Having a wall of online advertisements on your screen when you are trying to use your browser is certainly a problem that you wouldn’t want to be dealing with, yet this is exactly what you’d likely have on your hands if a browser hijacker such as has found its way inside your computer. is a browser component that may look and and seem to operate like any other browser extension or add-on but the main difference is that instead of helping you in some way, it’s actually most likely going to make it more difficult for you to browser the Internet. The main reason for that are the ads, the pop-ups and the page redirects coming from it but it’s also possible that tries to alter the homepage address or the search engine of your Chrome, Firefox, Opera, Edge, Safari or whatever other browser you may have set as your default on. Now, to be fair, apps of the browser hijacker category such as aren’t really meant to harm your computer or mess with anything that’s stored in it. They are not viruses or Trojan Horses or Ransomware and their purpose is not related to any type of cyber crimes (at least in most of the cases). What the actual goal of most applications of the browser hijacker class is to make money through web advertising since this is a really profitable business. This, of course, is the main reason behind the constant spam with different adverts, pop-ups, pop-unders, page-redirects and other annoying content. The changes to the browser’s search engine, homepage URL or toolbar are also meant to increase the overall exposure to commercial materials. We understand how annoying all of this could be and this is why we advise you to use the next removal guide in order to uninstall in case you currently have it in your computer system.

Keep away from any sketchy ads!

Obscure ads on the Internet are an obvious security hazard since a many hackers are known for using such advertisements to spread all sorts of dangerous and harmful programs like Ransomware cryptoviruses, Rootkits, Spyware, Trojans and so on. Now, this doesn’t mean that each and every advert coming from a hijacker would be harmful or hazardous, quite the contrary. However, it’s still possible that some unsafe banners, pop-ups or other advertisements manage to find their way into the stream of hijacker-generated ads and thence get displayed on your screen. And if you happen to click on such an add, we do not really need to tell you that your computer and virtual security would be in serious jeopardy. This is why it is better if you do not take any needless risks by keeping on your machine for any more time – simply use the instructions from the guide and/or make use of the recommended professional removal tool and remove the nagging app for good.


Type  Browser Hijacker
Danger Level Medium (nowhere near threats like Ransomware, but still a security risk)
Symptoms The visible symptoms are heavy generation of web advertisements in your browser and changes to the search engine, the toolbar and the homepage and new-tab page of said browser. 
Distribution Method Mostly with the help of file bundles, though other methods such as spam message campaigns and misleading online prompts may also be used for distributing hijackers.
Detection Tool


If you have a Windows virus, continue with the guide below.

If you have a Mac virus, please use our How to remove Ads on Mac guide.

If you have an Android virus, please use our Android Malware Removal guide.

If you have an iPhone virus, please use our iPhone Virus Removal guide


Some of the steps will likely require you to exit the page. Bookmark it for later reference.

Reboot in Safe Mode (use this guide if you don’t know how to do it).



Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab (the “Details” Tab on Win 8 and 10). Try to determine which processes are dangerous. 


Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at:

Scan Results

Virus Scanner Result
Remove Click.admessage.supportClamAV
Remove Click.admessage.supportAVG AV
Remove Click.admessage.supportMaldet

After you open their folder, end the processes that are infected, then delete their folders. 

Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections. 


Hold together the Start Key and R. Type appwiz.cpl –> OK.


You are now in the Control Panel. Look for suspicious entries. Uninstall it/them.

Type msconfig in the search field and hit enter. A window will pop-up:


Startup —> Uncheck entries that have “Unknown” as Manufacturer or otherwise look suspicious.


Hold the Start Key and R –  copy + paste the following and click OK:

notepad %windir%/system32/Drivers/etc/hosts

A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:


If there are suspicious IPs below “Localhost” – write to us in the comments.

Open the start menu and search for Network Connections (On Windows 10 you just write it after clicking the Windows button), press enter.

  1. Right-click on the Network Adapter you are using —> Properties —> Internet Protocol Version 4 (ICP/IP), click  Properties.
  2. The DNS line should be set to Obtain DNS server automatically. If it is not, set it yourself.
  3. Click on Advanced —> the DNS tab. Remove everything here (if there is something) —> OK.



  • After you complete this step, the threat will be gone from your browsers. Finish the next step as well or it may reappear on a system reboot.

Right click on the browser’s shortcut —> Properties.

NOTE: We are showing Google Chrome, but you can do this for Firefox and IE (or Edge).


Properties —–> Shortcut. In Target, remove everything after .exe.


Remove  Remove from Internet Explorer:

Open IE, click  Remove —–> Manage Add-ons.


Find the threat —> Disable. Go to Remove —–> Internet Options —> change the URL to whatever you use (if hijacked) —> Apply.

Remove Remove from Firefox:

Open Firefoxclick  Remove  ——-> Add-ons —-> Extensions.


Find the adware/malware —> Remove.
Remove Click.admessage.supportRemove from Chrome:

Close Chrome. Navigate to:

 C:/Users/!!!!USER NAME!!!!/AppData/Local/Google/Chrome/User Data. There is a Folder called “Default” inside:


Rename it to Backup Default. Restart Chrome.


Type Regedit in the windows search field and press Enter.

Inside, press CTRL and F together and type the threat’s Name. Right click and delete any entries you find with a similar name. If they don’t show up this way, go manually to these directories and delete/uninstall them:

  • HKEY_CURRENT_USER—-Software—–Random Directory. It could be any one of them – ask us if you can’t discern which ones are malicious.
    HKEY_CURRENT_USER—-Software—Microsoft—-Windows—CurrentVersion—Run– Random
    HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!


About the author


Brandon Skies

Brandon is a researcher and content creator in the fields of cyber-security and virtual privacy. Years of experience enable him to provide readers with important information and adequate solutions for the latest software and malware problems.

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