Mac Virus

Remove “Dear Virgin Media Customer Congratulations” Pop up “Malware” (Safari/Chrome/FF)

Parasite may reinstall itself multiple times if you don't delete its core files. We recommend downloading ComboCleaner to scan for malicious programs installed with it. This may save you hours and cut down your time to about 15 minutes. 

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More information about ComboCleaner and steps to uninstall. Please review ComboCleaner's EULA and Privacy Policy. Keep in mind, only ComboCleaner’s scanner is free. If it detects a malware, you'll need to purchase its full version to remove it.

“Dear Virgin Media Customer Congratulations”

Random generation of aggressive ads, sponsored links, pop-ups and page-redirect prompts may constantly disturb your regular web surfing if a browser hijacker like “Dear Virgin Media Customer Congratulations” has nested itself inside your main browser regardless of whether that browser is Safari, Chrome, Firefox or some other one. This type of software isn’t interested in harming your computer like a Trojan Horse or a Ransomware cryptovirus, but its presence inside the browser is very likely to irritate you a lot. “Dear Virgin Media Customer Congratulations” may alter the URL of your homepage or replace your default search engine with a some obscure low-quality one without asking for your permission. In addition, the pesky application may spam the computer screen with hundreds of pay-per-click commercials and may prompt you to click on some third-party links, which may have no relation to the actual searches you’ve made.

“Dear Virgin Media Customer Congratulations” Pop up

This behavior is, fortunately, not related to criminal aby actions but you should still not take it as acceptable. In fact, if you are having issues with your web browsing and are struggling with different pop-ups, hard-to-remove ads, sponsored links and unwanted browser changes, you should take a look at the instructions in the removal guide below and use them to uninstall the source of the disturbance. “Dear Virgin Media Customer Congratulations” is a new addition to the browser hijacker family and a lot of people have recently been complaining about its activity. The application tends to cause a lot of frustration and browsing interruptions because it tries to promote some third-party links and offers all over the screen of the browser that it gets attached to. In the next lines, however, we have prepared a detailed removal guide with instructions that can help you remove the unwanted application from all your major browsers. There is also a professional removal tool below for those of you who don’t have the patience to follow the manual steps one by one. We suggest you use the method that you are more comfortable with and uninstall “Dear Virgin Media Customer Congratulations” without hesitation.

Different dangers lurk the Internet and “Dear Virgin Media Customer Congratulations” Pop up may sometimes expose you to them!

Applications which can spam your screen with randomly generated content are never to be trusted even though they may not be intended to cause harm. This fully applies to “Dear Virgin Media Customer Congratulations” and other browser hijackers because, putting aside the constant disturbances that they cause, the on-screen interruptions and the irritation they may create, these applications may sometimes indirectly expose you to security hazards. Just think of it – each and every time you try to use your browser for something, you may suddenly get redirected to some third-party websites which you may have no intention of visiting. In addition to that, you may constantly get prompted to click on some unfamiliar links, aggressive ads and offers, which may land you on low-quality pages and platforms with questionable reputation. And with no control over the content that your browser will generate, there is a high chance of accidentally clicking on something misleading or hazardous. There are many fake ads and infected links online which are used to spread some serious viruses and malware such as Ransomware or Trojans and one careless click on them may be enough to get your system compromised. Unfortunately, you can’t know when and how such threats may pop-up on your screen and that’s why it is best to keep away from any potential malware carriers that may expose you to danger. In this case, removing “Dear Virgin Media Customer Congratulations” would help you achieve exactly that.


Name “Dear Virgin Media Customer Congratulations”
Type  Browser Hijacker
Danger Level Medium (nowhere near threats like Ransomware, but still a security risk)
Symptoms  Intrusive page-redirect links and aggressive ads may fill the screen of your main browser.
Distribution Method Program bundling, torrents, ads, automatics installers, free downloads and updates.
Detection Tool

Remove “Dear Virgin Media Customer Congratulations” Pop up “Malware”


We get asked this a lot, so we are putting it here: Removing parasite manually may take hours and damage your system in the process. We recommend downloading ComboCleaner to see if it can detect parasite files for you.

The first thing you need to do is to Quit Safari (if it is opened). If you have trouble closing it normally, you may need to Force Quit Safari:

You can choose the Apple menu and click on Force Quit.

Alternatively you can simultaneously press (the Command key situated next to the space bar), Option (the key right next to it) and Escape (the key located at the upper left corner of your keyboard).

If you have done it right a dialog box titled Force Quit Applications will open up.

In this new dialog window select Safari, then press the Force Quit button, then confirm with Force Quit again.

Close the dialog box/window.



To remove parasite on your own, you may have to meddle with system files and registries. If you were to do this, you need to be extremely careful, because you may damage your system.

If you want to avoid the risk, we recommend downloading ComboCleaner
a professional malware removal tool.

More information on ComboCleaner, steps to uninstallEULA, and Privacy Policy.

Start Activity Monitor by opening up Finder, then proceed to activity-monitor

Once there, look at all the processes: if you believe any of them are hijacking your results, or are part of the problem, highlight the process with your mouse, then click the “i” button at the top. This will open up the following box:


Now click on Sample at the bottom:


Do this for all processes you believe are part of the threat, and run any suspicious files in our online virus scanner, then delete the malicious files:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at:

Scan Results

Virus Scanner Result


The next step is to safely launch Safari again. Press and hold the Shift key while relaunching Safari. This will prevent Safari’s previously opened pages from loading again. Once Safari is opened up, you can release the Shift key.

On the off chance that you are still having trouble with scripts interrupting the closing of unwanted pages in Safari, you may need to take some additional measures.

First, Force Quit Safari again.

Now if you are using a Wi-Fi connection turn it off by selecting Wi-Fi off in you Mac’s Menu. If you are using a cable internet (Ethernet connection), disconnect the Ethernet cable.


Re-Launch Safari but don’t forget to press and hold the Shift button while doing it, so no previous pages can be opened up. Now, Click on Preferences in the Safari menu,

Preferences in Safari

and then again on the Extensions tab,

extensions in safari

Select and Uninstall any extensions that you don’t recognize by clicking on the Uninstall button. If you are not sure and don’t want to take any risks you can safely uninstall all extensions, none are required for normal system operation.

The threat has likely infected all of your browsers. The instructions below need to be applied for all browsers you are using.

Again select Preferences in the Safari Menu, but this time click on the Privacy tab,
Privacy in Safari

Now click on Remove All Website Data, confirm with Remove Now. Keep in mind that after you do this all stored website data will be deleted. You will need to sign-in again for all websites that require any form of authentication.

Still in the Preferences menu, hit the General tab

General Tab in Safari

Check if your Homepage is the one you have selected, if not change it to whatever you prefer.
Default Home Page

Select the History menu this time, and click on Clear History. This way you will prevent accidentally opening a problematic web page again.

firefox-512 How to Remove “Dear Virgin Media Customer Congratulations” From Firefox in OSX:

Open Firefoxclick on mozilla menu (top right) ——-> Add-onsHit Extensions next.

pic 6

The problem should be lurking somewhere around here –  Remove it. Then Refresh Your Firefox Settings.

chrome-logo-transparent-backgroundHow to Remove “Dear Virgin Media Customer Congratulations” From Chrome in OSX:

 Start Chrome, click chrome menu icon —–>More Tools —–> Extensions. There,  find the malware and  select  chrome-trash-icon.

pic 8

 Click chrome menu icon again, and proceed to Settings —> Search, the fourth tab, select Manage Search Engines.  Delete everything but the search engines you normally use. After that Reset Your Chrome Settings.

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!

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