Browser Redirect

Remove “Apple Id Has Been Disabled” Email Scam (March 2019 Update)

How irritating is this problem? (2 votes, average: 5.00)

This page aims to help you remove “Apple Id Has Been Disabled”. Our removal instructions work for Safari, Chrome and Firefox, as well as every version of MacOS.

If you have been subjected to an email from “Apple” stating that your “Apple Id Has Been Disabled” you might be a victim of an email scam. Remember this is not really an e-mail from Apple but a fraudulent attempt against you. However, you might indeed have a problem on your hands, of a different variety – a browser hijacker.

The article that you are about to read describes why do we classify “Apple Id Has Been Disabled” as a browser hijacker and how this application could affect your Safari, Google Chrome, Mozilla Firefox or Opera browsers. If you have recently found that “Apple Id Has Been Disabled” has mysteriously been installed on your system and has made some changes to your default browsing program, the next lines will definitely give you an idea on what is happening and how to remove the application in question. What is more, we are going to provide you with a free Removal Guide in case that you need assistance to uninstall the annoying browser hijacker. But why would you want to get rid of this software in the first place? Is this some sort of a computer virus or a malware piece? Fortunately, the answer to this question is no.

“Your “Apple Id Has Been Disabled”” Email Scam

The applications that fall under the category of the browser hijackers do not come any close to the malicious capabilities of a Trojan Horse, a Spyware or a Ransomware infection. Their typical activities are related to the generation of various annoying ads, pop-ups, banners and sponsored page-redirects on the users’ screen. “Apple Id Has Been Disabled”, for instance, is a classical representative of this software group, the main purpose of which is to promote certain homepages, search engines, toolbars, products, and services while the users surf the web. In order to do that, the application normally “hijacks” the default browser and imposes some changes on it, which ensure that every time a new search query is made or a new tab is opened, a bunch of sponsored commercials will appear on the screen. 

Remove “Apple Id Has Been Disabled” Email Scam


The first thing you need to do is to Quit Safari (if it is opened). If you have trouble closing it normally, you may need to Force Quit Safari:

You can choose the Apple menu and click on Force Quit.

Alternatively you can simultaneously press (the Command key situated next to the space bar), Option (the key right next to it) and Escape (the key located at the upper left corner of your keyboard).

If you have done it right a dialog box titled Force Quit Applications will open up.

In this new dialog window select Safari, then press the Force Quit button, then confirm with Force Quit again.

Close the dialog box/window.



Start Activity Monitor by opening up Finder, then proceed to activity-monitor

Once there, look at all the processes: if you believe any of them are hijacking your results, or are part of the problem, highlight the process with your mouse, then click the “i” button at the top. This will open up the following box:


Now click on Sample at the bottom:


Do this for all processes you believe are part of the threat, and run any suspicious files in our online virus scanner, then delete the malicious files:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at:

Scan Results

Virus Scanner Result


The next step is to safely launch Safari again. Press and hold the Shift key while relaunching Safari. This will prevent Safari’s previously opened pages from loading again. Once Safari is opened up, you can release the Shift key.

On the off chance that you are still having trouble with scripts interrupting the closing of unwanted pages in Safari, you may need to take some additional measures.

First, Force Quit Safari again.

Now if you are using a Wi-Fi connection turn it off by selecting Wi-Fi off in you Mac’s Menu. If you are using a cable internet (Ethernet connection), disconnect the Ethernet cable.


Re-Launch Safari but don’t forget to press and hold the Shift button while doing it, so no previous pages can be opened up. Now, Click on Preferences in the Safari menu,

Preferences in Safari

and then again on the Extensions tab,

extensions in safari

Select and Uninstall any extensions that you don’t recognize by clicking on the Uninstall button. If you are not sure and don’t want to take any risks you can safely uninstall all extensions, none are required for normal system operation.

The threat has likely infected all of your browsers. The instructions below need to be applied for all browsers you are using.

Again select Preferences in the Safari Menu, but this time click on the Privacy tab,
Privacy in Safari

Now click on Remove All Website Data, confirm with Remove Now. Keep in mind that after you do this all stored website data will be deleted. You will need to sign-in again for all websites that require any form of authentication.

Still in the Preferences menu, hit the General tab

General Tab in Safari

Check if your Homepage is the one you have selected, if not change it to whatever you prefer.
Default Home Page

Select the History menu this time, and click on Clear History. This way you will prevent accidentally opening a problematic web page again.

firefox-512 How to Remove “Apple Id Has Been Disabled” From Firefox in OSX:

Open Firefoxclick on mozilla menu (top right) ——-> Add-onsHit Extensions next.

pic 6

The problem should be lurking somewhere around here –  Remove it. Then Refresh Your Firefox Settings.

chrome-logo-transparent-backgroundHow to Remove “Apple Id Has Been Disabled” From Chrome in OSX:

 Start Chrome, click chrome menu icon —–>More Tools —–> Extensions. There,  find the malware and  select  chrome-trash-icon.

pic 8

 Click chrome menu icon again, and proceed to Settings —> Search, the fourth tab, select Manage Search Engines.  Delete everything but the search engines you normally use. After that Reset Your Chrome Settings.

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!

It is not that easy to get rid of these commercials or uninstall the changes. However, if you follow certain steps, you most probably will be able to remove the hijacker effectively. We suggest you take a look at the removal instructions that our team has prepared below and learn how to prevent such annoying software from invading your PC in the future.

There is hardly anything more irritating than a browser hijacker which has taken over your favorite browser. Despite its nagging constant page-redirects, unauthorized browser changes and the never-ending stream of advertisements, this is still not the most harmful type of software on the Internet. Compared to some real computer threats, the hijackers typically don’t contain dangerous features. Here is what makes them different from actual virus programs:

The main goal of most malicious pieces of software is to cause some type of harm, corruption, destruction or fraud. If we take as an example a Ransomware virus or a Trojan Horse, these two are developed and used by cyber criminals with very malicious intentions. An infection with such malware could deprive you of the access to your files or steal important data. And this is just a glimpse of what could happen to your machine if the infection is left there for longer. In contrast, if we take an application like “Apple Id Has Been Disabled”, its main activity is to advertise. Yes, the hijacker may use some rather annoying and really invasive tactics in order to push its sponsored ads on your screen but at the end of the day, such software will not damage your system and will not steal data from you. The main reason why you should remove the hijacker could be the browsing irritation that it might possibly cause. This is still not to be overlooked because, in the long term, such software may really make it impossible for you to use your browser in peace without being redirected or interrupted by a bunch of pop-ups.

How to protect your browser from getting hijacked?

No browser program is immune against Browser Hijackers. Since these applications are not considered as illegal and serve the needs of the online advertising industry, many businesses use them as advertising tools and want you to have them on your PC. The developers of hijackers and similar ad-generating applications usually distribute them in bundles with other free and attractive software. The infection typically takes place when the users neglect the installation process of the bundle and select the Automatic/Quick installation options instead of the Advanced/Custom ones. That’s why, the key to remaining hijacker-free is to always pay attention to the installation, read carefully all of its options and select the most detailed ones.


Name “Apple Id Has Been Disabled”
Type Adware/Browser Hijacker
Danger Level Medium (nowhere near threats like Ransomware, but still a security risk)
Symptoms Unauthorized changes may take place in your default browser, various ads may pop-up on your screen. 
Distribution Method Spam, torrents, freeware, shareware, software bundles, ad-supported webpages, free download links. 
Detection Tool

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!

Leave a Comment