[email protected]

[email protected]

If [email protected] has made its presence known on your PC, then you have been infected by one of the latest ransomware variants. [email protected] is sophisticated malicious code that requires a cautious approach.


The hacker group will tell you in the .txt file to write to them on [email protected] so they can give you decryption software.

[email protected] falls into the category of file-encrypting ransomware, which is by far the most devastating kind. Unfortunately, as a result of attacks of this kind, users may end up permanently losing access to critical information. This, in turn, could lead to severe financial losses as well, especially if the files lost to the encryption were of professional value.

Hopefully, this won’t be the case for you. And we have suggested several options that don’t involve paying some anonymous criminals money in order to have your data restored to its original state. We cannot promise, however, that they will all be effective in your case, because all such cases are unique in their own ways. But it is certainly worth trying before you choose to resort to the ransom payment.

Important note: be sure to first follow the steps provided in the first part of the removal guide below. It is essential that you remove [email protected] from your computer before you attempt to recover your files, because otherwise any such attempts will simply be rendered futile.

[email protected]

Normally, variants like the [email protected] virus act in complete stealth and it’s almost impossible to detect them while they’re at work. This is in part what makes the [email protected] virus so dangerous.


[email protected] is placed in a .txt file in order to contact the group of hackers responsible for the encryption of your files.

Furthermore, most antivirus programs prove to be quite useless in the face of ransomware variants such as [email protected] This is because, for the most part, the encryption applied by such malware doesn’t trigger a response from antivirus software. And that, in turn, is due to the simple fact that encryption is not in and of itself a malicious or harmful process. If anything, it’s actually a very useful and necessary thing that we rely on pretty much every day whilst we’re using the internet. It allows our online financial transactions, correspondence and other sensitive information to remain secure and safe from prying eyes. If it were to prompt a reaction from our security software all the time, we’d never get anything done.

The [email protected] file encryption

The [email protected] file encryption is a tedious process that can often also be very time-consuming. The [email protected] file encryption may sometimes cause a significant system slowdown which is the only symptom users can expect to experience.

And the leading sources of ransomware like [email protected] are spam messages and malicious online ads. In regards to the latter, these are easiest to avoid by simply not interacting with any forms of online advertising that you may come across online. There’s no way to tell a malicious ad apart from a safe one, therefore it’s best to just not risk it.

And as far as spam goes, here you might need to engage your discerning abilities a little more. But all in all, the general rule is to not interact with messages that come from unfamiliar senders, especially those trying to persuade you to open a link, enter a password or download some attached file.



Name [email protected]
Type Ransomware
Danger Level High (Ransomware is by far the worst threat you can encounter)
Symptoms Very few and unnoticeable ones before the ransom notification comes up.
Distribution Method From fake ads and fake system requests to spam emails and contagious web pages.
Data Recovery Tool [banner_table_recovery]
Detection Tool

Not Available

[email protected] Removal


Some of the steps will likely require you to exit the page. Bookmark it for later reference.

Reboot in Safe Mode (use this guide if you don’t know how to do it).



Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab. Try to determine which processes are dangerous. 


Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at: https://howtoremove.guide/online-virus-scanner/

Scan Results

Virus Scanner Result
Helpdatarestore@firemail.ccAVG AV

After you open their folder, end the processes that are infected, then delete their folders. 

Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections.


Hold the Start Key and R –  copy + paste the following and click OK:

notepad %windir%/system32/Drivers/etc/hosts

A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:


If there are suspicious IPs below “Localhost” – write to us in the comments.

Type msconfig in the search field and hit enter. A window will pop-up:


Go in Startup —> Uncheck entries that have “Unknown” as Manufacturer.

  • Please note that ransomware may even include a fake Manufacturer name to its process. Make sure you check out every process here is legitimate.


Type Regedit in the windows search field and press EnterOnce inside, press CTRL and F together and type the virus’s Name. 

Search for the ransomware  in your registries and delete the entries. Be extremely careful –  you can damage your system if you delete entries not related to the ransomware.

Type each of the following in the Windows Search Field:

  1. %AppData%
  2. %LocalAppData%
  3. %ProgramData%
  4. %WinDir%
  5. %Temp%

Delete everything in Temp. The rest just check out for anything recently added. Remember to leave us a comment if you run into any trouble!


How to Decrypt [email protected] files

We have a comprehensive (and daily updated) guide on how to decrypt your files. Check it out here.

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!


About the author


Violet George

Violet is an active writer with a passion for all things cyber security. She enjoys helping victims of computer virus infections remove them and successfully deal with the aftermath of the attacks. But most importantly, Violet makes it her priority to spend time educating people on privacy issues and maintaining the safety of their computers. It is her firm belief that by spreading this information, she can empower web users to effectively protect their personal data and their devices from hackers and cybercriminals.


  • my files are encrypted whit mado virus. and i have important files. what should i do, i ran the recommended programs to remove the ransomware. but the files are encrypted. please help!

    • Hello sean, the removal programs can only help you delete the virus inside your PC, it cannot help you recover your files, you will have to wait for a working decryption tool to be released for that specific file extension.

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