[email protected] Removal (iPhone/Macbook)

The following article aims to assist users in removing the screen-locking /account stealing virus called [email protected] The removal guide is designed to work for all iPhones and MacBook Air.

A new form of screen-locking ransomware has started plaguing the web and users from various parts of the world have already been affected by its harmful nature. This particular new virus is the latest in its string and we’ll be referring to it as [email protected] The ransomware has been reported to infect specifically Apple devices, namely iPhones and MacBook Air laptops. Once the infection has already occurred, the virus locks the screen of the device and displays a message, saying the victim is to contact [email protected] If you have already done so in a panic attempt to regain access to your laptop or smartphone, you’ve likely already received the request to transfer 50 USD. And should this have been the case, you should by now have also realized that this is all a scam.

Ransomware viruses of this type have been around for quite some time and their popularity has never been higher. Unfortunately, this malware type is evolving constantly and newer, better, more sophisticated variants emerge all the time. On the bright side, [email protected] is merely a screen-locker, so in effect it doesn’t do too much damage. It doesn’t encrypt the files on your device the way the more sinister ransomware viruses do.

And that is why we would like to offer a helping hand to all [email protected] victims in the form of the removal guide presented below. There are several simple steps in it, which you will need to follow. And hopefully with their help you will be able to remove this pesky virus and regain access to your Apple device. We would certainly not advise you to comply with the money demands, as this is not likely to yield any results for you. Besides of course losing your money, that much we can guarantee. Oftentimes criminals behind this type of malware have no intention of unlocking your device and all they’re after is a quick buck.

But as this particular ransomware is currently on the loose, alongside a number of similar variants, we do think it necessary that you take all the necessary precautions so as to prevent future attacks. Ransomware like this is typically sent via spam messages, be it via email or on social media. Try to assess all incoming correspondence and be sure to look out for tell-tale signs that could tell you a certain message is contaminated. Make sure you know the sender, make sure the subject of the message makes sense and has relevance to you. And if there are any attached files involved, only open them if you are 100% sure it’s safe to do so.

[email protected] Removal Guide


Restart your device (for iPhones and iPads) by holding the Sleep/Wake button until the slider appears on your screen. Drag the slider for shutdown and press the Sleep/Wake button again.

If this is not possible and your device is not responding, you can force re-start your iPhone or iPad:

  • For iPhone 6s and earlier, as well as iPads, press and hold the Sleep/Wake button together with the Home button for ten seconds or more. The Apple logo should appear on your screen.
  • For iPhone 7 and iPhone 7 Plus, do the same for the Sleep/Wake and Volume Down buttons.

For MacBook Air users, try to remove the battery from your device, then re-insert it and restart the computer.

After restarting your device, does the problem persist? If so, carry on to the next step.


In the event that the screen still remains locked, it would be best to contact Apple Support.


After (hopefully) unlocking your device you may want to check for any traces of the virus left. The following works for a Mac device.

Start Activity Monitor by opening up Finder, then proceed to activity-monitor

Once there, look at all the processes: if you believe any of them are hijacking your results, or are part of the problem, highlight the process with your mouse, then click the “i” button at the top. This will open up the following box:


Now click on Sample at the bottom:


Do this for all processes you believe are part of the threat, and run any suspicious files in our online virus scanner, then delete the malicious files:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at:

Scan Results

Virus Scanner Result



If you would like to be sure that there are no other viruses or malicious programs on your device, you can download the Avast Free Mac security software

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