The following article aims to assist users in removing the screen-locking virus Passcode@gmx.com. The removal guide is designed to work for all iPhones and MacBook Air.
We have been receiving reports lately of yet another screen-locking ransomware virus that’s been attacking Apple device users. The devices targeted specifically tend to be limited to iPhones and MacBook Air, so far at least. The virus in question has been titled Passcode@gmx.com for lack of any other name. Once it infects a device, it will display Passcode@gmx.com on the screen and tell the victim user to write an email to it as a means to receive further information and potentially unlock the device.
Many users have been falsely led to believe that their device had been locked by some authority and it was as a consequence of some wrongdoing. Evidently, Passcode@gmx.com does not qualify as any official email address, certainly not one that has to do with Apple Support (those suggestions have also been made). Therefore, this is clearly a scam. Couple that with the fact that the criminals behind it request that they be paid an amount of 50 USD in exchange for having the device’s screen unlocked, and what you have on your hands is a classic ransomware blackmail scheme.
With this in mind, it’s never wise to negotiate with hackers or criminals and even less so to transfer any money to them. For one, it’s not even certain that they will in fact follow through with their promises and actually unlock the screen of your iPhone or MacBook Air. In cases like this, it’s usually quite the opposite. Below we are offering the victims of this pesky virus a potential solution for this problem. After this article you will find a set of removal instructions that are easy to follow and won’t take too long. Any feedback you may have for us will also be appreciated in the comment section below the removal instructions.
As for those, who have not had their devices infected and wish to prevent this from happening, we have a few tips that may help. Ransomware viruses like Passcode@gmx.com are often distributed via infected transmitters such as spam emails and contaminated web content (e.g. ads, popups, notifications, system update requests, etc.). We advise you to keep an eye out for suspicious transmitters such as these and try to stay out of their way. Don’t interact with shady online ads, emails you’re not expecting and try not to be downloading anything onto your device, unless it comes from a 100% trustworthy and reliable source.
Search Marquis is a high-profile hijacker – you might want to see if you’re not infected with it as well.