This page aims to help you remove the Trustedsurf.com “Virus.” The Trustedsurf.com home page removal guide works with Chrome, Firefox and Internet Explorer, as well as every version of Windows. But, before we go into the removal process, it is good to have an idea of what you are dealing with. Bear in mind that although the Trustedsurf.com .com homepage is commonly believed to be a virus, it is not. PC viruses can potentially cause a lot more damage to your PC than what is described here. Although we call Trustedsurf.com “virus”, we only do it for expediency in order to not confuse our readers before we explain what it actually is.
What is the Trustedsurf.com “Virus”?
Trustedsurf.com is an browser hijacker. It is a non-malicious piece of programming code that seeks to provide you with information in the form of advertisements. Do note that browser hijacker and virus are very different. A virus is a piece of programming code that is harmful – it is programmed to inflict damage to you and your computer. According to this definition, browser hijacker may seem harmless and hence, not necessary to remove. However, if you do have the Trustedsurf.com “Virus” homepage on your computer, it is still recommended for you to remove it.
Why should I remove the Trustedsurf.com “Virus”?
This seemingly harmless browser hijacker can actually cause a lot of unwarranted trouble. It is programmed in such a way that it is able to track your browsing patterns and history, favorites and bookmarks. After gathering these information, it will, then, generate convincing and tempting ads for your viewing. These ads may appear in the form of banners, pop-up ads and boxes or even as a separate window. It may be displaying coupons or deals of items that you are inclined towards purchasing. Regardless of the form that these ads take, do not click on them. If you do happen to click on these ads, you will be directed to sites that are of no value to you. These sites may be previous webpages that you have visited where the “deals” can be found. As these are sites that can be found in your browsing history, re-accessing these sites will not value-add in any way, and thus will only be a waste of time. Alternatively, these sites might be one of the many pay-per-click sites that will allow the creators to earn some money when you access these pages. Worst case scenario, these sites might be those that acts as a portal that allows other browser hijacker to gain access into your computer. Hence, you can see that clicking on the ads and accessing the sites is, in no way, beneficial to you.
How do I get Trustedsurf.com in the first place?
It is always good to know how you got infected the first time round, to be able to avoid being infected again.
One of the most common ways in which people get infected is via the many free and illegal program downloads that are readily available on the Internet. This is achieved through a process called bundling. Through bundling, this browser hijacker is being combined with the program together as a set. Thus, when people download said program, the browser hijacker gets downloaded along with it,, without the knowledge of the user. However, know that this browser hijacker is unable to function without it being installed. Therefore, it is crucial for you to take extra caution and be diligent when it comes to the installation process.
During installation of the program, instead of attempting to save time and opting for the “Automatic Installation” option, go, instead, for the “Custom Installation”. Though it might take a few minutes, trust me, it is worth the hassle that ensues otherwise (like having to remove the browser hijacker separately after). During the custom installation, there will be a step where you are able to see a list of the files and folders that are to be installed onto your computer. This is the part that you should be careful and diligent about: look carefully through the names and uncheck any that seems unfamiliar to you. You can always reinstall any missing files, if needed, later on, but that, usually, will not be the case.
|Symptoms||Your home page and search engine are changed to Trustedsurf.com ; random ads and redirects open on each new tab.|
|Distribution Method||Free software bundles and unsafe installations from third parties.|
|Detection Tool||Browser Hijackers may be difficult to track down. Use SpyHunter – a professional parasite scanner – to make sure you find all files related to the infection.|
Readers are interested in:
Reboot in Safe Mode (use this guide if you don’t know how to do it).
Files put in your system by Trustedsurf.com can be impossible to delete.Activate Safe mode to counteract that.
- You must reveal all Hidden Files and Folders in case Trustedsurf.com is using this to conceal itself from you.
Hold together the Start Key and R. Type appwiz.cpl –> OK.
You’re now viewing a extensive list, which has pretty much all programs installed on your PC. Browse through it and delete anything that looks suspicious. It’s quite possible that a trapped confirmation window such as the one just below might appear. Pick the choice that does not lead to anything installed on your PC.
Type msconfig in the search field and hit enter. A window will pop-up:
Startup —> Uncheck entries that have “Unknown” as Manufacturer.
Hold the Start Key and R – copy + paste the following and click OK:
A text file called hosts will open. In case your computer is hacked you’ll notice a group of IPs towards the bottom. Check out the picture below as an idea.
If there are suspicious IPs below “Localhost” – write to us in the comments.
Right click on the browser’s shortcut —> Properties.
NOTE: We are showing Google Chrome, but you can do this for Firefox and IE (or Edge).
Properties –> Shortcut. In Target, remove everything after .exe.
Remove Trustedsurf.com from Internet Explorer:
Open IE, click –> Manage Add-ons.
Find the suspicious entry —> Disable. Go to –> Internet Options —> change the URL to whatever you use (if hijacked) —> Apply.
Remove Trustedsurf.com from Firefox:
Open Firefox, click —> Add-ons —-> Extensions.
Find the threat —> Remove.
Remove Trustedsurf.com from Chrome:
Close Chrome. Navigate to:
C:/Users/!!!!USER NAME!!!!/AppData/Local/Google/Chrome/User Data. There is a Folder called “Default” inside:
Rename it to Backup Default. Restart Chrome.
- At this point your problem is gone from Chrome, but complete the entire guide or it may reappear on a system reboot.
Press CTRL + SHIFT + ESC simultaneously. Go to the Processes Tab. Try to determine which ones are malicious or otherwise not supposed to be there. Google them or ask us in the comments.
WARNING! READ CAREFULLY BEFORE PROCEEDING!
Right click on each of the suspicious processes separately and select Open File Location. End the process after you open the folder, then delete the directories you were sent to.
Type Regedit in the windows search field and press Enter.
You are now seeing the Windows registry. If you want to locate the infected entries press CTRL+F at the same time , then write the name of the browser hijacker, then search for the corresponding strings. Every entry that pops up must be immediately deleted by right-clicking on it. In case that fails to work find it manually in the directories and get rid of it from there.
- HKEY_CURRENT_USER—-Software—–Random Directory. It could be any one of them – ask us if you can’t discern which ones are malicious.
HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random
Remember to leave us a comment if you run into any trouble!