[email protected] Removal Guide (September 2017 Update)

The following article aims to assist users in removing the screen-locking virus [email protected] The removal guide is designed to work for all iPhones and MacBook Air.

We have been receiving reports lately of yet another screen-locking ransomware virus that’s been attacking Apple device users. The devices targeted specifically tend to be limited to iPhones and MacBook Air, so far at least. The virus in question has been titled [email protected] for lack of any other name. Once it infects a device, it will display [email protected] on the screen and tell the victim user to write an email to it as a means to receive further information and potentially unlock the device.

Many users have been falsely led to believe that their device had been locked by some authority and it was as a consequence of some wrongdoing. Evidently, [email protected] does not qualify as any official email address, certainly not one that has to do with Apple Support (those suggestions have also been made). Therefore, this is clearly a scam. Couple that with the fact that the criminals behind it request that they be paid an amount of 50 USD in exchange for having the device’s screen unlocked, and what you have on your hands is a classic ransomware blackmail scheme.

With this in mind, it’s never wise to negotiate with hackers or criminals and even less so to transfer any money to them. For one, it’s not even certain that they will in fact follow through with their promises and actually unlock the screen of your iPhone or MacBook Air. In cases like this, it’s usually quite the opposite. Below we are offering the victims of this pesky virus a potential solution for this problem. After this article you will find a set of removal instructions that are easy to follow and won’t take too long. Any feedback you may have for us will also be appreciated in the comment section below the removal instructions.

As for those, who have not had their devices infected and wish to prevent this from happening, we have a few tips that may help. Ransomware viruses like [email protected] are often distributed via infected transmitters such as spam emails and contaminated web content (e.g. ads, popups, notifications, system update requests, etc.). We advise you to keep an eye out for suspicious transmitters such as these and try to stay out of their way. Don’t interact with shady online ads, emails you’re not expecting and try not to be downloading anything onto your device, unless it comes from a 100% trustworthy and reliable source.

[email protected] Removal Guide

Step1

Restart your device (for iPhones and iPads) by holding the Sleep/Wake button until the slider appears on your screen. Drag the slider for shutdown and press the Sleep/Wake button again.

If this is not possible and your device is not responding, you can force re-start your iPhone or iPad:

  • For iPhone 6s and earlier, as well as iPads, press and hold the Sleep/Wake button together with the Home button for ten seconds or more. The Apple logo should appear on your screen.
  • For iPhone 7 and iPhone 7 Plus, do the same for the Sleep/Wake and Volume Down buttons.

For MacBook Air users, try to remove the battery from your device, then re-insert it and restart the computer.

After restarting your device, does the problem persist? If so, carry on to the next step.

Step2

In the event that the screen still remains locked, it would be best to contact Apple Support.

Step3

After (hopefully) unlocking your device you may want to check for any traces of the virus left. The following works for a Mac device.

Start Activity Monitor by opening up Finder, then proceed to activity-monitor

Once there, look at all the processes: if you believe any of them are hijacking your results, or are part of the problem, highlight the process with your mouse, then click the “i” button at the top. This will open up the following box:

chromeinfo

Now click on Sample at the bottom:

chromesample

Do this for all processes you believe are part of the threat, and run any suspicious files in our online virus scanner, then delete the malicious files:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at: https://howtoremove.guide/online-virus-scanner/




Scan Results


Virus Scanner Result
ClamAV
AVG AV
Maldet

 

Step4

If you would like to be sure that there are no other viruses or malicious programs on your device, you can download the Avast Free Mac security software