windows—CurrentVersion—Run– Random
    HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!


About the author


Lidia Howler

Lidia is a web content creator with years of experience in the cyber-security sector. She helps readers with articles on malware removal and online security. Her strive for simplicity and well-researched information provides users with easy-to-follow It-related tips and step-by-step tutorials.

Leave a Comment