Remove the Spam Scam

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In this post, we will go over a recently reported spam scheme known as the scam. This is a typical example of a phishing scam – the user receives a spam message that is disguised as a letter from Apple, or from some other respected company or organization. The message is supposed to lure the user into opening a certain link that redirects to a phishing page. Such phishing pages are designed to have the exact same look and feel like the site they are supposed to mimic. Usually, the page would require you to fill in some personal data like banking numbers, passwords, etc., under the premise that your account info needs to be updated or that your account has been blocked and you need to unblock it by providing the required personal details.

Of course, the end goal of the hackers behind such scams is to get their hands on your information, and to later use it for identity theft, money extortion, blackmailing, and more.

The spam scam

To avoid the spam scam, you can test the questionable link. Hover your mouse over the link but do not click on it! After a second or two, the URL to which the link redirect should become visible. If the URL address isn’t the one of Apple’s official site (or of the site of the company that has supposedly sent you the message), do not open it – the email is almost certainly a scam!

The Scam

Another reliable indication that an email letter is related to a phishing spam scheme is if the sender refers to you by your email’s username, and not by your real name. Sites like Apple’s official site keep records of each user’s actual names, and would always refer to you by that name – scammers like the ones behind the spam won’t.

 A third sign that you are most likely dealing with a scammer is the fact that an email letter requires you to provide personal info. Apple would never do that – if they want you to give them some verification info, they would do that inside their own site, and not via an email letter.

Ensuring your system stays safe

Usually, if you didn’t click on the link or didn’t provide any personal info on the phishing page, you don’t really need to do anything aside from deleting the spam e-mail. However, since there are all kinds of sneaky software components that may be related to spam schemes such as the, it’s still advisable to check your system and make sure there isn’t anything hazardous in it. If you use the guide offered below, you should be able to clean your machine from any potential hazards that may have something to do with the scam. It is especially important to check your system if you have clicked on any of the links or file attachments that may have been added to the spam emails.

Remove the Spam Scam


The first thing you need to do is to Quit Safari (if it is opened). If you have trouble closing it normally, you may need to Force Quit Safari:

You can choose the Apple menu and click on Force Quit.

Alternatively you can simultaneously press (the Command key situated next to the space bar), Option (the key right next to it) and Escape (the key located at the upper left corner of your keyboard).

If you have done it right a dialog box titled Force Quit Applications will open up.

In this new dialog window select Safari, then press the Force Quit button, then confirm with Force Quit again.

Close the dialog box/window.



Start Activity Monitor by opening up Finder, then proceed to activity-monitor

Once there, look at all the processes: if you believe any of them are hijacking your results, or are part of the problem, highlight the process with your mouse, then click the “i” button at the top. This will open up the following box:


Now click on Sample at the bottom:


Do this for all processes you believe are part of the threat, and run any suspicious files in our online virus scanner, then delete the malicious files:

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Virus Scanner Result


The next step is to safely launch Safari again. Press and hold the Shift key while relaunching Safari. This will prevent Safari’s previously opened pages from loading again. Once Safari is opened up, you can release the Shift key.

On the off chance that you are still having trouble with scripts interrupting the closing of unwanted pages in Safari, you may need to take some additional measures.

First, Force Quit Safari again.

Now if you are using a Wi-Fi connection turn it off by selecting Wi-Fi off in you Mac’s Menu. If you are using a cable internet (Ethernet connection), disconnect the Ethernet cable.


Re-Launch Safari but don’t forget to press and hold the Shift button while doing it, so no previous pages can be opened up. Now, Click on Preferences in the Safari menu,

Preferences in Safari

and then again on the Extensions tab,

extensions in safari

Select and Uninstall any extensions that you don’t recognize by clicking on the Uninstall button. If you are not sure and don’t want to take any risks you can safely uninstall all extensions, none are required for normal system operation.

The threat has likely infected all of your browsers. The instructions below need to be applied for all browsers you are using.

Again select Preferences in the Safari Menu, but this time click on the Privacy tab,
Privacy in Safari

Now click on Remove All Website Data, confirm with Remove Now. Keep in mind that after you do this all stored website data will be deleted. You will need to sign-in again for all websites that require any form of authentication.

Still in the Preferences menu, hit the General tab

General Tab in Safari

Check if your Homepage is the one you have selected, if not change it to whatever you prefer.
Default Home Page

Select the History menu this time, and click on Clear History. This way you will prevent accidentally opening a problematic web page again.

firefox-512 How to Remove From Firefox in OSX:

Open Firefoxclick on mozilla menu (top right) ——-> Add-onsHit Extensions next.

pic 6

The problem should be lurking somewhere around here –  Remove it. Then Refresh Your Firefox Settings.

chrome-logo-transparent-backgroundHow to Remove From Chrome in OSX:

 Start Chrome, click chrome menu icon —–>More Tools —–> Extensions. There,  find the malware and  select  chrome-trash-icon.

pic 8

 Click chrome menu icon again, and proceed to Settings —> Search, the fourth tab, select Manage Search Engines.  Delete everything but the search engines you normally use. After that Reset Your Chrome Settings.

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!

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