Remove Cleanserp Virus (Oct. 2017 Update)

Keep in mind, SpyHunter’s malware & virus scanner is free. To remove the infection, you'll need to purchase its full version. More information about SpyHunter and steps to uninstall.


This page aims to help you remove Cleanserp Virus. Our removal instructions work for Chrome, Firefox and Internet Explorer, as well as every version of Windows.

Has your system been infected with a browser hijacker? Is it called Cleanserp Virus? Have you grown tired and wary of all the endless ads and changes that it keeps on maintaining within your Chrome, Firefox, Edge, Opera or other popular browser? Then we recommend you stick around for a little while longer and read through the information presented in the current article. It is dedicated to clarifying what Cleanserp Virus is exactly and what it’s really up to on your computer. For starters, let’s first say that you are currently dealing with a browser hijacker, and the sure way of knowing that is by noticing its primary symptoms. They typically include a change in your browser’s homepage, as well as often the change of your default search engine to a new and most times unfamiliar one, which on top of it all also redirects your searches to certain sponsored websites. In addition you may have noticed a dramatically increased number of online ads, such as box messages, popups, popunders, banners, new tabs and new windows. If this is what has brought you here and you are now wondering how you can reverse the changes and make the numerous online ads disappear from your browser, we have included a detailed removal guide that will help you do just that. It will provide you with detailed instructions as to how to remove Cleanserp Virus, but do finish reading this article first, before moving on to the guide.

Why has this program infected my PC and what is it after?

Users, especially those who have been affected for the first time, who run into browser hijackers like Cleanserp Virus, often panic and aren’t quite sure what it is they’re dealing with. First of all, we’d like to assure you that you’re not facing a virus and there’s no reason to fear for the safety of your files or your machine in general. That’s not to say you’re in the clear either, but we’ll get into that in just a little bit. Before that we’d like to outline what exactly it is that browser hijackers do. They are basically only responsible for the distribution of numerous ads such as the ones mentioned above that promote various products, services, websites, etc. In doing so, they ensure the exposure of the said products and services and therefore a higher potential profit for the vendors. On the other hand, they also make revenue for their developers also with those very same ads. Thanks to systems like the Pay Per Click scheme, the developers can profit from the clicks on the different ads.

For this very reason, as you can guess, it’s in the developers’ best interest that you see as many ads as possible and click on as many as possible. To achieve that they rely on two things: sheer quantity and obstructive placement is one of them. Surely you have already come to notice that it becomes increasingly difficult to maneuver past the endless streams of ads. But the second tactic is a bit more sophisticate and far less obvious. It involves monitoring your browsing activity and taking into account certain aspects of it that may help the browser hijacker increase the effectiveness of its advertising campaign. Programs like Cleanserp Virus are particularly interested in the kind of content you like and share on social media, for example, as well as your most recent online search requests. In addition, they may also keep an eye out for the websites you bookmark, favorite or simply visit most frequently.

This can allow the browser hijacker to customize and personalize its ad display in order for it to match your preferences. That way you will be more likely to interact with the ads and, thus, earn more revenue for the developers. However, very few agree with this practice and often use it as an argument to categorize Cleanserp Virus and others like it as potentially unwanted programs. But there’s also another reason for that. We mentioned earlier that Cleanserp Virus is not a virus, however, it could potentially expose you to malware such as ransomware, spyware and other harmful programs. This could happen through the numerous ads, as hackers often use them for the distribution of their evil programs. With this in mind it’s best to simply steer clear of online ads altogether.

SUMMARY:

Name Cleanserp
Type Browser Hijacker
Danger Level Medium (nowhere near threats like Ransomware, but still a security risk)
Symptoms  Increased number of ads within browser; changed default search engine and homepage.
Distribution Method Mainly via program bundles that you can download for free off various file-sharing sites.
Detection Tool We generally recommend SpyHunter or a similar anti-malware program that is updated daily.

Keep in mind, SpyHunter’s malware detection tool is free. To remove the infection, you’ll need to purchase the full version. More information about SpyHunter and steps to uninstall.

Cleanserp Virus Removal

If you are a Windows user, continue with the guide below.

