Hello, New User “Virus” Pop Up Removal

Parasite may reinstall itself multiple times if you don't delete its core files. We recommend downloading SpyHunter to scan for malicious programs installed with it. This may save you hours and cut down your time to about 15 minutes. 

Download SpyHunter Anti-Malware

More information on SpyHunter, steps to uninstallEULAThreat Assessment Criteria, and Privacy Policy.

This page aims to help you remove the Hello New User “Virus” Pop Up. These Hello New User “Virus” removal instructions work for Chrome, Firefox and Internet Explorer. It has been widely reported that the Hello New User pop up is related to DNS Unlocker.

Dear Reader,

Thank you for visiting our page! You might be interested in the following article because you have recently been disturbed by the appearance of a great number of ads while you have simply been trying to surf the web. The information we are about to give you below will be extremely useful to you, as it will provide you with the most important characteristic details about the program that has been irritating you – the Hello New User “Virus”. What’s even more helpful – we have prepared a removal guide to set your PC free of this annoying piece of software.

The "hello, new user" pop up "virus"

The “hello, new user” pop up “virus”

Hello New User – origin, typical behavior and potential unpleasant side effects

The program currently disturbing your browsing is categorized as Adware. Adware-type products are experts at showing numerous ads in various sizes and shapes. This is exactly your case. Generating ads, though, is practically everywhere and is a legitimate way of promoting products and services. However, when the ads become too many, the users could become too irritated. Actually, the Hello New User “Virus” Pop Up has never wanted to make any user angry, it is just programmed to display as many pop-ups and banners as it is able to. Those popping up ads are used as an instrument of increasing the profits of their developers. Each produced ad, despite its type – a banner, a pop-up, a new browser tab, makes a contribution to the income of the programmer it was created by.

Although the Hello New User “Virus” is fully capable of compromising your surfing experience, it has NEVER been able to do anything malicious. Stealing info, copying and selling account and banking credentials, destroying or encoding data – none of those dishonest practices are among Adware’s priorities, as opposed to malware and viruses. What might raise some concerns is the way such ad-generating programs are spread around. Generally, the most regularly used distribution method remains the so-called software bundling. Some developers mix the programs they create with Adware-based ones in order to be able to spread their software for free, but still get some money out of that. However, in case you don’t choose the Advanced setting of the given installation wizard, you will probably end up overwhelmed by various ads. No other option of the installer can give you such detailed information about the content of a given bundle as that one. Make it your only choice. Other possible means of spreading Hello New User might be spam emails, torrents, shareware websites, web pages with streaming movies. More likely however, it will exhibit the same nature of DNS Unlocker. This specific adware agent has been reported numerous times to be nigh impossible to delete.

Does Adware do anything shady?

To be completely precise, it does have some rather questionable habits, because of which some experts have described it as potentially unwanted software. To give an illustration of such a possibly shady activity, we will discuss the method Hello New User uses to adjust its advertisement campaign to your preferences. What this version of Adware does is keep track of the places on the web you regularly visit in order to be aware of your tastes. Once it has defined them, the program starts producing only pop-ups and banners that are related to your personal search requests. Some users might find this Adware feature considerably alarming.

One more negative aspect of Hello New User might be the probable slowdown your system could experience.  Despite the possibility, if your system resources are great, you might not notice any sluggish performance. Also, there may be the slight chance of being redirected by some of the appearing ads to places on the Internet, which might not be safe at all and may contain even the worst kind of virus – Ransomware.

It is always simpler to avoid an issue than to solve it later

When we talk about Adware and its versions, you should know that such marketing tools depend on your innocence. The more naively you behave when it comes to cyber security, the more threats and annoyances you are likely to encounter. First of all – the installation process of any software is essential for its functionality and behavior. Do it correctly with the Advanced option. Note that this feature might have other names: Custom; Customized. Secondly, it is very important to have an anti-malware tool you can rely on. Do research and choose the best one according to your needs. And last but not least, download software only from trusted webpages.

Let’s remove Hello New User

Our uninstallation guide will come in handy in removing Hello New User; follow the steps closely and you shouldn’t come across any trouble with the removal process. Good luck!


