“Google Customer Reward Program” Scam Removal (July 2018 Update)

Keep in mind, SpyHunter’s malware & virus scanner is free. To remove the infection, you'll need to purchase its full version. More information about SpyHunter and steps to uninstall.


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This page aims to help you remove the “Google Customer Reward Program” Scam. Our removal instructions work for Chrome, Firefox and Internet Explorer, as well as every version of Windows.

If random banners, pop-ups, blinking boxes, page redirects or other similar advertising materials have recently started to appear in your browser whenever you try to start a new online session, then you might have an adware program inside your computer. Adware is a specific software category that typically consists of apps, programs and other software components that are regarded as potentially unwanted. Now, when talking about adware, it is important to point out that this isn’t some kind of nasty malware type the likes of Trojans, Spyware or Ransomware. Most adware apps would only spam your screen with nagging ads and page redirects without really causing any actual harm to your computer. Nevertheless, the intrusive advertising materials can really get on one’s nerves and make the user’s online experience quite unpleasant. It is irrelevant what browser you normally use – Mozilla Firefox, Google Chrome, Internet Explorer as well as most other popular browsers can easily get “infiltrated” by an adware app. In fact, you might initially think that the adware on your browser is just some extension that is supposed to improve your browsing in one way or another. However, most adware programs don’t really do that – they simply spam ads on the user’s screen without really offering any actual usefulness to the customer. This is why the majority of people who get to experience the unpleasant effects of an adware on their computers would prefer to immediately get rid of the pesky software component. In this line of thinking, we need to mention the recent release of a software piece named “Google Customer Reward Program” Scam since a lot of users have made complaints about the irritating effects that this program seems to have on their browsers. Similarly to any other adware app, “Google Customer Reward Program” Scam, too, is capable of spamming highly-irritating ads onto the user’s screens as well as triggering random redirects to different websites and pages in order to generate more views for them. Again, this is all done for the purposes of the online advertising industry. The creators of this adware program earn considerable amounts of income through the ads and page-redirects generated onto the users’ screens by the pesky adware app. With this in mind, it should be clear why the advertising campaigns conducted by most such software applications tend to be overly aggressive and overwhelming. After all, the greater the numbers of ads displayed inside the user’s browser, the bigger the overall profit for the adware’s developers.

“Google Customer Reward Program” Scam Removal

If you have a Windows virus, continue with the guide below.

If you have a Mac virus, please use our How to remove Ads on Mac guide.

If you have an Android virus, please use our Android Malware Removal guide.

If you have an iPhone virus, please use our iPhone Virus Removal guide


Step1

Some of the steps will likely require you to exit the page. Bookmark it for later reference.

Reboot in Safe Mode (use this guide if you don’t know how to do it).

Step2

WARNING! READ CAREFULLY BEFORE PROCEEDING!

We get asked this a lot, so we are putting it here: Removing parasite manually may take hours and damage your system in the process. If you want a fast safe solution, we recommend SpyHunter. 

>> Click to Download Spyhunter. If you don't want this software, continue with the guide below.

Keep in mind, SpyHunter’s malware & virus scanner is free. To remove the infection, you'll need to purchase its full version. More information about SpyHunter and steps to uninstall.

Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab (the “Details” Tab on Win 8 and 10). Try to determine which processes are dangerous. 

malware-start-taskbar

Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at: https://howtoremove.guide/online-virus-scanner/




Scan Results


Virus Scanner Result
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AVG AV
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After you open their folder, end the processes that are infected, then delete their folders. 

Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections. 

Step3

Hold together the Start Key and R. Type appwiz.cpl –> OK.

appwiz

You are now in the Control Panel. Look for suspicious entries. Uninstall it/them.

Type msconfig in the search field and hit enter. A window will pop-up:

msconfig_opt

Startup —> Uncheck entries that have “Unknown” as Manufacturer or otherwise look suspicious.

Step4

Hold the Start Key and R –  copy + paste the following and click OK:

notepad %windir%/system32/Drivers/etc/hosts

A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:

hosts_opt (1)

If there are suspicious IPs below “Localhost” – write to us in the comments.

Open the start menu and search for Network Connections (On Windows 10 you just write it after clicking the Windows button), press enter.

