This article aims to help users remove Instant Support virus from Chrome, Firefox, Internet Explorer and Safari, as well as their respective system.
Instant Support is an Adware application, which is a type of virus. It works by creating advertisements and flooding your browser with them. They can be presented in the form of pop-up windows, banners, maybe even new pages and as random words turned into hyperlinks. The Ads will usually advertise for sites you may have visited recently and for items you were interested in.
The reason Instant Support virus is able to do that is because it reads into your browser’s history and past search queries. Yes, this is very dangerous and also extremely suspicious as nothing is preventing the virus from sending that data back to it’s creator – thus violating your online privacy. It could even send your passwords and log-in details for important institutions like online banking. These are of course encrypted, but it’s best to get rid of Instant Support as soon as possible and then change your passwords.
What other harm can come out of Instant Support
While you have the Instant Support virus on your computer you’ll be seeing Ads whenever you load an internet page. This means double the work for your CPU, resulting in general slowdown for your computer. This could get even worse if you are using a limited internet or one with slow download speed like hotel Wi-Fi.
Worse Instant Support will also try to install viruses or scam programs on your computer. This will be presented as offers for free software downloads. Remember that Instant Support is not shy about generating fake messages about non-existing problems with your computer in order to scare you into downloading an anti-virus or PC registry optimizing program in this way. It could also mask the virus as a missing plug-in or maybe some codec or video player that you supposedly require in order to view movies online. It’s best if you simply ignore Instant Support and its offers until you get rid of it – otherwise you might end up with even more viruses for removal.
Before you dive into the removal guide there is one important thing you should be aware of. There are multiple versions of Instant Support virus in existence, because whoever created Instant Support likes to update it and make it harder to get rid of with every new iteration. We’ve written our article so it can remove even the latest known versions of Instant Support, but if your PC has been infected by an older one some of these steps may not be necessary.
Proceed with Step 1 and carefully read and perform every step. If at any point you do not see Instant Support in the list to remove as described here don’t worry and just move on to the next step, because you likely didn’t need the previous one as explained above.
|Danger Level||Medium. The ads will quickly turn into a nuisance and there are legitimate concerns about the safety of your private data.|
|Symptoms||Reduced performance, increased loading times, pop-up Ads.|
|Distribution Method||E-mail attachment, downloaded compromised file vie torrent or file sharing website.|
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Instant Support “Virus” Removal
If you are a Windows user, continue with the guide below.
If you are a Mac user, please use our How to remove Ads on Mac guide.
If you are an Android user, please use our Android Malware Removal guide.
Some of the steps will likely require you to exit the page. Bookmark it for later reference.
Reboot in Safe Mode (use this guide if you don’t know how to do it).
WARNING! READ CAREFULLY BEFORE PROCEEDING!
Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab (the “Details” Tab on Win 8 and 10). Try to determine which processes are dangerous.
Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:
This scanner is free and will always remain free for our website's users. You can find its full-page version at: https://howtoremove.guide/online-virus-scanner/
After you open their folder, end the processes that are infected, then delete their folders.
Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections.
Hold together the Start Key and R. Type appwiz.cpl –> OK.
You are now in the Control Panel. Look for suspicious entries. Uninstall it/them.
Type msconfig in the search field and hit enter. A window will pop-up:
Startup —> Uncheck entries that have “Unknown” as Manufacturer or otherwise look suspicious.
Hold the Start Key and R – copy + paste the following and click OK:
A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:
If there are suspicious IPs below “Localhost” – write to us in the comments.
Open the start menu and search for Network Connections (On Windows 10 you just write it after clicking the Windows button), press enter.
- Right-click on the Network Adapter you are using —> Properties —> Internet Protocol Version 4 (ICP/IP), click Properties.
- The DNS line should be set to Obtain DNS server automatically. If it is not, set it yourself.
- Click on Advanced —> the DNS tab. Remove everything here (if there is something) —> OK.
- After you complete this step, the threat will be gone from your browsers. Finish the next step as well or it may reappear on a system reboot.
Right click on the browser’s shortcut —> Properties.
NOTE: We are showing Google Chrome, but you can do this for Firefox and IE (or Edge).
Properties —–> Shortcut. In Target, remove everything after .exe.
Remove Instant Support from Internet Explorer:
Open IE, click —–> Manage Add-ons.
Find the threat —> Disable. Go to —–> Internet Options —> change the URL to whatever you use (if hijacked) —> Apply.
Remove Instant Support from Firefox:
Open Firefox, click ——-> Add-ons —-> Extensions.
Find the adware/malware —> Remove.
Remove Instant Support from Chrome:
Close Chrome. Navigate to:
C:/Users/!!!!USER NAME!!!!/AppData/Local/Google/Chrome/User Data. There is a Folder called “Default” inside:
Rename it to Backup Default. Restart Chrome.
Type Regedit in the windows search field and press Enter.
Inside, press CTRL and F together and type the threat’s Name. Right click and delete any entries you find with a similar name. If they don’t show up this way, go manually to these directories and delete/uninstall them:
- HKEY_CURRENT_USER—-Software—–Random Directory. It could be any one of them – ask us if you can’t discern which ones are malicious.
HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random
If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!