If you are a Mac user, please use our How to remove Ads on Mac guide.

If you are an Android user, please use our Android Malware Removal guide.


Step1

Some of the steps will likely require you to exit the page. Bookmark it for later reference.

Reboot in Safe Mode (use this guide if you don’t know how to do it).

Step2

WARNING! READ CAREFULLY BEFORE PROCEEDING!

We get asked this a lot, so we are putting it here: Removing parasite manually may take hours and damage your system in the process. If you want a fast safe solution, we recommend SpyHunter. 

>> Click to Download Spyhunter. If you don't want this software, continue with the guide below.

Keep in mind, SpyHunter’s malware & virus scanner is free. To remove the infection, you'll need to purchase its full version. More information about SpyHunter and steps to uninstall.

Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab (the “Details” Tab on Win 8 and 10). Try to determine which processes are dangerous. 

malware-start-taskbar

Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at: https://howtoremove.guide/online-virus-scanner/




Scan Results


Virus Scanner Result
ClamAV
AVG AV
Maldet

After you open their folder, end the processes that are infected, then delete their folders. 

Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections. 

Step3

Hold together the Start Key and R. Type appwiz.cpl –> OK.

appwiz

You are now in the Control Panel. Look for suspicious entries. Uninstall it/them.

Type msconfig in the search field and hit enter. A window will pop-up:

msconfig_opt

Startup —> Uncheck entries that have “Unknown” as Manufacturer or otherwise look suspicious.

Step4

Hold the Start Key and R –  copy + paste the following and click OK:

notepad %windir%/system32/Drivers/etc/hosts

A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:

hosts_opt (1)

If there are suspicious IPs below “Localhost” – write to us in the comments.

Open the start menu and search for Network Connections (On Windows 10 you just write it after clicking the Windows button), press enter.

  1. Right-click on the Network Adapter you are using —> Properties —> Internet Protocol Version 4 (ICP/IP), click  Properties.
  2. The DNS line should be set to Obtain DNS server automatically. If it is not, set it yourself.
  3. Click on Advanced —> the DNS tab. Remove everything here (if there is something) —> OK.

DNS

Step5

  • After you complete this step, the threat will be gone from your browsers. Finish the next step as well or it may reappear on a system reboot.

Right click on the browser’s shortcut —> Properties.

NOTE: We are showing Google Chrome, but you can do this for Firefox and IE (or Edge).

browser-hijacker-taskbar-properties

Properties —–> Shortcut. In Target, remove everything after .exe.

ie9-10_512x512  Remove Cleanserp Virus from Internet Explorer:

Open IE, click  IE GEAR —–> Manage Add-ons.

pic 3

Find the threat —> Disable. Go to IE GEAR —–> Internet Options —> change the URL to whatever you use (if hijacked) —> Apply.

firefox-512 Remove Cleanserp Virus from Firefox:

Open Firefoxclick  mozilla menu  ——-> Add-ons —-> Extensions.

pic 6

Find the adware/malware —> Remove.
chrome-logo-transparent-backgroundRemove Cleanserp Virus from Chrome:

Close Chrome. Navigate to:

 C:/Users/!!!!USER NAME!!!!/AppData/Local/Google/Chrome/User Data. There is a Folder called “Default” inside:

Rename the Folder to Backup Default

Rename it to Backup Default. Restart Chrome.

Step6

WARNING!
To remove parasite, you may have to meddle with system files and registries. Making a mistake and deleting the wrong thing may damage your system.
Avoid this by using SpyHunter - a professional Parasite removal tool.

Keep in mind, SpyHunter’s malware & virus scanner is free. To remove the infection, you'll need to purchase its full version. More information about SpyHunter and steps to uninstall.

Type Regedit in the windows search field and press Enter.

Inside, press CTRL and F together and type the threat’s Name. Right click and delete any entries you find with a similar name. If they don’t show up this way, go manually to these directories and delete/uninstall them:

  • HKEY_CURRENT_USER—-Software—–Random Directory. It could be any one of them – ask us if you can’t discern which ones are malicious.
    HKEY_CURRENT_USER—-Software—Microsoft—-Windows—CurrentVersion—Run– Random
    HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!