  1. Right-click on the Network Adapter you are using —> Properties —> Internet Protocol Version 4 (ICP/IP), click  Properties.
  2. The DNS line should be set to Obtain DNS server automatically. If it is not, set it yourself.
  3. Click on Advanced —> the DNS tab. Remove everything here (if there is something) —> OK.

DNS

Step5

  • After you complete this step, the threat will be gone from your browsers. Finish the next step as well or it may reappear on a system reboot.

Right click on the browser’s shortcut —> Properties.

NOTE: We are showing Google Chrome, but you can do this for Firefox and IE (or Edge).

browser-hijacker-taskbar-properties

Properties —–> Shortcut. In Target, remove everything after .exe.

ie9-10_512x512  Remove “Google Customer Reward Program” Scam from Internet Explorer:

Open IE, click  IE GEAR —–> Manage Add-ons.

pic 3

Find the threat —> Disable. Go to IE GEAR —–> Internet Options —> change the URL to whatever you use (if hijacked) —> Apply.

firefox-512 Remove “Google Customer Reward Program” Scam from Firefox:

Open Firefoxclick  mozilla menu  ——-> Add-ons —-> Extensions.

pic 6

Find the adware/malware —> Remove.
chrome-logo-transparent-backgroundRemove “Google Customer Reward Program” Scam from Chrome:

Close Chrome. Navigate to:

 C:/Users/!!!!USER NAME!!!!/AppData/Local/Google/Chrome/User Data. There is a Folder called “Default” inside:

Rename the Folder to Backup Default

Rename it to Backup Default. Restart Chrome.

Step6

WARNING!
To remove parasite, you may have to meddle with system files and registries. Making a mistake and deleting the wrong thing may damage your system.
Avoid this by using SpyHunter - a professional Parasite removal tool.

Keep in mind, SpyHunter’s malware & virus scanner is free. To remove the infection, you'll need to purchase its full version. More information about SpyHunter and steps to uninstall.

Type Regedit in the windows search field and press Enter.

Inside, press CTRL and F together and type the threat’s Name. Right click and delete any entries you find with a similar name. If they don’t show up this way, go manually to these directories and delete/uninstall them:

  • HKEY_CURRENT_USER—-Software—–Random Directory. It could be any one of them – ask us if you can’t discern which ones are malicious.
    HKEY_CURRENT_USER—-Software—Microsoft—-Windows—CurrentVersion—Run– Random
    HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!

Is “Google Customer Reward Program” Scam a real security threat?

In the start of this write-up, we made it clear that apps like “Google Customer Reward Program” Scam are not real viruses – they aren’t as dangerous as, say, Ransomware or Spyware virus programs. However. You must still be cautious while dealing with any program that belongs to the adware group mainly due to the uncontrolled nature of the ads displayed by such software pieces. It is perfectly possible that some of the banners, blinking boxes or pop-ups that get displayed in your browser could be unreliable, fake or maybe even hazardous. This means that if you click on an adware-generated ad, you risk landing on different questionable web locations that might put your computer’s system at risk. You surely wouldn’t want this to happen which is why we believe that it is best if you make sure to get rid of the adware and, in the meanwhile, keep away from the advertising contents that it puts on your screen. In order to learn how to get rid of the pesky “Google Customer Reward Program” Scam, we suggest that you have a closer look at the removal guide for adware that we have posted on this page. If you have “Google Customer Reward Program” Scam on your machine and would like to have it removed, simply follow the instructions from the removal guide and you should have no problem uninstalling the undesirable piece of software from your machine.

How you should install new software

In order to keep away from ad-generating software in the future, you should, among other things, be cautious with the installation of new programs. Every time you launch a new setup wizard, make sure to check all of its settings and options and see if there aren’t any optional installs added to the main program as bonus components since a lot of adware programs get distributed in this way. In case anything catches your attention as potentially unwanted, make sure you uncheck it before you launch the installation of the main software piece. That way, you’d leave out the potentially undesirable bundled application and only get the program that you actually want installed on your computer.

SUMMARY:

Name “Google Customer Reward Program” Scam
Type  Adware/Browser Hijacker
Danger Level Medium (nowhere near threats like Ransomware, but still a security risk)
Symptoms  Nagging ads, banners, box messages and page redirects in your browser are the most common symptoms.
Distribution Method Malvertising, deceitful spam links, misleading messages, bundling, pirated software, etc.
Detection Tool We generally recommend SpyHunter or a similar anti-malware program that is updated daily.