Name “Hello New User” (related to DNS Unlocker)
Type  Adware
Danger Level Medium (nowhere near threats like Ransomware, but still a security risk)
Symptoms  Many ads in various forms compromising your browsing. Possibly sluggish system performance.
Distribution Method By software bundling – mingled with other programs; possibly by torrents, spam letters, shareware.
Detection Tool Hello New User may be difficult to track down. Use SpyHunter – a professional parasite scanner – to make sure you find all files related to the infection.

Keep in mind, SpyHunter’s malware detection tool is free. To remove the infection, you’ll need to purchase the full version.
More information about SpyHunter and steps to uninstall.

Remove Hello New User “Virus”



Reboot in Safe Mode (use this guide if you don’t know how to do it).

This was the first preparation.


To remove parasite on your own, you may have to meddle with system files and registries. If you were to do this, you need to be extremely careful, because you may damage your system.

If you want to avoid the risk, we recommend downloading SpyHunter
a professional malware removal tool.

More information on SpyHunter, steps to uninstallEULAThreat Assessment Criteria, and Privacy Policy.

Reveal All Hidden Files and Folders.

  • Do not skip this  – “Hello New User” may have hidden some of its files.

Hold together the Start Key and R. Type appwiz.cpl –> OK.


You are now in the Control Panel. Look for suspicious entries. Uninstall it/them.

Type msconfig in the search field and hit enter. A window will pop-up:


Startup —> Uncheck entries that have “Unknown” as Manufacturer or otherwise look suspicious.

  • Remember this step – if you have reason to believe a bigger threat (like ransomware) is on your PC, check everything here.


Open the start menu and search for Network Connections (On Windows 10 you just write it after clicking the Windows button), press enter.

  1. Right-click on the Network Adapter you are using —> Properties —> Internet Protocol Version 4 (ICP/IP), click  Properties.
  2. The DNS line should be set to Obtain DNS server automatically. If it is not, set it yourself.
  3. Click on Advanced —> the DNS tab. Remove everything here (if there is something) —> OK.



Right click on the browser’s shortcut —> Properties.

NOTE: We are showing Google Chrome, but you can do this for Firefox and IE (or Edge).


Properties —–> Shortcut. In Target, remove everything after .exe.

ie9-10_512x512  Remove Hello New User from Internet Explorer:

Open IE, click  IE GEAR —–> Manage Add-ons.

pic 3

Find the threat —> Disable. Go to IE GEAR —–> Internet Options —> change the URL to whatever you use (if hijacked) —> Apply.

firefox-512 Remove Hello New User from Firefox:

Open Firefoxclick  mozilla menu  ——-> Add-ons —-> Extensions.

pic 6

Find the adware/malware —> Remove.
chrome-logo-transparent-backgroundRemove Hello New User from Chrome:

Close Chrome. Navigate to:

 C:/Users/!!!!USER NAME!!!!/AppData/Local/Google/Chrome/User Data. There is a Folder called “Default” inside:

Rename the Folder to Backup Default

Rename it to Backup Default. Restart Chrome.

  • At this point the threat is gone from Chrome, but complete the entire guide or it may reappear on a system reboot.


Press CTRL + SHIFT + ESC simultaneously. Go to the Processes Tab. Try to determine which ones are dangerous. Google them or ask us in the comments.


We get asked this a lot, so we are putting it here: Removing parasite manually may take hours and damage your system in the process. We recommend downloading SpyHunter to see if it can detect parasite files for you.

Right click on each of the problematic processes separately and select Open File LocationEnd the process after you open the folder, then delete the directories you were sent to.



Type Regedit in the windows search field and press Enter.

Inside, press CTRL and F together and type the threat’s Name. Right click and delete any entries you find with a similar name. If they don’t show this way, go manually to these directories and delete/uninstall them:

  • HKEY_CURRENT_USER—-Software—–Random Directory. It could be any one of them – ask us if you can’t discern which ones are malicious.
    HKEY_CURRENT_USER—-Software—Microsoft—-Windows—CurrentVersion—Run– Random
    HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random

Remember to leave us a comment if you run into any trouble!


  • Hey Marc,
    if you do the steps correctly, you can be sure that you have removed the threat. Can you be more specific which removal tool doesn’t work ?

Leave a Comment