Apple Care Virus


Apple Care Virus

Many users on Mac devices will see on their screen a pop-up warning that Apple Care has found a virus. This warning insists that a security check has found signs of malicious software, that requires instant removal. The pop-up imitates genuine AppleCare logos and urges you to click on the “Scan Now” button to avoid further damage to your system and remove the supposed threats.

Apple Care Virus

The Apple Care Virus will display a window with a warning message

If you have a hijacker the likes of “Apple Care” Virus Scam currently spamming your browser with page-redirects, download prompts, fake update requests, pesky ads and other annoying web content, then you should read the next lines in order to learn more about the nature of this irritating piece of software as well as to find you how you can take care of it with ease. Browser hijackers like this one are not uncommon – in fact, there are a lot of users online that struggle with them on a daily basis. In addition to the annoying generation of advertising materials that such software tools are usually responsible for, “Apple Care” Virus Scam might also attempt to tinker with the settings of your browser and make changes to some of its elements (mainly the homepage, the toolbar and maybe the search engine). Usually, even safe and secure browsers like Firefox, Safari and Chrome could get a hijacker installed on them if the user isn’t careful with their online activities and accidentally downloads some low-quality software installer that might have a hijacker bundled with it. However, this certainly doesn’t mean that there aren’t other ways you could get such an app on your machine. There are, in fact, many methods used for distributing hijackers – spam messages, malvertising, fake update requests, torrent sites, etc. It is, therefore, important to be at all times vigilant while surfing the Internet so that you don’t run into something that might be used for distributing hijackers or even more dangerous software such as Trojans and Ransomware.

Apple Care Virus Warning

The Apple Care Virus warning is a fake message intended to deceive you into installing potentially unwanted programs and even malware. Once the rogue software brought by the Apple Care virus warning is inside your Mac system it will try to download additional undesired programs.

When it comes down to removing hijackers, a lot of users might have difficulties with uninstalling “Apple Care” Virus which is why the following guide has been added to this page. If you have “Apple Care” Virus inside of your computer system and would like to have it taken away, be sure to follow the instructions posted down below.

Aside from the manual instructions that we have shared with you on this page, inside the removal guide, you can also find a specialized tool for removing unwanted apps like “Apple Care” Virus and also eliminating nasty infections such as Trojans, Rootkits and so on. You can use it instead of or in combination with the guide if the manual instructions alone are not enough to eliminate the pesky browser component or if you are having difficulties following them.

AppleCare Virus Scam

The AppleCare Virus is a scam. The AppleCare Virus pop up scam, in essence, claims that your Mac OS system is infected with a number of viruses that should be eradicated immediately.

Don’t get us wrong, this app is certainly not some insidious Ransomware cryptovirus or Trojan Horse program that can harm your system in different ways or lock up your files and keep them inaccessible. However, hijackers are known for their unreliable nature which is mainly attributed to their ads that may, at times, not be as safe as they might seem to be. It is, therefore, preferable if you don’t keep an app like “Apple Care” Virus on your computer and also if you make sure you don’t allow any more hijackers to sneak inside your system.


Name “Apple Care” Virus
Type Browser Hijacker
Danger Level Medium (nowhere near threats like Ransomware, but still a security risk)
Symptoms Hijackers are not difficult to detect – as soon as the ads and the page redirects start to spam your screen, you will know that there is a hijacker app inside of your system.
Distribution Method Common distribution techniques are the use of spam letters and spam social media ads and messages as well as that of installation bundles.
Detection Tool

How to Remove Apple Care Virus

Apple Care Virus

The first thing you need to do is to Quit Safari (if it is opened). If you have trouble closing it normally, you may need to Force Quit Safari:

You can choose the Apple menu and click on Force Quit.

Alternatively you can simultaneously press (the Command key situated next to the space bar), Option (the key right next to it) and Escape (the key located at the upper left corner of your keyboard).

If you have done it right a dialog box titled Force Quit Applications will open up.

In this new dialog window select Safari, then press the Force Quit button, then confirm with Force Quit again.

Close the dialog box/window.

Apple Care Virus


Start Activity Monitor by opening up Finder, then proceed to Apple Care Virus

Once there, look at all the processes: if you believe any of them are hijacking your results, or are part of the problem, highlight the process with your mouse, then click the “i” button at the top. This will open up the following box:

Apple Care Virus

Now click on Sample at the bottom:

Apple Care Virus

Do this for all processes you believe are part of the threat, and run any suspicious files in our online virus scanner, then delete the malicious files:

Apple Care Virus
Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at:

Scan Results

Virus Scanner Result
Apple Care VirusClamAV
Apple Care VirusAVG AV
Apple Care VirusMaldet

Apple Care Virus

The next step is to safely launch Safari again. Press and hold the Shift key while relaunching Safari. This will prevent Safari’s previously opened pages from loading again. Once Safari is opened up, you can release the Shift key.

On the off chance that you are still having trouble with scripts interrupting the closing of unwanted pages in Safari, you may need to take some additional measures.

First, Force Quit Safari again.

Now if you are using a Wi-Fi connection turn it off by selecting Wi-Fi off in you Mac’s Menu. If you are using a cable internet (Ethernet connection), disconnect the Ethernet cable.

Apple Care Virus

Re-Launch Safari but don’t forget to press and hold the Shift button while doing it, so no previous pages can be opened up. Now, Click on Preferences in the Safari menu,

Apple Care Virus

and then again on the Extensions tab,

Apple Care Virus

Select and Uninstall any extensions that you don’t recognize by clicking on the Uninstall button. If you are not sure and don’t want to take any risks you can safely uninstall all extensions, none are required for normal system operation.
Apple Care Virus

The threat has likely infected all of your browsers. The instructions below need to be applied for all browsers you are using.

Again select Preferences in the Safari Menu, but this time click on the Privacy tab,
Apple Care Virus

Now click on Remove All Website Data, confirm with Remove Now. Keep in mind that after you do this all stored website data will be deleted. You will need to sign-in again for all websites that require any form of authentication.

Still in the Preferences menu, hit the General tab

Apple Care Virus

Check if your Homepage is the one you have selected, if not change it to whatever you prefer.
Apple Care Virus

Select the History menu this time, and click on Clear History. This way you will prevent accidentally opening a problematic web page again.

Apple Care Virus How to Remove “Apple Care” Virus From Firefox in OSX:

Open Firefoxclick on Apple Care Virus (top right) ——-> Add-onsHit Extensions next.

Apple Care Virus

The problem should be lurking somewhere around here –  Remove it. Then Refresh Your Firefox Settings.

Apple Care VirusHow to Remove “Apple Care” Virus From Chrome in OSX:

 Start Chrome, click Apple Care Virus —–>More Tools —–> Extensions. There,  find the malware and  select  Apple Care Virus.

Apple Care Virus

 Click Apple Care Virus again, and proceed to Settings —> Search, the fourth tab, select Manage Search Engines.  Delete everything but the search engines you normally use. After that Reset Your Chrome Settings.

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!


About the author


Brandon Skies

Brandon is a researcher and content creator in the fields of cyber-security and virtual privacy. Years of experience enable him to provide readers with important information and adequate solutions for the latest software and malware problems.

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