This page aims to help you remove MergeDocsOnline. Our removal instructions work for Chrome, Firefox and Internet Explorer, as well as every version of Windows.
If you are on this page due to a recent infection with a program called MergeDocsOnline, you are likely experiencing a handful of very common symptoms in these situations. For example, these include a change in your Chrome, Firefox or other browser’s default search engine or homepage. Other oddities are frequent page redirects that take place out of the blue, just as you’re browsing a certain page or trying to navigate to another one. On top of that, your screen may be covered with loads of box messages, banners, popups may appear every now and then, but far more often than before, too. And all of this is sure to be accompanied by equal amounts of irritation. Especially if you have already tried more than just once to reset your browser settings and delete MergeDocsOnline, you can be very frustrated by now. But luckily, you won’t have to put up with all of this for much longer. Below this article you will find a detailed removal guide, with the help of which you will be able to locate and delete this pesky program. Alternatively, you can also use our removal tool, which will do all the work for you in just a matter of minutes.
What is MergeDocsOnline? How did I get infected?
The program you are currently dealing with is what’s known as a browser hijacker. It’s only one of many other pieces of programming of its type. Its purpose is advertising and promoting various products, services, websites, etc. That’s why you are constantly subjected to the wild display of colorful online ads, and that’s also why your usual homepage and default search engine were replaced with new ones. That’s also how the software category of browser hijackers got its name. With that said, most of the time programs of this type are harmless and even fully legal. Yet nevertheless they get dubbed as viruses and that often gets people to panic, thinking they’ve been infected by something dangerous.
If you are a Windows user, continue with the guide below.
If you are a Mac user, please use our How to remove Ads on Mac guide.
If you are an Android user, please use our Android Malware Removal guide.
Some of the steps will likely require you to exit the page. Bookmark it for later reference.
Reboot in Safe Mode (use this guide if you don’t know how to do it).
WARNING! READ CAREFULLY BEFORE PROCEEDING!
Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab (the “Details” Tab on Win 8 and 10). Try to determine which processes are dangerous.
Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:
This scanner is free and will always remain free for our website's users. You can find its full-page version at: https://howtoremove.guide/online-virus-scanner/
After you open their folder, end the processes that are infected, then delete their folders.
Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections.
Hold together the Start Key and R. Type appwiz.cpl –> OK.
You are now in the Control Panel. Look for suspicious entries. Uninstall it/them.
Type msconfig in the search field and hit enter. A window will pop-up:
Startup —> Uncheck entries that have “Unknown” as Manufacturer or otherwise look suspicious.
Hold the Start Key and R – copy + paste the following and click OK:
A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:
If there are suspicious IPs below “Localhost” – write to us in the comments.
Open the start menu and search for Network Connections (On Windows 10 you just write it after clicking the Windows button), press enter.
- Right-click on the Network Adapter you are using —> Properties —> Internet Protocol Version 4 (ICP/IP), click Properties.
- The DNS line should be set to Obtain DNS server automatically. If it is not, set it yourself.
- Click on Advanced —> the DNS tab. Remove everything here (if there is something) —> OK.
- After you complete this step, the threat will be gone from your browsers. Finish the next step as well or it may reappear on a system reboot.
Right click on the browser’s shortcut —> Properties.
NOTE: We are showing Google Chrome, but you can do this for Firefox and IE (or Edge).
Properties —–> Shortcut. In Target, remove everything after .exe.
Remove MergeDocsOnline from Internet Explorer:
Open IE, click —–> Manage Add-ons.
Find the threat —> Disable. Go to —–> Internet Options —> change the URL to whatever you use (if hijacked) —> Apply.
Remove MergeDocsOnline from Firefox:
Open Firefox, click ——-> Add-ons —-> Extensions.
Find the adware/malware —> Remove.
Remove MergeDocsOnline from Chrome:
Close Chrome. Navigate to:
C:/Users/!!!!USER NAME!!!!/AppData/Local/Google/Chrome/User Data. There is a Folder called “Default” inside:
Rename it to Backup Default. Restart Chrome.
Type Regedit in the windows search field and press Enter.
Inside, press CTRL and F together and type the threat’s Name. Right click and delete any entries you find with a similar name. If they don’t show up this way, go manually to these directories and delete/uninstall them:
- HKEY_CURRENT_USER—-Software—–Random Directory. It could be any one of them – ask us if you can’t discern which ones are malicious.
HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random
If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!
However, MergeDocsOnline is not a virus, but it can certainly be very annoying and even cause some unwanted effects, and we’re not even talking about all the ads. Browser hijackers are often categorized as potentially unwanted programs, because though they don’t aim to cause damage, they aren’t of any particular use to the end user. Instead, software of this type just tends to be using your computer’s resources to run its processes in the background. And these processes also include activities known as traffic data collection. Basically this means that MergeDocsOnline (or other browser hijacker) could be examining your browsing history and using it to optimize its advertising strategies, based on each separate individual.
Other rather questionable and even risky things that a program of this type could do include modifying certain registry files on your computer. This is especially important to consider, because though these modifications are intended to make the display of all the ads and the redirecting to various sponsored pages possible, they may also make your machine more vulnerable to external threats. Not to mention that being constantly sent to various web locations can prove to be quite dangerous and may expose you to viruses such as Trojans, ransomware and others. In addition, the background processes we mentioned can plain and simple just slow down your PC’s overall performance, making it more sluggish and even leading to freezes and crashes.
So, now you have plenty of other reasons, on top of your frustration, to see to the immediate removal of MergeDocsOnline. But now to answer the other fundamental question of how you may have gotten infected in the first place. Typically, software of this type is bundled together with other, more attractive for the end user programs, in order to ensure its distribution. If you have recently downloaded some program or game from a semi-reliable source, such as an open source download platform or other file-sharing website, that’s likely also how you ended up with MergeDocsOnline. So, in order for you to avoid this, you should be sure to use only trustworthy download sources, on the one hand. And on the other – take the extra few minutes to customize the installation process manually. Use the Advanced or Custom settings in the setup and read through each step. That way you will be sure to reach one informing you about added installs and possibly also giving you the choice to opt out of them.
|Danger Level||Medium (nowhere near threats like Ransomware, but still a security risk)|
|Symptoms||Changes in the browser’s settings and inability to reset them; frequent page redirects, numerous ads on the screen when browsing the web|
|Distribution Method||Software bundles are the leading source; usually available for free download on open source download or similar platforms|
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